Customer Reviews for Moon Mart
(U-Haul Neighborhood Dealer)

Rating:

3.0

The parking was very muddy and with large puddles of water

Rating:

1.0

The site is a muddy mess and not well organized.

Rating:

3.0

Parking lot is horrible I couldn't imagine getting in and out of there when it's wet.

Rating:

5.0

Excellent service and very helpful staff.

Rating:

1.0

Went in to a uhaul store and was redirected to another facility to pick up the uhaul truck. Once I arrived at the destination, I was confused at the location because it was a gas station. Customer service from the employee there was horrible. She was confused and didn’t know what she was doing, and drop off was even worse!! Will never rent from this company again if it’s going to be like this!!!! Horrible service!!!

Rating:

1.0

I was charged for a dollie/floor dolly and 6 dozen blankets ( all of these items were ordered) but the items were not in the truck when picked up so I got on U-haul live chat and was assured that they would advise this location to remove the charges on the bill.. I get the final bill and yes it is still on there and now I have to wait 72 hrs for U-haul to investigate. Such a hassle to return money that was wrongfully but knowingly charged to my card, Evan after live chat guaranteed the charges to removed.

Rating:

2.0

Returned the uhaul on time, got charged for an extra day

Rating:

5.0

Nothing, their service was excellent too.

Rating:

5.0

Perfecto

Rating:

4.0

OK experience at Moon Mart. The U Haul system is down and i can not get a copy of my invoice.

Rating:

5.0

Excellent service Good staff

Rating:

1.0

This place is horrible , disrespect and highly unprofessional. The guy at the counter wad rude and disrespectful. I told him I was here to return my trailer and he said ok drive it out back and disconnect I told the guy no sir I can't disconnected and he should have someone or him to disconnect the trailer he was rude . Told he you can't unhook leave and go somewhere else he doesn't care. I told him oh yeah what is your name he said steven . Which knowing that was not his name. He didn't care to help me with my trailer. I went outside to call corporate and make a complaint. The send some random person and told me the boss will check in your trailer when he has time. No I will return it on my phone and took pics I would not recommend this place at all and had horrible service.

Rating:

2.0

Truck was not kept up. Battery wires kept coming loose. Had to call road side assistance.

Rating:

3.0

I went to go pick up the truck. You can see he has an assistant who is helping get the truck ready. I get home it has a key pad lock on the gate. We can’t open it. My husband calls to ask for the code and they manager tell him he will call back with a code. 20-30 mins later we received two codes…. They don’t work. I’m upset, movers are ready to go. We can’t get the truck open. I call back and complain and he tells me I can return for a refund cause he doesn’t have any other trucks… or we can cut the lock. More upset I call 1800 number I speak with a great representative Quinta… we are on the phone maybe 20-30 mins and she give me the code for the lock and it worked. I have rented with uhaul several times and never had this bad of am experience. If I could do it again I would not rent from this location again.

Rating:

3.0

The truck didn’t have a working drivers side headlight, the floor mats were filthy and there was cigarette ash on the dashboard. That cost me 160$ to rent?..

Rating:

1.0

These guys are very untrustworthy and care less about your time, money and business. The attendant at the location was extremely rude and unprofessional.

Rating:

1.0

Had to wait 30 min just to get a truck… establishment was horrible and service was all around horrible

Rating:

5.0

Great service! Very nice man working inside to help and assist!

Rating:

5.0

Driver's cabin was dirty

Rating:

5.0

The customer service and transaction was wonderful. This was my first time to use uhaul company and I'm grateful for the respect and dignity,we were given

Rating:

3.0

Everything ran smoothly, easy to check in, easy to check out, nice helpful employee, took care of me and got me my invoice in a reasonable time. I only rated the area average because the parking lot for the trucks is rough. I would recommend renting from here

Rating:

1.0

You guys trying to make money you do not give damn to the customer service . Those guys working for you they did not have training How to talk to the customer . Location of drop of was trouble dirty,dangerous area of the town no help waiting 30 minutes until they asked me what do you want .

Rating:

1.0

This place was a trash pit! I had a drunk man sleeping in the back of the trailer with beer bottles all in the back of it. I had to kick him out. This is a safety and management issue at this location and a liability…I HIGHLY do not recommend this location for pickup.

Rating:

5.0

Really nice people and great system!

Rating:

5.0

Super fast service in and out

Rating:

1.0

I was not the driver. I just had the credit card for the transaction. The people at the gas station was the most unprofessional and rude I have ever seen from uhaul. They talked bad about uhaul corporate and the reservation agents. Never again at this location. Get rid of them two people and that will make things easier

Rating:

2.0

Have paper work an customers appointment ready showed up to pick up trailer, employee said he didn’t see no reservations called his boss till they found my reservation. Dropped off trailer the very next day, I get a call 3 days later stating that I was over due on my rental saying I never dropped off the trailer.

Rating:

1.0

The pick up location was a shithole & the man we dealt with was rude as hell. The truck was filthy inside, spilled drinks & dog hair all in it.

Rating:

5.0

Steve is very helpful. If he doesn't have the truck I need he helps me find someone that does.

Rating:

1.0

Bad neighborhood. Trucks and trailers stored in grass field littered with beer cans. Scary environment. Staff was nice.

Rating:

5.0

Steve is always provides great service, truly very helpful…glad to do business

Rating:

1.0

sucked

Rating:

1.0

The U-Haul was sitting by itself in an overgrown field next to a gas station. The U-Haul trailer we picked up was rusted and dirty inside. Upon hooking up the trailer we learned one of the brake and blinker lights did not work. The man who checked us out said we needed to pull it to another U-Haul location as he didn’t keep any supplies. The location he sent us to was not even open to assist. We had to take the trailer back to our place and wait while we called U-Haul customer services.

Rating:

1.0

Im a Uhaul costumer and this place put me to hook the trailer up by my self to my truck and the trailer don’t have jack same thing when i drop it off they even check the trailer. Never going back to this place i will keep using Uhaul stores.

Rating:

2.0

I was taken around the back of a filthy building through trash to look at boxes. He only had small size boxes in a filthy storage facility and no furniture pads. I had to go to another facility at Tidwell to get the boxes and furniture pads. I was shown online originally that the E Little York facility had these items. Had I known in advance I would have used the facility at Tidwell. Also the person at E Little York did not know how to complete my reservation. She had someone on the phone to tell her how so it was very slow and she had me take a picture of the monitor screen because she could not print me a copy of the receipt before I left. The whole process was awkward, cumbersome and felt unsafe. Although the people there were friendly it was not a good experience for me.

Rating:

5.0

Great service

Rating:

2.0

Location should have been closer to my destination and preferably a Uhaul location not third party. 3rd party lot that was full of mud. Had to attach the car trailer and pull it out myself. Luckily it did not get stuck in the mud.

Rating:

1.0

I still haven’t received my bill plus when I picked up the truck the guy was rude and unprofessional. When I finally got the truck it was dirty from the outside. It was parked in a mud hole. Then when it came to load up my stuff. There was shit inside the loading area and ramp. I have pictures. The only reason I didn’t return it was because it was 5:30 am the next morning. When I finally realized it was that dirty.

Rating:

1.0

Bad experience with a U-Haul authorized location, will not reserve if not official dealer anymore. Gas station provided piece of paper with trailer number, had to trek through an overgrown patch of land after a rain in the mud and bugs to find the trailer and hook it up myself, then had to wait in line for them to come out and take a picture of the hookup so I could leave, no safety check, no light check, if someone shows up not knowing how to properly hitch a trailer it is an accident waiting to happen.

Rating:

5.0

The manager it’s very nice person

Rating:

1.0

The employees at the U-Haul location made me both load the trailer and unload it myself. They never came out to review the trailer before or after I returned it and refused to give me a receipt when I was done and had returned it. I had to call customer support to notify them it was complete and have them send me a confirmation that it was checked in. Will never use this location again.

Rating:

5.0

This is the 2nd time I use this particular location and I will return. The person who assisted me was veryhelpful.

Rating:

5.0

Great service...easy going

Rating:

1.0

For this location make it were it’s not that ugly or muddy

Rating:

5.0

Don't make a reservation. Just go to a location and rent one. I made a reservation for a location close to me. I did this almost two weeks in advance. They didn't have what I wanted at that location the day I reserved it for. So they sent me 10 miles away to get it. Not happy. Why make a reservation to find out they don't have it. Moon Mart was great for a small operation. The people there were GREAT.

Rating:

4.0

Clean the equipment prior to rental Especially if we’re required to clean upon return the operator was really nice

Rating:

5.0

Great service

Rating:

3.0

You moved my pick up location and did not inform me, then you canceled my reservation because I did not pick up at the new location (which I was never informed of) then when I had to do the entire reservation over again, I was not provided with utility dolly or furniture pads and on top of that it was more expensive on the day I picked up! Horrible experience which threw me off by half a day of loading, which threw me a half of day off in travel as well!

Rating:

1.0

I was guaranteed a truck at 7am went to the site and there was no truck, was sent to another uhaul site over 20 miles away that had absolutely no trucks at their site after being told they had called and confirmed truck was there. I was suppose to have recieve $50 back because the guarentee was not honored and recieved nothing. I do not feel anyone except one person at corporate call center helped me. I think we should be getting $100 back because there were 2 guaranteed failures and did not get a truck until after 11am. Our whole move across texas was derailed and have not heard from anyone concerning this, this is terrible customer service.

Rating:

3.0

Electrical brakes did not work