Customer Reviews for North Georgia Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

The gentleman we spoke with , in the office…I believe it was William , was VERY helpful and kind!!

Rating:

5.0

William was great to work with. He make sure we had everything we needed and follow up was great. Pleasure doing business with him.

Rating:

5.0

No recommendations

Rating:

5.0

Friendly and prompt customer service. When we returned trailer at the location instructed - no one there and sign that power being turned off. Contacted this location and they handled the problem.

Rating:

5.0

Fantastic ey

Rating:

5.0

William is very helpful. He finds the best answers for us every time. The other U-Hauls along highway 27 in this are are good. I would use any of them if William weren't available. But North Street is more helpful, engaged and resourceful.

Rating:

5.0

The Owner was very helpful and I will be going to this location from now on.

Rating:

5.0

Excellent experience with this rental. Will definitely use again.

Rating:

5.0

Uhaul corporate needs to fix verification methods and phone service wait times. They are awful. I wasted 3 hours just getting hold of and fix the live verification method. My order should be comped and I should receive a full refund.

Rating:

2.0

The entire process of renting and turning in the truck was a pain, it took us over an HOUR to get the truck keys. This is mostly because everything is done on a phone app, and theres no wifi, and barely a signal. Pages that would have taken less than a second to load were taming several minutes. connection lost, cant find page, connection timed out etc. It was also saying i wasnt in the lot, to turn on location services, but they were on. It said to look for a barcode, there was no barcode. Called the number, and was told after being on hold 20 minutes that oh this place has its OWN number we need to call, so another long wait. Then the lady tried to tell me the internet didnt run off of wifi, and lack of wifi wouldnt make the stuff slow. I said i took a picture like the app asked, and its showing the picture, but wont load. she said to check if my camera services were on. completely useless. Another group was there trying to pick up a truck and they couldnt get anywhere either. I finally got the keys, and drove it to the gas station where they had wifi and the rest only took a few seconds. Was extremely late to my appointment as I didnt calculate this simple transaction as somethign that would take over an hour. Then when I got back, I had the same issues because no internet, and it had to be done on site. Cherry on the cake, they tried to recharge me for the entire fee at the end even though id prepaid almost 100$ AVOID unless you like being annoyed and late.

Rating:

5.0

Just a little tough getting someone on the phone but other than that it was great thank you very convenient for someone needing to borrow a truck quickly

Rating:

5.0

Very helpful would use this location again

Rating:

5.0

Very professional and easy experience. I'll definitely be coming back when I need a truck!

Rating:

1.0

2 hours for mobile Pick up. No ramp. Lied about the price. Cost me $391 plus $40 in gas to go little over 200 miles round trip. Who would want a moving truck with no ramp? Hurt my back. Yall screwed me. It's my turn now. Have Lawyer. Uhaul gon pay me n my medical bills. How ba da?

Rating:

1.0

Pickup was a mess. Got sent to 2 different places and wound up with a bigger truck than I reserved. Truck was absolutely filthy in the cab. Food debris everywhere. And barely made it to a gas station after I picked it up. Due to the issues picking up the truck my reservation was canceled and re-done by a uhaul rep. That canceled my movers. Uhaul can kiss my country ass. I’ll definitely go with ANYBODY else from now on.

Rating:

5.0

yes. Don't be changing the pick Location ad not let me know.

Rating:

5.0

Compassionate personable and very organized thank you

Rating:

2.0

Uhaul was dirty in the cargo area. I had to take time out of my life to clean it. Maybe put the key box in the center instead on having to walk clear across from the parking lot! The brass gas cap cut my husband and myself, multiple times as we filled up several times, along the way. Absolutely uncalled for! We will never rent from uhaul again there are to many hidden cost to this company!

Rating:

5.0

the brake lights and turn signal lights were operable, but the tail lights were not. we found it necessary to follow with another vehicle during the evening hours.

Rating:

5.0

Williams was very clear on the whole process and very accommodating considering it was Thanksgiving, not many people or companies like this. Will only use this location.

Rating:

5.0

Couldn’t have done better

Rating:

1.0

My key was not in the lockbox, the cab was dirty and had spilled soda in it, and my gas tank was at 1/8th. When I returned my van, I filled it up to ABOVE 1/8th and Uhaul still charged me for gas. I have used Uhaul many times before, and this was by far my worst experience.

Rating:

5.0

The customer service I received from this location was beyond exceptional!! William was his name, I believe. I had terrible phone service most of the time and couldn't hear him at times, but he made sure to text me and make sure everything went smoothly. He went above and beyond what was expected. Thanks to him for making my move much less stressful.

Rating:

5.0

U-Haul needs a better app and customer service. They’re working their people to death Bc of their technology issues

Rating:

5.0

These folks are outstanding!!!!! We needed a truck at the last minute and they helped us with the truck we needed. Will definitely use them on the future. Thanks everyone. Paul

Rating:

1.0

Drop off location was very crappy. The guy was very very disrespectful. There was a ton of uhaul equipment on the property and he was trying to tell me they do no business with the public. The guy was idiot. I told him I was just trying to drop off my uhaul equipment and he acted like he didn't care what so ever. My God if uhaul is paying this guy I need to get uhaul equipment on my property because if he can do it my 3 year old daughter can. I will never do that again

Rating:

1.0

They didn’t leave me a key so I couldn’t get the van but they decided to charge me $116 anyway….I had to rent a van from another location and pay for that one also. I think I got scammed.

Rating:

1.0

I was going to return the trailer on Thursday but it was closed. only discovered on arrival. when i came back next day, I had to find the person to turn it in. I was instructed to park it and they would come out and check it in. i parted the trailer where instructed and went in the building but could not find the attendant. I had to leave. only until UHAUL contacted me the trailer was delinquent did I find out it wasn't checked in. after team involvement, this got done along with a registered letter sent to me. Created undue stress.

Rating:

3.0

Had a hard time doing a self pickup. I could not get a signal until I just happened to get close to the building then the app registered I was there and I was able to proceed. The pickup ended up taking 35-40 minute.

Rating:

3.0

No one was there, uhaul sent me to a different place that had nothing to do with uhaul

Rating:

1.0

The U-Haul overheated on the way back to the drop off location. Previous to that, I filled up the gas tank to more than it’s original half full tank and the gas gauge did not move. I provided that information in the comments when I submitted my return as well as disagreed with the additional charges resulted because the gas gauge did not reflect what it was when I picked it up. Even though I filled the tank up. Also, I called a representative who said they forwarded this to their supervisor and I would be receiving a call from them soon and that I should not be charged because things like this happen and are beyond my control. Not only did I never receive a call from anyone, but my card was charged additional fees without my consent and now I am in the negative. I’m currently holding now to speak with a representative and request to speak with a supervisor. If this is not corrected, I will never use this company again. I always use U-Haul for my moving needs and I am so disappointed in the way this situation was mishandled. I did what I was suppose to do and filled the tank with more than what it was supposed to have when I picked it up and now I’m out of that money as well as this extra money all because the gas gauge did not move. I just moved into my new place with a toddler and now I have no money until my next payday. I hope this is resolved immediately.

Rating:

3.0

It was the frist time everything went very 3!!

Rating:

4.0

have the key returned box visible so that customers who are returning the rental will be able to see where to retuned the key. because when I returned the rental I couldn't find the key returned box because it was hiding between some trees and didn't notice it till after I was leaving the parking lot. otherwise everything was great.

Rating:

2.0

It took over a hr to rent the truck because the cell signal was so weak there. You need to make sure wifi is available. At the pick up station. Thanks

Rating:

5.0

Have dealt with this location before. They are excellent and very helpful. Would recommend and would use anytime I could.

Rating:

1.0

My truck did not come with any supplies I paid for. The location was not open at the time I rented the truck. The owner told me they were a drop off location only. Poor communication.

Rating:

1.0

Gave me wrong truck with 1/2 a tank of gas most horrible experience ever

Rating:

1.0

You told us the brake lights worked and refused to help my husband when he said the car Dolly had a flat tire. COMPLETELY UNACCEPTABLE, UNPROFESSIONAL AND DANGEROUS.

Rating:

5.0

This was the best pick up ever. The gentleman was extremely kind and helpful. He made my pick so easy and it only took a few minutes. I would definitely recommend this Uhaul location!

Rating:

2.0

Equipment wasn’t not available causing me to go elsewhere to rent equipment. Reservation had been confirmed and yet there was no equipment.

Rating:

3.0

They didn't have any of the equipment I requested. No moving pads or dollies. Nothing but the truck. Otherwise everything was fine.

Rating:

5.0

Key drop box a little confusing. Looks nothing like the picture of what we were to look for.

Rating:

5.0

Friendly helpful

Rating:

5.0

The man running it was absolutely amazing! He was so helpful!! It made everything so much easier!! I will definitely recommend this location!!

Rating:

5.0

The service was excellent.

Rating:

5.0

Nothing. You don't fix something that's not broke.

Rating:

1.0

picked this place to drop uhaul equipment off and it says on the website that there open til 12 on Saturday and I get there an theres several people there to pick a uhaul up an nobody has been there to open the doors for business at all!! Luckily I was just dropping off but still very unprofessional!!!!

Rating:

4.0

Reserved trailer and a hand truck Upon arrival there were no hand trucks

Rating:

5.0

Todd is awesome to work with. Very Friendly, Knowledgeable, and goes above and beyond.

Rating:

5.0

Have the ball size written on the trailer hitch.

Rating:

5.0

Very helpful and friendly.

Rating:

5.0

Awesome dealership to work with.

Rating:

3.0

Dropped off after hours so do not know.

Rating:

4.0

Everything was great at the rental location (nice people, truck was in good shape). 2 issues: 1) I asked for furniture blankets and none were available, and 2) I was charged for fuel when I returned the truck... and I returned it with the correct amount of fuel. Please fix this for me.

Rating:

5.0

The uhaul we rented leaked water in the attic section and ruined my seasonal decorations.

Rating:

3.0

If an appointment is made in advance, then the pick-up location should be ready for the customer. Despite making an appointment, we had to wait an hour for 3 minutes of paperwork and a key handoff.

Rating:

5.0

It took 30 minutes to get me approved online, that is way too long.

Rating:

3.0

Fuel gauge is not accurate. I didn’t save the photo when I picked it up but it was at the half way point. I put it back at the half way point. During pickup I was asked if mileage was a specific number and it was lower than what the odometer read. I sent correct information. Plus it showed in picture with fuel level. I think the electronic rental process needs a little tweaking as well. Also, the GPS location doesn’t match up very well. I had to go toward the back of the building and stand at the fence for it to say I was at the pickup location.