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Rick C
Customer Reviews for Avid Storage Pearland
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything perfect and people super nice!
Marco MI drove 18 miles, when I arrived back I was told to go and fill it up. It took 7.8 gallons. I paid more for gas than the actual rental itself. Going 18 miles TOTAL. He told me I filled it too full. Absolutely will not rent a Uhaul. I averaged 2.3 miles per gallon.
Greg PPerfect service!! Rented again the next weekend ! Manager is awesome! Highly recommend!
Jeffrey LVery friendly staff who went above and beyond. Great place.
Craig KGreat customer service. Made renting a U-haul truck hassle free.
cindy beverything was great! maybe add storage facility name to location for easier finding. thanks!
Thomas MMy best uhual experience to date
Michael JExcellent service, well trained employees, will recommend this location Thanks
Hector GAttendant was very helpful and friendly. i suggest to remind customers who book a truck more than 1 week in advance, to call back 2-3 days before pick up to ensure UHAUL reserved the truck. I booked mine in advance and received a confirmation email, but day before my pick up, i was told my name did not appear and my truck was rented out from under me. i had to wait an extra hour before getting truck on the road. doesn't sound like a long wait, but it delayed the day's overall schedule to arrive at destination in another city.
TYRA LGreat experience. Friendly, helpful staff. Great customer service!!
Charles CKeep doing what you do. Thanks
lincoln sThe young lady that handled this rental was a ray of sunshine on a cloudy day.
Philip ZAmazing service! We are very happy with the experience, location and price. Thank you!
Joy BOverall process was really good. Only struggle I had was online check in system kept non-responding so I had to refresh many times. It was also annoying to have to enter in another person for UHaul to contact while I was trying to check in on my phone. Truck, instructions, everything else was very positive. Recommending to my son in law when he moves in June
Rick PThe vehicle needs a wheel alignment .
Alejandro MMr Cortez is an excellent person to deal with. Very pleasant and professional. He made truck rental very easy.
Timothy HTerrible service treated poorly will never rent or recommend again
Stevie RWe truly enjoyed and appreciated the professionalism and the accuracy and the support that the owner of the establishment gave. Additionally the office area and the lot was clean and seem to be newly remodeled and smelt very friendly and welcoming.
cassandra WBigger parking lot
Vincent PThe location was not open when we dropped off our rental.
Arjan LParking was terrible for return of a big UHaul truck.
Renee BMy original reservation #20940621 had been deleted for some reason. When I arrived at original pick up reservation location, Tri M Storage 2, 4500 Mustang Rd, Alvin, TX 77511, the person at the desk could not find my reservation number. The person then made a second reservation to pick up the size truck I needed from the Pearland location.
Jeffrey GThe manager was very nice, pleasant, and well informed on what i needed for my move.
Earl WMake sure there is a dolly inside each Uhaul truck. In my case there was not but I happen to have my own and was able to get the job done.
Matt sAwesome experience. Easy pick-up and return. Great customer service.
Robert BThe truck pictures on the app did not match our actual vehicle, and the ramp/truck bed were dirty and smelly. We had to clean it before we used it.
Taylor SHad a computer glitch when I tried to check in online, went inside and the manager was very helpful in getting the problem resolved.
Colby IYour place was clean your rep was efficient and accommodating thank you
LESTER PIn all honesty, Fernando went above and beyond in all phases of my rental. I forgot to check in properly on the mobile app and he helped me and followed up to make sure I was all set. Exceptional Customer Service!!! Thank you, Fernando
Robert COwner was very helpful and a joy to work with. I'm sorry to say I have rented from you in the past and had equipment that should never have been allowed to be rented out and in dire need of service. This time equipment was spot on ready to go and thoroughly checked over. This man knows how to do his job and treat his customers. 5 stars isn't high enough of a rating for him.
JAMES GFernando was great to work with.
Kyle HTry to make this more about the person and not the money. This was a very poor value for the time that we had the unit and didn't even use it.
Micheal RTwo locations were fine. The location on County Road 129 was awesome. Plenty of space to park. Some locations are very busy and it is difficult to get in and out of the lot.
robert cFernando was great thank you
Sam PGreat customer service.
John WI had to wait an hour for the item to show up at the u haul location. U haul should charge for late arrival. Very dissatisfied with waiting an hour for the other person to show up. Ronnie
Ronald SFernando was very helpful and very nice. He helped us get settled into our unit.
Perla GEverything was excellent!
Anna FDropping off was much simpler.
Anh NNothing everything was great
Xavian LDamon was helpful and took care of my return quickly.
Brad MNice and friendly service.
Scott RThere is no clear parking spot for the 26’ truck we were returning to this location. It was awkward and we had to call and get verification that where we parked the truck along the side of the small driveway was acceptable, which made me extremely nervous. I was on the phone for 10 minutes trying to figure it out. I do not recommend this location.
Giselle PMr.Rexroad was efficient, friendly, explained everything thoroughly. His manner and clean, neat appearance conveyed we were important.
russell lNa
Jonathan PThe drivers side door of the 10 foot truck I used was a little difficult to close properly. Someone may want to see about improving the closing mechanism.
Roger BThe woman who checked the truck back in didn't seem to know how to read the gas gauge and initially reported it incorrectly, which would have cost us quite a bit in extra fees. I explained it to her and she corrected it.
bryan tEverything was smooth. Staff was extremely friendly and welcoming throughout all communication.
Robert RNice guy and easy truck to drive and use.
Sarah GAV0500E may have a failing springs a little noisey
Samuel PTruck had a leak and our stuff got soaked. Mattress absorbed most of it but the boxes on the ground were wet and the stuff had to be dried.
Erin C