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Denia A
Customer Reviews for Nagis Electronics Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service can be improved. The UHAUL was filthy and I had to sweep out the whole back from the last business but overall they did have the truck ready for me and I appreciated that.
BERNARDO CA rep that just deals with Uhaul. I was missing the dolly and had to go back for it.
Michelle MStaff is very friendly and there is no wait time you go in sign and pay and be on ya way that's it price is very firm meaning it's in ya budget really good rates I will not rent from another....
Domimc bI reserved a 15' truck a month prior, yet it was given a 10' truck. It was truly an inconvenience. i will NEVER use U-Haul & encourage others to use a different service also
Rebecca Agreat location to rent a moving truck. great customer service.
Edwin CCab was filthy dirty, unknown gooey substance on floor of the cab and in cargo area, doors do not seal and passenger door does not close completely and was a safety concern for my help, overall the worst U Haul experience! Hands DOWN!!!!! Feel free to email me and I will be more than happy to send you pics.
Anthony GGreat U-Hual rental!
miguel mNice and fast
shante bMario was super nice and very professional
Numan MI love the way I called the u haul and they extended my truck with no problem
Lionel DAmazing service , would recommend
Michael HClose oficie no open 👎🏼 bad servicié
Ana MScam artist. This location billed me for incorrect mileage. The folks at this location are using the trucks or lending them to friends and then billing U-Haul customers the mileage. I am very upset, I barely drove the 25 miles I paid for, now imagine paying $450+ for the previous renter’s mileage. This location never told me to use a phone to click a link before driving away, once you drive away without clicking the link your responsible to report the miles, gas, and condition using the link. What if your like me and didn’t have a phone with me??? Screwed… U-Haul lost a customer for life after this bs.
Jonathan LLetting the customer know they HAVE to bring it back to the same location. Very inconvenient for me to drive of the opposite side of the city because I was never notified.
Luis MFree miles with every truck rental
Robert DEverything about the experience was wonderful accept Using the uhaul app and online pickup was terrible. It needs lots of work.
Jamie JQuick service
Jia SBest Uhaul location ever!
Ashley CHave tank on full
Arlene JI had the trailer fall off and hit the back of my car almost immediately after I drove off the lot. I had to walk back and have the guy reattach and trailer to my hitch. It was pretty scary being this was the first time I had ever towed a trailer. I had a fear that this may get happen again along my drive. Not a very pleasant experience.
Viki TSolo k tenia olor a cogarro adentro del camion
Celia MJust keep being great
VARSI MWe were overcharged .
Chelsea MThis was by far the worst experience I’ve ever encountered with U-Haul.
jasmine JCustomer service was great and very professional. They had a little hiccup with the order and the owner of the place was able to correct the U-Haul’s mistake. Nice guy at Navi’s Electronics.
JOSE CContinue your service as it is.
LOUIS CI booked an in town truck on accident and instead of changing the reservation like I tried asking the representative refused. Causing me to spend over $500 for one use of the vehicle. Absolutely unprofessional and rude, will never use uhaul again for this price and behavior.
Ryan sGood service can’t complain
jose qThere was no one there to help. I called uhaul and had customer service help me check in my return. I kept the truck one extra day and got charged a bit much. I even filled up the tank full all the way when they gave it to me at 3/4. The return location was basically an auto shop with no one there to help me
Rosemary HManagement was very polite and professional Keep up the fantastic work
Duane SMore customer service
Alex VGreat customer service👍🏽
Sandy TI specifically requested an online check in because I did not want to go inside the building nor did I want the staff to have to touch my personal items. But this did not happen and I didn't appreciate it all. I also found a marijuana vape inside the cab of the truck.
Ricky RExcellent and friendly service
Emily SIf some gas in the truck so you don't run out after you get 4 miles away and they have the inside you the truck clean and old cups and food removed I was charged 469 miles which I did not drive 69 miles
GRAHAM MWrong customer Stop sending me Marions receipts
marion dCustomer service was excellent!
MELISSA JVery good customer service
TRINA B1-The auto transport ratchets were very rusted making them difficult to operate. 2-I called in advance and the "U-Haul" person arrived 30 minutes later. A different person connected the transport and I believe it was not exactly connected per the U-Haul video. When the "U-Haul" person arrived, he assured me it was. I had no problems with the connection during the entire trip. 3-I called in advance and questioned if I should bring the car I was to transport so it could be inspected after loading. I was told "yes", which I did. Once the "U-haul" person arrived, I was told that "no, U-Haul does not load the vehicle or check it once it is loaded, that it is my responsibility". I did load it, it was NOT checked in any way,, which is fine,, but,, I wasted time and gas getting the car there when I could have saved the time and money just loading it at my house instead of having to make a 75 miles trip because I was told to bring it for the inspection. Very unprofessional and very poor customer relations when the wrong information is dispensed by the "professionals".
Leonard CGreat customer care. Nice manager.
Lester LNice,polite , good service
CARLOS CI was charged for two days rental evn though I returned it 3 hours before the 24hrs period
ALEJANDRO FDropped off after hours and was quite dark. The location was not well lite and drop box was not clearly pointed to or visible. I called on Sunday to verify all was ok spoke to someone was put on hold and never gotten back to. Called on Monday spoke to someone to follow up and was told I should have ceck my email. Truck had been rented.
James AThis location was able to tell me how to rent a Uhaul with ease as this was my first time renting one. Great location and easy parking due to the large space available.
Kevin BGetting a call last minute after i had reserved a week ago , that my location for pick up had changed and i had to drive an hour and a half to pick up the trailer. And when i got there they didnt even have the trailer! What a freaking nightmare day it was
CLAUDIA FThe guy (owner?) that helped was nice and courteous. The building is pretty shabby, but that's typical for this part of town so no worries. It was safe and the experience of the service was great.
Karl WWhen the truck comes back from previously used to do a complete clean up. Mine has junk in the back and was filthy inside with food and spilled liquid. I cleaned everything up before returning it.
Bruce RHorrible.. don't waste your time. Its not so much the equipment it's the lack of support from these u-haul dealers. The on line check in and out is supposed to be be helpful but it's not. The last thing you need when you're planning a move is the significant delays because the people running the dealers are to lazy to open on time and make you jump thru obstacles because their system is garbage. Do your self a favor and rent from Hertz
ABEL OThe attendant needs to improve his “client services skills”. He was eating while typing the order in his computer. He did not act professional. His service was very “cut to the chase”. It did not make my husband and me feel valuable. I will choose a different location if I ever needs further service from U-haul.
RENE GGmail was amazing. Such a nice man. He went out of his way to help us. A kind & caring man. I will recommend him to anyone needing a truck.
KATHY MThe Customer Service Person (Middle Eastern Decent-mid 30’s - Male) at Nagis Electronics Is RACIST, inept and had no interest in delivering a quality Customer Service Experience! There are so many things to list, that I won’t waste my time. However, I will say the “experience “ started with him not wearing a Mask (in a Pandemic-Go Figure!) and me demanding (sad that I couldn’t just “request it”) that he put one on!
ERIC PKeep the trucks clean and better customer service
Alexander LVery friendly staff and well organized
Vanessa MThe truck I rent was so nasty I will never rent from them again they had poor customer service
TAMERA AThis is the BEST place to rent a U-Haul; very friendly owner - truck was well maintained - everything was easy and convenient - as it should be. I have used several U-Haul locations in Lancaster and Palmdale, this one is the best by far!!!!
Jeremy W