Customer Reviews for My Mini Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of My Mini Storage
The truck looked really beat up. The lady was super nice, but she didn't show up until well over an hour after my scheduled pickup time. She said she didn't receive an email from. Bad job uhaul.
Couldn't have gone better!! Will use again.
everything went very smoothly....no changes needed!
Always efficient and friendly.
All was well everyone friendly,and helpful.
I will never use Uhaul again. We had two reservations and no truck available. HORRIBLE customer service. I was hung up on twice and now I'm not able to move and having to pay for another month for my storage unit because of Uhauls poor organization and staff.
Same as first comment. Service was excellent and I couldn't ask for better. Thanks.
Very nice woman helping us!
Talk about efficient and friendly service. This lady rocks. Made the return very smooth and easy.
Personnel was friendly and thorough
Stop charging mileage. It cost me 160.00 to make one trip...I am going to have to find another way to move all our things another way ....but overall a number 10 +
Donna was amazing. She walked me through the steps and made sure I was happy. Excellent customer service and can't say enough great things about my experience. Thank you My Mini Storage we will see you again soon!
The lady that helped us was extremely nice and knowledgeable. I will use her facility as much as I can.
Stephanie was super! She was very professional and polite! Uhaul can better inform their representatives of specials.
Take credit cards over the phone. Better runing trucks. The truck sounded as if it was going to break down on the interstate. It took 35 minutes to get started and I was on a time limit.
I had to travel to another location to pick up a dolly this extra milage caused me to go over my milage which i feel is unfair since i had the truck and dolley reserved
Donna was very helpful and very pleasant to do business with. I wouldn't change a thing.
The Air Condition would cut out everytime we went up a hill. There was a safety issue that we may report to DOT due to a passenger side mirror at no pont could the driver see out of the mirror b/c it was welded in 1 position and you could not adjust the mirror!
Best ever...and I have moved a lot
Get rid of this location, Will never do service there again,
The truck leaked while it was raining in the overhead compartment where i had loaded boxes full of books .will know soon how many of them were ruined ,otherwise everything worked out well.
Quick and easy return. Never saw inside of premise ... the attendant met us to assist, as we pulled up!
They were very flexible and helpful. Great place to rent from! Danny
Was charged for gas when amount returned was very slightly below half a tank. I've rented from other locations and have never been charged for so small a difference.
Lady at drop off made us blow out truck with a leaf blower even after we swept it out or "she gonna charge me"...made me go get gas for a second time which put it over the mark where it was supposed to be!!! Uhaul owes me gas money!!!! And lady needs to blow them out herself!!!! Not part of the deal i signed!!!
I did a short term rental on your 18ft truck. I had the truck appox for and hour and the rep couldn't offer any type of discounted rate. I think that's poor customer service even if there a sub contractor
Very good customer service especially at 30 minutes before closing. Thank you!
Location was great. Wonderful customer service.
They didn't have boxes or furniture pads or even rope to sell. I'm from Florida and am use to having supplies to make the move easier at hand and this location didn't have anything.
The location could sell packing supplies. Otherwise none
The lady who help us I can't remember her name but she was excellent I will always use this location just for the customer service I got yesterday
Horrible customer service! I own a business as well and would never act like this owner did and will never refer anyone to this place and also will let friends and family know about the experience I had.
Let the next customer know that there going to pay a cleaning fee regardless if they sweep it or not.
Everything was just fine and they were very helpful.
This place needs someone who is familiar with U-Haul rental policies and procedures.
the lady was very professional and kind
The location was good, employees were friendly. The only issue I had was that we requested a appliance dolly and it was not available for use. I had to drive to another location which racked up my mileage so the dolly ended up costing me almost $30 by the time I paid for mileage and rental. That didn't include the price to rent to truck.
The staff at the location were extremely helpful and went out of their way to accommodate our needs. We needed assistance with getting the ramp back into the truck and Stephanie called her U-Haul Rep to check on instructions for us. She called and made sure we were able to get moving and called to follow-up afterward.