Sheryl was extremely helpful. This location is where I live and she talked me through how to get the truck at the other location the day before. I was very nervous about using phone for the this. I'm a senior and unaccustomed to doing things digitally rather than in person. It makes me very anxious.
Cynthia Wilson
Customer Reviews for Empire Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one at office. Maybe due to holiday. Upon getting my final bill I was charged for gas. Truck was checked out with 1/8 of a tank and returned with 1/4. Person U talked to said that was correct and they would "check on it". Next time I will take a picture of the gauge! It would also be nice if Uhaul gave 2 days for a 90 mile move across state line. 24 hours is a tight window especially for $265!
Stephen Turnernone
Wayne A SchreveExcellent customer's service/
jerome wrenEasy to get to.
Andrew BoatnerAll went well, very helpful, thanks
Russell BakkeVery friendly and attentive folks. Equipment very clean and ready upon my arrival.
FRED HEATHNo one was at the location on our arrival. Had to find the phone number and call them to get someone there even though there were open hours posted. Trailer tongue was sitting on the ground which made us have to get a jack out of our vehicle to get the trailer loaded onto vehicle. No receipt or paperwork provided and dealer was unfamiliar with pick up process.
Candace Woodson