Customer Reviews for Avid Storage Rodd Field
(U-Haul Neighborhood Dealer)

Rating:

4.0

The space to part the trucks is very small.

Rating:

5.0

Small location with limited inventory, but met our needs well.

Rating:

1.0

Picked up my rental drove it home to start loading up an the alignment was quarter turn to go straight I called uhaul customer service,I was told when I get to my destination to talk to a manager about the inconvenience. I got to my destination turn the truck in a day early talk to a manager asi was told but he said he can't help I have to talk to the rental pick up location about the alignment. I can't get helpno where I'm getting the run around...

Rating:

5.0

IT WAS MY FIRST TIME RENTING OUT A U-HAUL, THE AGENT AT THE LOCATION PROVIDED EXCEPTIONAL CUSTOMER SERVICE, SHE MADE US FEEL WELCOME FROM THE MOMENT WE WALKED, I WOULD RECOMMEND THIS LOCATION TO ANYONE LOOKING TO RENT A U-HAUL

Rating:

5.0

Very good customer service

Rating:

5.0

Appreciate the fast and friendly help.

Rating:

3.0

We had to go to another location to pick up our rental. Back of truck had broken glass and debris through out. The only positive was the lady who took care of us.

Rating:

2.0

The drop of was complicated with my phone. It was hot and over heating.

Rating:

5.0

Remind customers multiple times about refueling. Disappointed that I forgot that after an extremely hot day of moving extraordinary heavy furniture 😫

Rating:

2.0

I was already running a bit late to pick up & when I get there I was just standing there for about 10 to 15 min because guy was on the phone with another customer. The guy was nice and friendly though but pick up and drop off were not as easy as I thought it’d be. There was no trash in u haul but the dash area was not clean at all, sticky spots near the cup holders so I gave it just a little wipe down on dash. No service in this area so I couldn’t drop off u haul properly through the online check out in app. Tried there for about 30 mins never loaded finally I had to call customer service just to help and make sure drop off was complete.

Rating:

5.0

Great customer service. Thank you.

Rating:

4.0

Keep up the good work. This rental services for the vehicle were fair reasonably priced and very convenient.

Rating:

4.0

Van needed to be washed bird poop all over it when we picked up.

Rating:

5.0

The customer service rep was extremely nice, professional, and extremely helpful. Thsnks

Rating:

3.0

The truck smelled like a cat litter box and there was trash under the seats.

Rating:

5.0

The agent was very helpful. The app made check in a breeze. I would highly recommend it.

Rating:

5.0

Smooth transaction & excellent customer service. Thank you!

Rating:

5.0

We had excellent customer service and I would highly recommend this Roddfield location based on the superior customer service that we had!

Rating:

5.0

I tried sharing my location several times when returning the truck but It didn’t work even after I changed my settings. You may need to look into that. Every other thing went smoothly. I like that it was easy to return.

Rating:

5.0

The young lady who worked this location was great. She was friendly, knowledgeable and personable. She is what made my whole experience tolerable. ( moved across the county)

Rating:

5.0

Drop off after hours super easy. Provided pictures. And was charged exactly what I was told. Good experience. Except late to originally pick up truck and didn't realize they rented out our truck and had to get another one.

Rating:

1.0

When the rental was picked up it had about a half tank more specific 5/8 of the tank, but the employee that helped us tried to say that it was at 3/4 when we corrected him he changed it in the computer, we watched him change it, but would not give a new receipt and after we left changed the fuel level AGAIN not to what it was supposed to be, not to 3/4 but to a full tank (15/16). We were already done with our move and turning in the truck before we were told of the change. Very unprofessional and petty. The single employee that was working the location had an attitude and I'm very displeased by everything that happened here.

Rating:

3.0

The vehicle did not have functioning AC. This made the moving experience very uncomfortable.

Rating:

1.0

I had difficulty booking my truck and movers on line. I called this guy, he said he could not help me, he was only a pickup/ dropoff location. When I made the reservation he had no pads. When I went to pickup the truck, he would not allow me to park my car on his property. I had to park 1/4 mile down the road at Sunoco, and walk back, same thing when I returned the truck. Also I filled everything out on line, had a confirmation, he said they did not receive my info. This location sucks!

Rating:

3.0

I didn’t know it was a UHaul until I went to the locked front door. There was one sticker in the door that said UHaul. I tried calling to see if I was in the right place. No other UHaul equipment in sight. I’m still not sure I parked in the right place, but no one was there to ask, and I couldn’t get anyone on the phone.

Rating:

3.0

The truck smelled like dog and there was dog hair all over the cab. It looked like there was no attempt to clean or sanitize the cab. The passenger side wiper blade was missing. We didn’t notice until we were on the road in a rain storm. We tried to call roadside assistance twice and were on hold for over 45 minutes each time before giving up and finding an autozone to get one.

Rating:

3.0

Hard to find the drop off key box.

Rating:

5.0

N/A

Rating:

2.0

Staff always rude and lack customer service skills

Rating:

5.0

Easy drop off.

Rating:

5.0

Agent was nice, polite and very helpful.

Rating:

1.0

Maybe tell the customer that there is a charge for after hours drop off instead of just charging there card without their knowledge....very unprofessional and disappointing

Rating:

5.0

I just want to add that the rep Lisa Perry was absolutely amazing. This was my first time having to use a rental truck and Lisa was beyond patient with my millions of questions and made the ins and outs of the rental process such a breeze. I was so pleased with her help that I grabbed cards and hope others go that way for an easy rental experience!

Rating:

5.0

Cup holders were dirty with spilt coffee in them.

Rating:

5.0

Staff was very friendly and helpful.

Rating:

5.0

The staff here was amazing friendly courteous and got me in and on my way proficiently and timely!

Rating:

5.0

The lady that assisted me was very professional and kind

Rating:

2.0

I was not pleased with the associate that helped me out, I rented the truck for 24hrs I put about 15 miles maybe 20 miles on the uhaul. The associate wanted to charge me 44 miles that I DID NOT!! Put. I was very upset, and not pleased either she was trying to over charge me or the company’s uhaul mileage was messed up. If this incident occurs again I do not recommend the service to anyone.

Rating:

5.0

Great service

Rating:

1.0

Stop with all your “policies” Requirement to purchase insurance Requirement of a specific padlock Requirement to check U-Haul truck in myself thru your app. All unnecessary costs passed onto customer. These Should ALL BE OPTIONAL NOT REQUIREMENTS Will go with Penske for future needs on moving trucks. U-Haul has lost touch with customers and needs to go back to who they were as a company.

Rating:

5.0

not a thing staff was warm and friendly took the ti.e to clean truck before i took it off lot. highly recommended all tent from this facility.

Rating:

5.0

Nothing, everything was super simple. The drop off after hours web checkout was beyond easy.

Rating:

4.0

Good Job! Thanks

Rating:

3.0

Had major issues in turn in location changes during the return trip not being a 24 hour location. Went through 24 hour clerks, who had no overnight authority to change location- one site J&R min storage had no space at all outside gates with limited hours. Need to be able to turn in after hours to reduce work hours loss o a one way move. Clerks need to have 24 hour site always available. Resulted in turn in at a third site, tired and sweaty from a 450 mile run plus two hour offload, then turn in site runaround two more hours before resolving on day two, a Sunday.either software cut me off twiice, or operators did, unnamed, and Grace. Got solution advice from Jennifer, but promised notes on our phone all did not make into system for turn in record. Had to repeat all with customer service rep Joyce, given right info and completed the on line turn in. Have not received confirm (after Cob first workday after, that turn in was successful with no additional cost Not happy on the turn in process for a one way.

Rating:

5.0

Very courtesy and knowledge

Rating:

5.0

N/A, I received great customer service.

Rating:

2.0

Asked what an extra day for the rental would cost. Got charged for it turned it in on the original return date and the returning location rep failed to turn it in and got charged for a day I didn’t want or use.

Rating:

1.0

The person referring the vehicle to ME would NOT accept my cash and made me use my card well first off THEY charged me the correct amount of $140 and stone change THEN when i dropped the vehicle off THAT lady gave me a receipt of $63 and done change well they actually charged MY card $263and some change.... I NEVER wanted to use the card in the first place BUT I was forced to.... Now i know why.... The lady at the kingsville location is robbing people by using fake receipts....

Rating:

5.0

Exceptional service!