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Rick Chalupnik
Customer Reviews for Avid Storage Pearland
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything perfect and people super nice!
Marco MeoniI drove 18 miles, when I arrived back I was told to go and fill it up. It took 7.8 gallons. I paid more for gas than the actual rental itself. Going 18 miles TOTAL. He told me I filled it too full. Absolutely will not rent a Uhaul. I averaged 2.3 miles per gallon.
Greg PerussePerfect service!! Rented again the next weekend ! Manager is awesome! Highly recommend!
Jeffrey LipkeVery friendly staff who went above and beyond. Great place.
Craig KennedyGreat customer service. Made renting a U-haul truck hassle free.
cindy browneverything was great! maybe add storage facility name to location for easier finding. thanks!
Thomas McFaddenMy best uhual experience to date
Michael JoinerExcellent service, well trained employees, will recommend this location Thanks
Hector GutierrezAttendant was very helpful and friendly. i suggest to remind customers who book a truck more than 1 week in advance, to call back 2-3 days before pick up to ensure UHAUL reserved the truck. I booked mine in advance and received a confirmation email, but day before my pick up, i was told my name did not appear and my truck was rented out from under me. i had to wait an extra hour before getting truck on the road. doesn't sound like a long wait, but it delayed the day's overall schedule to arrive at destination in another city.
TYRA LARSONGreat experience. Friendly, helpful staff. Great customer service!!
Charles Cheeks IIIKeep doing what you do. Thanks
lincoln scrangeThe young lady that handled this rental was a ray of sunshine on a cloudy day.
Philip ZwahrAmazing service! We are very happy with the experience, location and price. Thank you!
Joy BlairOverall process was really good. Only struggle I had was online check in system kept non-responding so I had to refresh many times. It was also annoying to have to enter in another person for UHaul to contact while I was trying to check in on my phone. Truck, instructions, everything else was very positive. Recommending to my son in law when he moves in June
Rick PitmanThe vehicle needs a wheel alignment .
Alejandro MacKenzieMr Cortez is an excellent person to deal with. Very pleasant and professional. He made truck rental very easy.
Timothy HopfTerrible service treated poorly will never rent or recommend again
Stevie RussellWe truly enjoyed and appreciated the professionalism and the accuracy and the support that the owner of the establishment gave. Additionally the office area and the lot was clean and seem to be newly remodeled and smelt very friendly and welcoming.
cassandra WoodsBigger parking lot
Vincent PerezThe location was not open when we dropped off our rental.
Arjan LimParking was terrible for return of a big UHaul truck.
Renee BellMy original reservation #20940621 had been deleted for some reason. When I arrived at original pick up reservation location, Tri M Storage 2, 4500 Mustang Rd, Alvin, TX 77511, the person at the desk could not find my reservation number. The person then made a second reservation to pick up the size truck I needed from the Pearland location.
Jeffrey GreeneThe manager was very nice, pleasant, and well informed on what i needed for my move.
Earl WilsonMake sure there is a dolly inside each Uhaul truck. In my case there was not but I happen to have my own and was able to get the job done.
Matt statonAwesome experience. Easy pick-up and return. Great customer service.
Robert BodeThe truck pictures on the app did not match our actual vehicle, and the ramp/truck bed were dirty and smelly. We had to clean it before we used it.
Taylor ShortHad a computer glitch when I tried to check in online, went inside and the manager was very helpful in getting the problem resolved.
Colby IngrumYour place was clean your rep was efficient and accommodating thank you
LESTER PETERSONIn all honesty, Fernando went above and beyond in all phases of my rental. I forgot to check in properly on the mobile app and he helped me and followed up to make sure I was all set. Exceptional Customer Service!!! Thank you, Fernando
Robert CampbellOwner was very helpful and a joy to work with. I'm sorry to say I have rented from you in the past and had equipment that should never have been allowed to be rented out and in dire need of service. This time equipment was spot on ready to go and thoroughly checked over. This man knows how to do his job and treat his customers. 5 stars isn't high enough of a rating for him.
JAMES GROVESFernando was great to work with.
Kyle HainesTry to make this more about the person and not the money. This was a very poor value for the time that we had the unit and didn't even use it.
Micheal RossiTwo locations were fine. The location on County Road 129 was awesome. Plenty of space to park. Some locations are very busy and it is difficult to get in and out of the lot.
robert cunninghamFernando was great thank you
Sam PearsonGreat customer service.
John WatersI had to wait an hour for the item to show up at the u haul location. U haul should charge for late arrival. Very dissatisfied with waiting an hour for the other person to show up. Ronnie
Ronald StewartFernando was very helpful and very nice. He helped us get settled into our unit.
Perla GeorgeEverything was excellent!
Anna FloresDropping off was much simpler.
Anh NguyenNothing everything was great
Xavian LenardDamon was helpful and took care of my return quickly.
Brad MagnessNice and friendly service.
Scott RyanThere is no clear parking spot for the 26’ truck we were returning to this location. It was awkward and we had to call and get verification that where we parked the truck along the side of the small driveway was acceptable, which made me extremely nervous. I was on the phone for 10 minutes trying to figure it out. I do not recommend this location.
Giselle PrattMr.Rexroad was efficient, friendly, explained everything thoroughly. His manner and clean, neat appearance conveyed we were important.
russell leigonNa
Jonathan PfleegerThe drivers side door of the 10 foot truck I used was a little difficult to close properly. Someone may want to see about improving the closing mechanism.
Roger BreauxThe woman who checked the truck back in didn't seem to know how to read the gas gauge and initially reported it incorrectly, which would have cost us quite a bit in extra fees. I explained it to her and she corrected it.
bryan thompsonEverything was smooth. Staff was extremely friendly and welcoming throughout all communication.
Robert RussoNice guy and easy truck to drive and use.
Sarah GartmanAV0500E may have a failing springs a little noisey
Samuel PearsonTruck had a leak and our stuff got soaked. Mattress absorbed most of it but the boxes on the ground were wet and the stuff had to be dried.
Erin Crumley