We rented online thru the app. We asked for a truck with a furniture dolly and 10 furniture pads and a ramp. We only got a truck. The pickup location was not an actual U-Haul facility so there was no one on site to assist. We had to then rent a furniture dolly from Home Depot. Never could find furniture pads or a ramp in the time frame redefine and no ramp made the move far more challenging.
Joseph L
Customer Reviews for Kefi Spaces LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Missing order request. Never got dolly or furniture blankets. You still charged me for them. Put in a claim number 4678456.
Jose CGreat customer service I was early and she still took the time to take care of me
Brenda HOur truck did not have the rental equipment we requested, and the location was not yet open, so this was rather frustrating that we had no option in getting the dolly and furniture pads. We had to go purchase the items at a supply store. We were also charged 3x the days when we only used 1 day. Even though we followed the app instructions, the rep made me feel like I did something incorrect. The app literally told me to drop the keys off after parking and a rep would be in contact. Never received a call.
Warren MThe dolly i requested and paid for was not in the van. I was on the page to check for the vehicle pictures but realized i had missed the key lock password. After going back to for the key lock password, i was not able to check mark the dolly not there.
KENDALL CKefi is a model for what every U-Haul partner should be. Clean, professional and organized.
LARRY SSuper friendly and easy. Thank you so much.
Elizabeth CParking lot is not big enough to park the truck that was rented.
Missy DI was very impressed with the location.
CHRISTINE BCharged me for the tow dollies and it was not in the truck
Jawan WEverything was great From check in to check out. Super smooth and easy. Thank you. I’ll def call you if I need you again!
LaTanya DExcellent customer service. The staff (Scott & Jessica) were really good to work with. The facility is wonderful and the location is perfect. Will continue using them.
David FMake sure all the rental equipment is ready in the truck at the start of the rental period. I had to run all over tower, wasting time, trying to find the correct equipment that should've been with the truck when I arrived.
Brett PNothing. Great experience. Quick and easy.
Jonas Q