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DAVID L
Customer Reviews for Movietown RV & Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Movietown is always great to work with. The service there is easy, friendly and professional! I would highly recommend them.
CHUCK BThe personnel was very helpful, and quick to please and I was in and out on the highway in 15 minutes. Service is either good or bad and my experience was good.
Fred BVery professional and courteous.
Ravyn SThe lady that was behind the counter was very rude and racist
Nekather RKat was amazing.
William JVery convenient drop off place and always easy and helpful!!
Trenton MJust insure that the trailers, car hauler and other towing equipment has tags. I would also ask that you give customers a chance to get the check off completed. I was having trouble getting hooked up to the car hauler and when I went to do the check off, the link in the text message I received was no longer active. Thank you for your help.
Allen PGR8 service THX
MARTIN GNot a thing. It was quick and easy. Equpment ( tow dolly) was perfect for the job. All personnel were friendly and helpful.
DAVID IFirst u-haul I received had issues. Then got another. It was better. U-haul in general: y’all need to make your rates per mile lower after you reach so many miles. That price is steep. I would rent from other places but y’all seem to have a monopoly on it. Getting a extra charge for going over projected mileage is shocking. Y’all need to have a discount rate after say 250-300 miles. I know it’s all a gimmick. Screw the costumer. Get all you can out of them. You do this because we need you and you can control us in what we pay. Just think about it
Greg Mmake your rental trailers easier to hook up.
Jennifer RGood service
Balwinder SDropped off after hours.
RICHARD CThe wipers on the truck are old or worn, they were not completely effective during the rain.
Tom UThe wipers were bare. Other than that was a nice experience for 793 miles!
Terri SKeep up the good work!!!!
Traci TThe overall experience was great. Just be sure to check the brake light, only one was working. Again, the overall experience was great.
Keith KEasy to find and large area for return. Staff there was helpful and nice.
Michael SThe representative was very helpful and made sure we got the best deal available. We will definitely use them again.
Carla MWe had a terrible experience. I booked the Uhaul online the day before. On the day of, my father-in-law goes to the location (not movietown, the one on Hwy 51 in Madison, MS) and the sales clerk there tells him our Uhaul has been double booked. The clerk then decided to give the Uhaul trailer to the other customer because they were “friends,” and he said all of this openly in front of my father-in-law. Then, he made him drive to the movie town location where they had another one. So rude. So unprofessional.
Elisabeth PThis is the best uhaul ever!!!!
Allison TVery friendly service. Quick and easy. If needed I will use again and will definitely recommend them.
Sam RThey are a valued asset to your irgabization abd deserves to have more types of equipment available to make THEIR effort worthwhile as they are the only ind near Madison, Ms. i was dissappointed to learn that my original location was not where I was directed to causing me extreme stress trying to make the 1300 closing time! I was told that KMA towing and recovery has been closed fir iver a year! You need to find out why that regional manAger is NOT doing his/her job and kerping Movietown supplied with all types if equipment and why KTA towing is still listed as an agent! Uhaul computer sustem knows why equipment is and should not be redirecting rentals as this creates havic for the renter olanning. This is teice it has happened to me! I requested a call and not text but got a call instead!
Norman MAllow the credit card I entered on-line to be used instead of wasting time. The on-line message was "save time, enter credit info now" Then I had to do it all over again when I got there?
DAVID ANot a thing. Service was exceptional. Equipment was as expected. Return smooth and easy.
Robert FCustomer Service was better with a different person.
Simon CCustomer Service was poor. Not very friendly or helpful.
Simon CTruck needs minor work!!
Keshia LNothing because service and equipment was great
darlene cVery friendly!!!!
joanna jLocation obviously gave me false info that I could return my rental to a different location that was closer to me due to the fact that the orginal store I was suppose to pick up from cancelled me 30mins before pick up and srnt me 25miles away for truck. When I was only moving 2 miles to my new home.
Thomas FI believe when a customer makes a selection on where they would like to pick up, that's the location the equipment should be available. Not sending your customer 20 miles OUT of their way to pick up reserved equipment. The staff at the location I was sent too was great. Kat was extremely nice. I appreciate her helpfulness
SHANNIES C