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Emiliano M
Customer Reviews for Panther Storage and Parking LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Karen was great with whom to work.
James FThis location was awesome. The representative was very helpful and informative. Smooth transaction start to finish. I will definitely be a dedicated customer to this location.
Joshua DThe manager of this location does a great job for me every time I rent. Very professional!
Dan HThe woman here is always rude and sometimes closes the front door during business hours. Very unprofessional. She treats you as if you owe her something for being there. She has also added insurance to the reservation AGAINST my wishes in the past.
Justin CCourteous and professional service! Nice location with easy access.
Barbara WVery friendly & easy to rent Thks Tom
Mindy nNot enough parking Didn’t answer phone for parking instructions Didn’t check in vehicle and I got called about it
Brett PReceived phone calls the day after and the day after that wanting to know when I was going to bring the truck back. I only had it the one day for at most 5 hours and returned it.
WILLIAM EWill be renting again from this location
Robert BKaren was wonderful....
FRANK MI dropped off the truck between their business hours and no one was there. A note on the door started that they were "running errands". I did leave the truck, and dropped the key in the night drop. They did call me later, but, it was an uneasy process.
Dave BThe box was never correctly secured to the frame. Had to keep for extra time to find resolution out of fear that it was going to be a chargeable penalty. Which I guess it was on account of the extra time I needed to ensure it was returned in more adequate condition. Service clerk was not pleasant either. Hate that my money went here. But I did get the job done. That's good.
Joshua WKaren is awesome.
laurie tThe equipment was ready and just had to scan my license.
Brian AKaren gives good customer service
Dan HYour app is super complex to use. Number of photos to be taken, extra verification even after already verified. Basically doing the job of your counter person for free and there is no associated discount on the rental. Not the best experience
Paul CThe moving truck I rented smell awefull of cigarette smoke. And the back of it was dirty. I made sure and replaced the gas in it but was still charge for 4 more gallons at 5.00 per gallon. I had reserved a truck the night before but when I got there all that was left was the large one.There is also a 21.00 charge on there that I’m not even sure what it is.
STARLA CThe staff we engaged with was exceptional and went above and beyond to take care of us!
Chris MExcellent customer service! Your staff was nothing short of outstanding, providing all the help I needed for my trailer rental. Thank you!
michael kI had reserved for 4:30 pm and I arrived at 3:45 U-haul rep. would not let me check in for 4:30 I needed that hour to get trailer back , she makes up her own rules and said that she is not allowed to reserve trailer that close to closing time. She also takes it upon herself to add all the insurance plans even though I clicked them off on website. Then SUPRISE your bill goes from 38.94 to 78.78 in a click of her button. I had to leave the job site at 3:05 after being told if I'm late will be charged another full day , oh and she said someone might need the trailer at 4:30 , wait you specifically told me you don't rent trailers for 4:30 pickup so which is it? I hurt my body pushing myself to hard to unload the rock in the trailer , I fucking threw up and still in pain today and you know why ? because I needed that other hour and not be rushed in 103 heat. Also check my past rentals at this location , I never added any protection on trailer , she adds them on her own and then lies and says I clicked it on website CALL BULLSHIT In fact I want those fees put back on my card. Please feel free to call me 509-263-9529 I am not even lying about this location and woman.
John KBiggest problem have seen lately is not enough trucks to rent when needed
Dennis RKaren was awesome!!
SATISH PKaren was especially helpful and cordial.
Dan HKaren was extremely helpful and made the process quick and easy Thanks
Steve hGreat experience. My only complaint was I was charged safe towing which I clicked denied online but when I got to Panther Storage and Uhaul was charged 16.99 , at the time I did not know that since I reserved on-line and made sure to cancel that option which it is a option. Please kindly refund that back to my card Thanks
John KMust be a UHaul thing. Excellent customer service. Trailer was unhitched for me. I literally just pulled up trailer removed drove away
paul oIt took a day and multiple calls to Uhaul to find a return location. Once I finally found a location, there was no one there during business hours to accept the return. After an hour on the phone with customer service, I finally received a call from the location owner who said "Uhaul is awful" apologized and told me to park the trailer and she would take care of the return from there.
wade pThe brakes made a grinding sound. It made me worried there was an issue and they’d go out.
Lisa CBe open per the posted hours or put a sign on the door if not open per stated hours.
CHERYL KThe pickup location was changed 3 times before the reservation and move date. I was notified the truck pick up location had been changed to another location and on the pickup date I drove 35 minutes to that location and once there I was told it was not there and I had to drive an hour away in the opposite direction to pick it up at another location. I had called the day before to confirm but no one answered the phone at the location.
RON CThis was the best of the three locations! Karen went above and beyond to make sure my equipment arrived and was ready for me, which after my first experience I wasn’t sure I was going to be able to do the move at all! Again Karen was a rock star best communication of all three locations I have to visit.
Ryan CQuick and easy
Luke HThe service agent was very helpful
WADE ANo suggestions at this time
Bobby Jhave hand trucks available. they had ZERO
david eEverything went very well with the pickup of the truck, performance of the truck, usefulness of the accessories (furniture pads, dolley) and the return and billing process. Would recommend this location and I will use it again :)
JACK YNone
Raphael IGreat experience!
Melissa ZThe lady was very nice!
Theophile KI would like to see all the trucks full of gas to begin a rental.
Mitchell VEasy booking on line. They are friendly and professional. I’ve rented from here three times.
JAMES WEverything went like clockwork, very thankful for that. It’s important when you’re moving.
Leonard LHorrible service at this location. Was very rude!
Darlene SThe people in the location were friendly I don’t have a problem with that problem was with the online check-in and the scanning of the drivers license. The app was extremely buggy and took forever to get checked in. It would have been easier to just manually enter all my information when I arrive.
Shannon TThis location and Karen were AMAZING! She helped us when Uhaul completely screwed up our pickup. complete nightmare, uhaul had us driving to 3 different locations (2 hours from our house) to find a truck, we spend hours on the phone with customer service, and STILL no resolution.
James AKaren was great!
Christopher WWhen we dropped off the Uhaul I don’t think it was ever checked in. I got a text threatening legal action against me for having the Uhaul in my possession still when it wasn’t. I am really disappointed with this experience.
Jimmy AExcellent helpful staff
Wayne HKaren is absolutely amazing and a very kind lady. It was a pleasure to have met her!
Melissa HThe renting process went really smooth. The only recommendation I might have is that I rent frequently from usual on a regular basis for my business and their system doesn't save information and I have to give it to them every time I rent one.
Lino MI was told I could have the 26 footer at 4:-5,and when I got there she had already gave it to somebody else, so I end up getting a 15 footer. I was disappointed because I had to make multiple trips for my move. Yall should have a confirmation time to pick up. It would save lots of disappointment.
LINDA HThe lady who runs Panther Storage and Parking is amazing and extremely helpful. Had a wonderful experience
JOSHUA MVery friendly and helpful folks working at this location
Courtney MWe swept it out before loading. Paper, debri, dirt
David GI wouldn't recommend uhaul to anybody. I received multiple texts and emails from UHaul all telling me different drop off locations and different deadlines for dropping off. They charged me for an extra day because the last deadline was 5 hours prior to my original contracted deadline.
Paul SIt was Sunday - so no personnel. Wasn't a whole lot of space to park or position a trailer - especially for a novice like me.
Paul SStaff was very friendly and helpful
Amery VThe facility failed to set up the mobile pick up I had scheduled. I was forced to wait over an hour for the office to open so I could get my rental. The lady in the office was rude and blamed me. She said I scheduled it too late for mobile pick up even though I made my reservation a week ahead and then she told me my reservation time was “California time” even though we are in Texas. She did everything except admit that she just failed to do her job. I will never use this location again. Extremely rude.
Melissa HThe lady that called me to inform me that she was closing at 5:30 on Friday and I needed to go pick up the truck before she closed was a little rude and demanding. She also called me 30 minutes before she closed to let me know. Other than that everything was good
Daniel LFriendly and great service.
MARVIN GPick up location gave a set of instruction for dropping off the trailer that was in exact opposition to drop off location. So I was stuck with my car on the trailer and no way to get it off until several non employees were willing to help me with the process. Very frustrating. Resulted in my having reschedule my unloaders, leaving very little time for them to do their job. Was lucky that they could work with me as they had another job following mine. Uhaul needs to have more consistent process for returns of trailers.
melissa f