Customer Reviews for Nima Food Mart
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Nima Food Mart
The staff was friendly and fine, but this was a u-haul authorized dealer operatinf out of a Gas station convenience store. Right near the counter where you get your u-haul is a huge stand of porn magazines and adult videos. You can't not be right next to it when you're filling out your paperwork and getting the keys. Then the truck cabin wasn't clean and they forgot the dolly I requested (I did get a refund.) Also the truck was very "slippery" to drive, like it needs an alignment. It was hard to maintain the lane.
Not complaining about the location but not happy with the fact that I was sent to a different place because they did not have the truck I reserved at the place I was told to go to originally.
While the truck was clean and ran great....there were fire ants inside it and my son and I were bitten numerous times on our feet and legs. I did stop and get some spray. However, due to allergies I also had to get my son benedryl.
I used UHaul 3 times in my recent moves. This location was the worst. I called and was left on hold and he never returned so I had to re call, my dolly wasn't there after two pre-trip follow up calls to ensure it would be, and the gas tank was only a quarter full when I picked up the truck. The contract paperwork was incomplete did not even show how much gas was in the tank.
Truck was ready an hour late. They didn't have the equipment I ordered online i.e. hand truck and appliance dolly.
The young man handling our return was phenomenal! As busy as the store was, we were 't pushed aside- we were just as important as any other customers!! Good Job!!!
There's no sign out front for Nima's food mart and I did not expect it to be a gas station. Somewhat confusing.
I rented the truck online from U-Haul of Athens (on Atlanta street). The confirmed delivery was 10 AM. Then I received a notice from U-Haul that the truck would not be available until 1:45 PM at Nima Food Mart. This delay would have been disastrous if I had scheduled the movers shortly after the confirmed 10 AM pickup. You can improve service by making sure you have a truck available BEFORE you confirm the pick up time! ALSO, one of the rollers that make the ramp work was broken, which caused the movers a lot of grief when they tried to push it back in place!
Upon return, computer at location did not work. Attendant could not process the return and had to call another location. Had to wait a significant amount of time for this. Attendant also sent me outside to retrieve large bundle of blankets from truck (he could have done that himself when he initially checked the truck). Also had to wait while several convenience store customers who arrived after me were served. I'll choose another location next time.
It was easy to rent. No hassles. They were really nice and business oriented. They greeted me with a smile. The experience was awsome. I will recommend them to all of my friends.
Reeked with cigarette smoke. Engine light came on
K truck smelled like smoke, the windshield had smoke film on it, and the employees were not prepared when I got there. I had ordered blankets as part of my order but had to ask them for them. Very unorganized. I would not rent from you again.