Customer Reviews for National Stg Center Of Redford
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of National Stg Center Of Redford
I have problem with central office for reservation. They reserved a 26 ft truck for me and told its 2 mile from my location at Dearborn Heights. and it was actually 7.7 mile. The reservation lady told me that I can pick up at this location and drop off at Madison Heights and it will be mileage and $39.99 for truck. When I went to pick up I confirm from the Person at the location if I can return at Madison Heights and she confirm me 3 time yes. I said otherwise I won't get it. She also told that location is open till 7. Next part is when I went at Madison Heights, Assist Manager said I have to return at Redford Location. I said the the lady told me I can return at Madison Heights and also the reservation lady told me the same. He said he cannot take the truck or I will have to pay $260 to drop there. He called the other location and it went to central office. I called customer service there and they were willing to help but the general manager keep coming in between and refuse to take the truck there. General Manager was so rude he keep on talking in between and telling me court of law and contract. I told him can I talk to one person and they both kept yelling and talking like I don't know ant thing. then I ended up taking the truck to Redford which is 25 miles. Why should I pay 260 for dropping truck 25 mile. I have to pay the person extra money to drive the truck there and, mileage and gas.
He could have take the truck there as curtsy and mistake done by Uhaul employee. This was to help your own mistake in same organization.
With out helping he was rude and loud to customer.
I want to file the complain against the General Manager Timothy at Madison Heights location.
Redford location was helpful and apologetic that i have to go through all this.