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Stephen T
Customer Reviews for BMC Auto Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service.
Gregory GEasy check in and check out process. Friendly customer service.
Armedee NBMC was amazing! The staff were super nice and helpful. The last person who rented the truck did not clean out the cargo area (tons of dirt that took awhile to sweep out and there was garbage in the cab.)
Jonathon SSuper convenient! The guys were very customer service oriented and it was a pleasure doing business!
Tamara ANot having a jack stand on the front of trailer is a real pain in the butt
Jim WEasy access on US 27. Lot had ample space for drop-off, even for an older person who had not backed a trailer in a long, long time; it’s like riding a bicycle, you never totally forget how to do it. Staff was very helpful, quick and thorough in check-out. Will definitely recommend this location.
Mark RVery good place to rent from. Will rent from them again.
Mike HI booked my uhaul through the app so this has no reflection on the facility I got it from. The app is trash. It is slow, crashes alot and the amount of stuff you have to submit is ridiculous. I will NEVER do that again. They had to contact someone I know just to see if he answered the phone and they hung up on him.
Kevin SDid self check in the business was closed
Derek HMobile app did not work for either pick-up or drop-off. The app indicated that I was at the wrong address even though it was correct.
BRYAN MAll went well, would not change a thing.
CLINTON IVerbally explain the after hours return process.
Wayne JI tried renting a truck on Sunday. They left the wrong keys to the ring truck. I changed my reservation to Tuesday. When I arrived it was all messed up and they couldn’t find the reservation. Took over an hour to sort it out. Would give zero stars if possible
LAUREN UIn returning the truck, the app wants you to turn on location services so it can identify that the truck is back at its original location, but this doesn’t work. Great staff at BMC!
Tom WThe customer service was very good as well as making the reservations and bringing the truck back the overall process was excellent
Denise DI was charged for a dolly and 2 dozen moving blankets and did not receive either. But I was charged for them. Definitely don’t get extras just buy your own to keep. Cause you’ll pay for them and not get them.
Zachary FUsing the U-Haul app was terrible, it is not user friendly at all. After I figured out the app, it directed me to "see the office" instead of providing the combination to the lock-box for the truck key. To make it worst, BMC Auto Rental is under construction so there's was no one in the office which delayed my departure by one hour. Finally someone showed up and I was able to get going.
Jaime Rvery polite and helpful, no issues
James T