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Abdul C
Customer Reviews for Move It Self Storage Killeen
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fix the gas gauge
David CGood people
VIRGIL DTruck was way too dirty. Never cleaned the storage part of the truck there was mud and feathers everywhere made my white mattress brown...
Clint JDropped off the key 2 days early gas showig over quarter tank took me three days to get an email that the truck was returned
Joseph MChanging of the reservation was handled great. The new location of the revised reservation was clean and loved driving what seemed to be a new truck. Customer service was great. Quick and efficient.
Erica NUpdated pictures of equipment to expedite check in process. The truck I rented showed that there were no damages to the hood. I had to dispute those pictures and take more to show previous paint damage.
CRYSTAL CEverything went great
Brian RReceptionist was very professional and knowledgeable in his area of duty. Very helpful. Equipment was clean and serviceable. Highly recommend.
Caterina KWorkers should be on time to work. Online it says the store opens at 9am and on their door it says 9am. I like to give them a little time to open up so I went around 9:40-9:50. There's no place to park your personal vehicle because they have uhauls in the very few parking spaces available so I parked my vehicle across the street. It was pouring rain and no one was in the office to help us. There was an employee waiting in what looked like a uhaul maintenance vehicle and we asked him if it was going to open soon so we can return our equipment and he said the guy opens the doors at 10am. Are the employees making their own hours here?
Nia ONothing!
Sharon SThere was no one there during turn in for lunch but times on the door said someone was supposed to be there.
Anthony PDon’t remember his name at the front counter but he is a class act guy! It was a pleasure doing business with him and didn’t have to wait at all like at the other local stores.
GLENN CThe app was very glitchy and made pick up a nightmare. The vehicle is very old and has a lot of damage such as a cracked mirror. The vehicle should be replaced.
Shaniece GHow long does it take to receive the deposit back
Eric FAbsolutely the best customer service possible from start to finish!!! Making the reservation was easy and enjoyable (wish I could remember the young ladies name) to picking up/returning the truck with Gary!!! I highly recommend this location and give them ⭐⭐⭐⭐⭐ Thank y'all 😊
Cheryl SRepresentative inside was friendly. Answered all my questions. Would rent again from this location.
Jobina WEnsure pictures in "verify equipment condition" are up to date
Edward GCustomer service an knowledge of UHAUL personnel were excellent.
JAMES KTruck drove horrible and was shaking the whole trip. Furniture damaged and moved while driving due to condition of truck. Truck wasn’t clean at all.
CIERRA BThe vehicle was not dirty, but with a poor maintenance. The engine sign is on all the time, the battery died every time I shut the engine off, I had to jump start it. The gas gauge doesn’t work properly, it shows full, then after a couple miles it dropped to almost empty, saying you have 50 miles to top it off. The vehicle has about 167000 miles. I was charged double and this causes me havoc when trying to fill up the vehicle at the gas station, my credit card declined for insufficient money, I was very embarrassed,
Jean-Marie MNothing is needed other than the guy that helped me out two days in a row renting the uhaul. His customer service was outstanding and he went above and beyond. He definitely needs a raise and a new title because you don’t see guys like him everyday. Thank you again for helping me out with the uhauls
Dwayne DThe employee at the front desk was very knowledgeable and respectful. He helped us with the rental and answered all of our questions. Best rental experience ever. I would definitely pick up from this location again without hesitation
Dwayne DThe truck itself had several issues and needs to be repaired. It was so loud when driving it and had a horrible exhaust smell filtering into the cab.
JACOB BThis location overcharged me because they claimed that they couldn't confirm that I returned my vehicle on time even though they have several security cameras there to watch watch. I feel like I was taking advantage of and when I contacted the site I was net with rudeness and unwillingness to resolve the issue
Yvette Cwe changed locations because the guy in copperas Cove at the BRU thru" was very Rude and condescending. But the young on stan Schlueter was awesome
mike aGary was very kind to extend my rental even though someone else was supposed to use it. Thank you Gary and your team. You all have help made my move easy and affordable. Thank you again and God Bless
Finau MMr. Gary has excellent customer service and always make me feel comfortable renting one of his trucks. He's truly a pleasure each and every visit. I rent from noone else and he always accommodate me and my family.
Debra FThe process of how to turn in the key after-hours was very confusing and I just ended up leaving it in a wide-open box by the door. There were two U-haul boxes but had codes and were locked. Hopefully the key doesn't get stollen and hopefully I don't get tagged with some extra bill.
Colby POvercharged
Bruce LThe customer service lady was very nice professional and generally a good person however she sent us back to get more gas because the truck gas meter in her opinion was not at the same where we got it that was disappointing we had brought the truck back pretty much where we got it maybe it was on the wrong side of that but it was close enough
JAY DThe heater and air conditioner was out in the truck. It was freezing cold the day I picked it up and no heat!
Nathan LRead reservation throughly to ensure all requested equipment is available.
Feather ANo improvements. The clerk was great!
DYMOND PMake it easier to file claims on third party movers who damage property.
Kendra TYa'll did a phenomenal Job
JARVIS EContinue doing above and beyond for customers. Thank you
KENDALL BPhenomenal job
JARVIS EAwesome service!
JOSUE MGreat experience
CHRISTOPHER BGreat, friendly and timely service!
Erick MDid not have a lot of equipment
CAMERON CIt’s was great .. great customer service.. the front desk was perfect great communication skills.. great respect and understanding
JUNIOR RI reserved some furniture pads this location didn’t have them. I wished they called me first to let me know they didn’t have any before I got there so I could have ordered some at a different location.
ANNE COutstanding service, Gary is very helpful and show interest on what you need. I recommend this location 500%
LORNA VThe gentle that help us was very helpful and great customer service Gary was the real mvp
Feady KThe manager, Gary Visher, went out of his way to make this experience perfect.
TODD GCalled and was able to get a rental within 10 minutes. Customer service was amazing and was in and out in 5 minutes.
Gregory BNo wait time for pickup or drop off. Gentlemen was very courteous.
Tonya Wallow cash payments for minor rentals (i.e. dolly rentals)
VICTOR MAnswer the phone and updates. I had representatives keep me on hold for over an hour and put the phone on mute. I said “hello” over 5 times before anyone returned to the phone. Because it had been over an hour hold the rep decided that she could no longer assist me and rushed off the phone. Nobody could tell me why my reservation was not showing up on my account which in turn made it more difficult for me to return the truck. I also waited for the rep to verify my account and after verification was completed no one notified me or sent a message. I was told i had to contact the location in the morning in order to complete my order. Worst experience for 1 hour of use on this uhaul. It took more time to wait on hold then it did to use the actual truck.
Latasha KCleaner trucks with air freshener
LARISA DThe 15-footer is leaking is several places: The two front corners, and at least one place in the middle of the roof. That will not matter to most who will be moving in good weather. I realize that Uhaul provides a disclaimer. Just be aware and plan for it. Otherwise, the staff at the place was excellent, and yes, i recommend it regardless of the leak story.
JEAN-FRANCOIS V