Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service at this location was good. Truck ran well and got the job done. Exterior of the truck was pretty filthy, not a big deal. Interior seemed fine.
Where I have an issue is the price gouging and refuel routine. U-Haul charges more per miles for rentals on Fridays and Saturdays. Do Friday and Saturday miles cause more wear and tear on the vehicle?
Oh and the refuel routine is also super unethical. The truck should be full when I rent it and full when returned. Asking customers to estimate and bring back the truck where it was at( or get charged extra for gas) is a sure fire way to get customers to overfill.
I'll be looking for any other options for my next truck rental needs.
Sean N.
Rating:
5.0
Customer did not leave a comment.
Andrew S.
Rating:
5.0
Customer did not leave a comment.
PATRICK M.
Rating:
5.0
Customer did not leave a comment.
Andrew S.
Rating:
5.0
Customer did not leave a comment.
PAULA P.
Rating:
5.0
The gentleman that rented to me was incredible thank you for all your help
Jeffrey D.
Rating:
5.0
The truck was adequate and acceptable for a local short-term use. I am grateful to have found a last-minute rental. I have rented from this location many times and the staff has always been very pleasant and helpful.
Sharon K.
Rating:
5.0
Friendly, helpful staff directed me where to park my vehicle and efficiently went through the paperwork and instructions. Cold, frosty morning and the rear roll up door was stuck. Staff helped me find a lever (shovel) and that did the trick and I was on my way. 11 hours and 400 miles later I returned after hours and discovered on my bill that they waived the after hours fee, which I appreciated. Great place to rent a truck convenient Poulsbo location. Highly recommended!
David S.
Rating:
5.0
Customer did not leave a comment.
Michael A.
Rating:
5.0
Best U-Haul experience ever.
mike S.
Rating:
5.0
Customer did not leave a comment.
Paul C.
Rating:
5.0
Customer did not leave a comment.
Kimberly P.
Rating:
5.0
The representative at the drop off facility was amazingly helpful, and pleasant. I think his name is Jerry. He was terrific, and should be recognized for his excellent service.
Markos S.
Rating:
5.0
Customer did not leave a comment.
Amy E.
Rating:
5.0
Great team in Poulsbo. Very helpful and provided options for my requirements.
Steve A.
Rating:
1.0
Got stuck with the trailer rental for an extra day because they were closed the day I needed to return. Got told I could return it the day later with no extra charge went to return it at 7am and waited tell 7:10am for someone to show up couldn't wait any longer cause I had to go to work. I left an hour early from work to get there before 5pm. They charged me an extra day for their mistake. My total before was gonna be $41 now it was $82 and the $26 an hour I missed from work so costed me an extra $60 for their mistake. Make me not want to use another uhaul again.
Charles K.
Rating:
5.0
Customer did not leave a comment.
JOSEPH AND ERI Z.
Rating:
4.0
Customer did not leave a comment.
Dena O.
Rating:
2.0
The worker encouraged me to bring back the truck after hours, even though I was calling at 8am and the office was open until noon. He was uninterested in checking out the truck before we left, then he charged us a fuel charge, even though we are certain we returned it with the same amount of fuel as when we picked the truck up. We were told we only needed the amount of fuel that was in the tank when we got the truck, 1/8 of a tank. There was 1/8-1/4 tank when we dropped it off. We feel cheated.
Lori D.
Rating:
5.0
Staff was extremely friendly, knowledgeable and efficient!
Eric P.
Rating:
5.0
Very friendly
Jeanine D.
Rating:
5.0
Customer did not leave a comment.
Andrey Y.
Rating:
5.0
N/A
Margaret P.
Rating:
5.0
It was easy!!! You called to check in, the storage unit who rented the uhaul to me really explained things well, it was way pickup and drop off! Thank you.
jean B.
Rating:
4.0
The process was good.
The customer service was good.
The equipment was good.
I would do this again and would not hesitate to recommend
Jeff D.
Rating:
5.0
Thank you and we'll done
Kenneth W.
Rating:
5.0
Customer did not leave a comment.
Randy M.
Rating:
4.0
Customer did not leave a comment.
Susan E.
Rating:
5.0
Customer did not leave a comment.
John M.
Rating:
2.0
They don't honor check in on the app. They keep all the keys inside so you still have to wait in line and they make you redo everything inside. Make sure to take a picture of the mileage and gas gauge before you leave the parking lot and another photo when you return because they will lie about it.
Tessa M.
Rating:
5.0
This was the friendliest, cleanest, most organized uhaul location I've rented from.
MICHAEL C.
Rating:
5.0
These guys are probably the cheapest I found. I was on a budget and so nice to have them. They traveled from Tacoma I believe, so that might be a 30-45 minute drive. Was worried they might not want to come out to my location for only 2 hours. They did without any complaints. I dint have any cash to tip them....not nice on my part...but they didn't say anything. If I need them again I'll make up for it. Thought I might be able to tip electronically on the uhaul app...but does not have that option. We were in a big hurry since I only booked 2 hours. If I had more time I would have had them be more careful with the furniture. Probably just a quick comment before they begin would be a good recommendation.....but as I said....I was in a hurry and my furniture is old. So I just wanted them to work quickly, which they did. Got what I needed done. Just to note...I acted as the 3rd mover.....if I had not we wouldn't have finished. So keep in mind that a lot of the movers you hire have multiple bookings and they probably can only stay for the duration you initially hire them for. As for time....once they were ready to start I set a 2 hour alarm on my phone. I'm sure they were keeping track...but I just wanted to be sure. So....good choice hiring these guys. Don't pass on them because they are the lowest price. They are as good as the higher charging guys.
Michael W.
Rating:
5.0
Wonderful customer service!
Rachel C.
Rating:
4.0
The check engine light came on after five miles of driving. The clerk said the vehicle needed an oil change or that I could add oil if necessary.
Branden L.
Rating:
5.0
Customer did not leave a comment.
Timothy S.
Rating:
5.0
Customer did not leave a comment.
MICHELE C.
Rating:
5.0
Customer did not leave a comment.
Christina F.
Rating:
5.0
Customer did not leave a comment.
KENNETH S.
Rating:
5.0
Customer did not leave a comment.
MARGENE S.
Rating:
5.0
Customer did not leave a comment.
Malcolm C.
Rating:
5.0
Customer did not leave a comment.
Kristina R.
Rating:
5.0
STAFF FRIENDLY AND HELPFUL.
Timothy S.
Rating:
4.0
Customer did not leave a comment.
Chase L.
Rating:
5.0
Customer did not leave a comment.
William M.
Rating:
4.0
Customer did not leave a comment.
William C.
Rating:
5.0
Customer did not leave a comment.
James A.
Rating:
4.0
Customer did not leave a comment.
Michael N.
Rating:
5.0
While the truck was clean it was very damaged on the outside. Dented and pulled panels all around trailer bed. The engine hood was rusted and missing trim work. It ran ROUGH! This rig is tired and should be retired. The staff at North Kitsap Storage is fantastic and I always receive good customer service through them.
SHEILA P.
Rating:
5.0
Poulsbo Wa Uhaul has the most wonderful staff, they are always so nice, friendly, knowledgeable, great experience every time.
Victoria B.
Rating:
5.0
Customer did not leave a comment.
Peter M.
Rating:
5.0
Customer did not leave a comment.
Michael H.
Rating:
5.0
Jerry was very helpful, totally recommend this site for rentals!
Eric H.
Rating:
4.0
Customer did not leave a comment.
Tom P.
Rating:
4.0
Very helpful in oerson but not on the phone
erik O.
Rating:
5.0
Keep doing what you're doing...it works.
Jon S.
Rating:
5.0
Loved this location, easy to access and maneuver. The employee was very pleasant, they are open 7 days a week and the hours are convenient. The whole process was smooth!
Lisa B.
Rating:
5.0
Customer did not leave a comment.
Selina A.
Rating:
5.0
The ladies that helped me were fantastic! Check out was great with updating my RAV4 and check out was a breeze. Very reasonable rate and I'll be back! Thanks, Rich
Rich G.
Rating:
5.0
Customer did not leave a comment.
Ronald M.
Rating:
5.0
Love the pick up and drop off service! Most definitely a huge step from the previous experience with a different U-Haul vendor.
Michelle P.
Rating:
3.0
The trailer we rented had no trailer jack so my husband and I had to lift the trailer hitch from the ground to put it on the trailer and lift it off the hitch. Very disappointing
Sandra K.
Rating:
3.0
Longer hours would be nice
Karen U.
Rating:
5.0
Helpful and friendly. Vehicle was ready when I arrived. Quick process
Michelle L.
Rating:
5.0
Customer did not leave a comment.
carol E.
Rating:
5.0
Customer did not leave a comment.
Johnney T.
Rating:
5.0
Not sure of the guys name at this location, but he was awsome and easy to work with!
Dereck J.
Rating:
5.0
Customer did not leave a comment.
mike H.
Rating:
5.0
Totally convenient experience and courteous/friendly staff at North Kitsap Storage!
The van I rented drove great to drive and was very comfortable.
Johh T.
Rating:
5.0
Friendly service!
Glenn M.
Rating:
5.0
The whole process went smoothly, very professional. Thank you!
karen C.
Rating:
3.0
Customer did not leave a comment.
Joseph P.
Rating:
5.0
Customer did not leave a comment.
Rick H.
Rating:
5.0
Customer did not leave a comment.
robert D.
Rating:
5.0
Customer did not leave a comment.
Ronald L.
Rating:
5.0
just wish someone would have pointed out that a tow dolly can not be used to back a car into a garage!!
Edward I.
Rating:
5.0
Customer did not leave a comment.
Diana P.
Rating:
5.0
Easy to get the truck, and they were super kind
Nicholas C.
Rating:
5.0
I was able to call the day before to reserve a pickup truck. The two women working at the location were very friendly and made pickup quick and easy. I originally reserved the truck for one day to haul something, then ended up needing it for another day. They were very accommodating when I called to add another day. I believe when I called I spoke to someone not in our local office and they were also very helpful. All in all a very easy and pleasant experience.
Michelle J.
Rating:
5.0
Great customer service Dave was very helpful
Melody S.
Rating:
4.0
Customer did not leave a comment.
Ron H.
Rating:
5.0
Customer did not leave a comment.
alan E.
Rating:
5.0
I dropped if the trailer a few days early and although it was a surprise to the store, they were very nice and accommodating.
Great customer service.
Edward F.
Rating:
5.0
Customer did not leave a comment.
Jasmine B.
Rating:
5.0
My experience with David and the staff at the Bernt Rd., Poulsbo was incredible. They were so helpful and clear throughout the entire process. And friendly and personable as well. I will recommend and use UHAUL in the future at this specific location!
Thank you!
Mary Anne DeLapp
Mary Anne D.
Rating:
5.0
Customer did not leave a comment.
John C.
Rating:
5.0
All good!
Kim C.
Rating:
4.0
Great service. Friendly staff.
DAVID P.
Rating:
5.0
Owner/operator was helpful and nice!
Sheryl S.
Rating:
1.0
How about you guys don't call the customer an hour before the truck is supposed to be returned and tell them to return the truck to another location and if you don't you'll be charged. That was the most unprofessional shit in my life. Very poor customer service and alot of back and forth through the whole experience. And be more accurate with where your trucks and equipment are. Stop sending customers to 4 different locations before you finally find the right truck or equipment. It's like that every time I go through uhaul. It sucks
roberta E.
Rating:
4.0
Kind and helpful!
Jersie A.
Rating:
5.0
David was a great help during the truck rental and storage unit rental! Very thorough and helpfully answered all my questions! I will highly recommend the Bernt Road u-Haul to all my friends & family! Thank you for such great service!
Mary Anne DeLapp
Poulsbo, WA
Mary Anne D.
Rating:
4.0
Customer did not leave a comment.
Thomas C.
Rating:
5.0
Customer did not leave a comment.
Tara G.
Rating:
5.0
The people at this location are exceptional in their service.
SCOTT N.
Rating:
4.0
Customer did not leave a comment.
Larry M.
Rating:
5.0
Customer did not leave a comment.
Diana P.
Rating:
5.0
Excellent customer service and will definitely recommend this location!
Julie H.
Rating:
5.0
Great convenient location with friendly knowledgeable staff!
Jon M.
Rating:
5.0
Customer did not leave a comment.
Dina M.
Rating:
5.0
Customer did not leave a comment.
Adam H.
Rating:
5.0
The staff were really friendly and helpful.
derek g.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
josh k.
|
Overall Experience
Rating:
5.0
Every time I visited the storage facility I was treated poorly by the male attendant. The woman was always pleasant. I have rented this unit for 3 plus years on autopay- rarely come and go and was spoken to with disdain and contempt. I would never recommend this facility to anyone based on the treatment I received by this individual. It is also the reason I chose to end my unit rental.
SUNSHINE G.
|
Overall Experience
Rating:
5.0
Thank You for the needed use of the unit.
george c.
|
Overall Experience
Rating:
5.0
The staff were super helpful at all times. Sure is a whole lot better experience then I expected.
charles s.
|
Overall Experience
Rating:
5.0
I rented for about a year and never experienced any problems with the facility. The office staff were friendly and helpful.
cynthia h.
|
Overall Experience
Rating:
5.0
We were treated with friendliness and respect
Lesley B.
|
Overall Experience
Rating:
5.0
Dave and crew have simply got to be the VERY BEST management staff your company has on the whole west coast.
I really enjoy doing business with such fine folks.
THANK YOU !!
Sincerely,
Carl Grobey
Carl G.
|
Overall Experience
Rating:
5.0
Nice folks that run the place, reasonable rates, move in and move out were quick and easy. Thanks! I'll be back next time I need storage.
Brennan J.
|
Overall Experience
Rating:
5.0
2004 rented my space. Always prepaid to get 1 month Free. Left it spotless & notified office Sep 6. Was pd thru 10-31, 2021. Still waiting for reimbursement. 8 weeks should be reimbursed. My contract 17 yrs ago did not state anything about only whole months would be reimbursed. Pleased up until this mess!!!
SANDRA S.
|
Overall Experience
Rating:
5.0
The staff is very friendly and helpful, access is great and the facility is conveniently located.
Forrest R.
|
Overall Experience
Rating:
5.0
Wonderful experience with North Kitsap Storage, staff very friendly and responsive and facility was well taken care of.
Robert C.
|
Overall Experience
Rating:
5.0
Very compassionate and reasonable
CHRISTINE B.
|
Overall Experience
Rating:
5.0
I needed storage for my classroom materials. The staff was courteous and responsive. I appreciated their support. The facility was clean and well maintained.
Barbara B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Judith B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emily B.
|
Overall Experience
Rating:
5.0
They were very friendly and easy to work with. Setting up storage for my RV was very easy and very quick. I’ve stored my RV here three different times now and am sure I’ll be back again soon!
Aaron B.
|
Overall Experience
Rating:
5.0
A satisfactory experience.
John F.
|
Overall Experience
Rating:
5.0
I have done business here off and on for 25 years and have always been very satisfied. The prices are very reasonable and it is a very convenient location. I highly recommend North Kitsap Storage. Kris Makela
ANNE M.
|
Overall Experience
Rating:
5.0
Very pleasant experience. No problems at all. If need be, I'd use their storage facility again.
Maragret F.
|
Overall Experience
Rating:
5.0
Were very accommodating and helped with my moving needs
Bridget M.
|
Overall Experience
Rating:
5.0
It was a pleasure to store our items for the past year at this facility.
Ed H.
|
Overall Experience
Rating:
5.0
Appreciated friendly staff and secure storage lot for our RV. Having access at any time was a plus. It was easy to trust the facility for our storage. If we have a need for storage in the future, North Kitsap Self Storage will definitely be our first contact.
John D.
|
Overall Experience
Rating:
4.0
Very nice and clean. Easy access and very secure units.
Customer service was excellent, very helpful and knowledgeable about their facility.
A pleasure to work with the manager.
David H.
|
Reservation
Rating:
3.0
Was disappointed to find out that this facility did not offer the first month rental free as indicated on the U Haul website. Check in person stated that they did not participate.
TODD E.
|
Reservation
Rating:
5.0
I did not use the storage facility after all. However, everyone was professional and courteous. I would consider using again in the future if warrented. Thank you.
Michael S.
|
Reservation
Rating:
4.0
Staff was super-helpful and pleasant.
Deanna P.
|
Reservation
Rating:
3.0
Employee at the counter was helpful and polite. I didn't have any issues checking in and moving stuff into the unit. Thanks!
Matthew C.
|
Reservation
Rating:
5.0
Would certainly recommend this facility to others.
Margaret M.
|
Overall Experience
Rating:
5.0
I cancelled this reservation on the phone working with the affiliate department representative.
Eric h.
|
Reservation
Rating:
4.0
Office was friendly and efficient. We also rented a trailer.
Rodney M.
|
Overall Experience
Rating:
3.0
I moved in. Gate not functioning to let me out. Man on grounds physically pulled it open to let me out. Not very secure.
Michele S.
|
Reservation
Rating:
5.0
I was not able to move in as panned, so I contacted the facility to let them know. They were very helpful and responsive, and we are all set for me to move in next week. Thank you!
ANNALEE F.
|
Reservation
Rating:
4.0
Worth the money. Friendly staff.
Raymond P.
|
Overall Experience
Rating:
5.0
Awesome service and great people!!!
Brandi jo M.
|
Reservation
Rating:
5.0
Great staff and always worked to maintain the facilities.
DALE K.
|
Overall Experience
Rating:
5.0
This is my favorate storage Facility, has been for years, my family and I picked this Storage as our "go to" Storage facility!
John K.
|
Overall Experience
Rating:
5.0
Site was easy to access and staff was friendly and helpful
DONNA E.
|
Overall Experience
Rating:
5.0
Amazing service
Cynthony G.
|
Reservation
Rating:
5.0
The staff was extremely friendly and knowledgable! My only issues were with the business-day hours (until 6-7pm would be perfect!), but everything I needed was available with a phone call.
Sarah T.
|
Overall Experience
Rating:
4.0
Love the staff a north kitsap self storage!
KAITLIN Y.
|
Overall Experience
Rating:
4.0
I did not utilize the storage unit but I was very satisfied with their customer service. The reason for not utilizing it was things did not go quite as planned on my end.
Keatra M.
|
Reservation
Rating:
5.0
Very nice people to work with
NANCY W.
|
Overall Experience
Rating:
4.0
They worked to get me what I needed.
Penny M.
|
Overall Experience
Rating:
5.0
Your questions hit exactly what I would have said.
David K.
|
Overall Experience
Rating:
3.0
Helpful staff Clean unit So far so good
Privacy R.
|
First Impressions
Rating:
3.0
Have not yet used the actual assigned space, but everything was explained very thoroughly and all of my many questions were answered satisfactorily.
LORI O.
|
First Impressions
Rating:
4.0
So the reservation says refundable 6.95 fee, but then your held hostage to this review in order to get it back. Plus they don`t pro rate, these companies are getting worse everyday.
Privacy R.
|
First Impressions
Rating:
5.0
Very nice people.
Privacy R.
|
First Impressions
Rating:
2.0
We did not use this facility after looking at it.
Privacy R.
|
First Impressions
Rating:
2.0
Facility hours inconvenient. Without any notice, the office is closed from 12 p.m. to 1 p.m.
Privacy R.
|
First Impressions
Rating:
4.0
The facility appeared clean and check in was efficient.
Privacy R.
|
First Impressions
Rating:
5.0
Very nice staff and easy to understand instructions of the rules.. highly recommend :
Privacy R.
|
First Impressions
Rating:
3.0
No problems
Privacy R.
|
First Impressions
Rating:
5.0
Staff was very helpful and polite. The space is adequate size, clean, and just as described.
Privacy R.
|
First Impressions
Rating:
2.0
There were a few details it would have been nice to know about before we arrived, i.e. the lock requirements, entry/exit procedures and so forth.