The receiving location had no briefing about my terrible experience at the departing store. Communication between the franchise locations needs improvement.
Michael H
Customer Reviews for Northside U Stor It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Having an actual uhaul representative available. The guy that was supposed to be there wasn't and didn't answer his phone multiple times. There was a lady there who figured it out. The entire process took forever and then the equipment wasn't maintained. It didn't have a wiring harness for the lights and the tires were low on air and one was nearly bald. I had to go to another location to get those items addressed.
Steve MThank you for accepting the drop off on a moments notice. So very helpful!
Stephen BOn a Monday morning, they didn’t open till 9 am. Seriously?
Eric HThe staff wasn't there when I got there at opening, so I had to wait an extra twenty minutes. The truck I rented was dirty in the cab with leftover garbage all over. I had to sweep the back of the truck to get it clean and ready to load. In the days of Covid where hygiene is still important, this is just not acceptable, but I had no choice because I had a moving day to get to. When I pointed it out to the staff after turning in my keys, there was no response.
Fleur BW when I got there at my scheduled time they could not wake the guy that does the U-Haul stuff up finally an hour later after he got woken up he did not want to come in to do the lease agreement with me so he told the lady how to do it over the phone it was ridiculous and I will never go here again
Tyler VI love these guy's. I also rent a storage from them great price. Susan is a doll.
seth wKeep up the good work!
Michael SGreat staff, very friendly and helped with hooking it up. Made the entire process easy, and I was in and out in less than 10 minutes.
Michael SThe 20 ft truck was not swept out,in the cab or back. There was no dolly as I had order and it only had a 4th of a tank of gas. So I had to fuel it to use it.We didn't do a walk around either. I don't think I'll use this location again.
CHERYL AGreat experience
MICHAEL CNothing, excellent service and experience.
JAMES MInitially I was scheduled to pickup at a gym location, the person in charge, Junior was not there at our agreed upon time. When I was able to make contact with Junior he advised that he would arrive 20 minutes later which would have made him 1 hour late. When I held him accountable for not being at the location he became abusive and said he would cancel my reservation and demanded that I leave the location.
INEZ WThis location is the ONLY positive thing I can say about my experience. I Haul Reservations and management were awful and not helpful. Price gouging for sure after being told there’s a nationwide shortage of vehicles. I saw full lots everywhere I went. I was guaranteed my truck would be available when and where it was supposed to be, then told I couldn’t check in because there was no truck for me after all. Told someone would call. No one did. I received a text from U Haul asking if I’d pick up and deliver a loaded trailer. Hell no! Liability? I don’t know what’s in it. The offered discount for doing so wasn’t nearly worth my time or aggravation. This was a horrible experience. I feel ripped off, jerked around, and definitely not valued. Never again.
Terry CLocation very hard to find. Looked abandoned. Had us pull in past gate to drop of trailer. But then told us we need to circle back around and drop it off in a different area. Ground was filled with huge pot holes and very difficult to maneuver around. Employees were rude and unprofessionally disrespectful wore inappropriate clothes. Looked like they just came from smoking meth.
Holly HFast, friendly, and knowledgeable. Convenient location. MC trailer was in great condition.
Gary AIt was not clear at all where I was supposed to leave the trailer. The employees were friendly and helped me detach it from my car, but also didn't seem to know what I was supposed to do with it. They told me to leave it outside of the fenced area, which seemed unsafe, but there was nowhere inside the fenced area where the trailer would fit. They had no idea where it was supposed to go. Highly recommend to go to the official U-Haul location down the street instead. Do not return your trailer to this location.
Christopher NMike was very helpful and nice. He gave great directions and made it easy to find. He was very knowledgeable and offered good suggestions for my services. Best customer service ever!
KRISTEN KVery friendly great customer service!
Mike WVery difficult to find and navigate.
Mary HIt was inconvenient that the truck had less than 1/4 tank of gas.
TRACY LExcellent customer service
Jennifer RMike was very very polite and very accomodating, the location itself has no real signage and was extremely difficult to recognize as a UHAUL location (its kind of behind a few buildings and has no real identifiers)
Aaron FExcellent service. In less than 15 minutes the trailer was hooked up. Straightforward process. Wish all rentals went this well.
Dorsey RMake the location more visible from the main street.
Katie NHelpful folks but concerned for my vehicle given condition of drive/roadway to exit.
Patrica DVery helpful and nice. Dropped what he was doing to come and help and was a super guy. I would recommend them over anyone I have dealt with in Colorado.
Collin SEasy drop off and convenient to my home.
Mark OBoth gentlemen and the facility were very helpful.
David F*relaxed office environment *the outlet was difficult to find *was nice to not get caught up with under staffing such as with the other Uhaul Office on Nevada street
Robert FExcellent customer service. Will use again. Thank you!
Omar HPSA: Uhaul SUCKS. Reserved a trailer to be picked up in Oklahoma and dropped off in Colorado. After running around town for 3 hours to different U-Haul stores, one place was nice enough to take the damned trailer. We stopped at another location in Colorado Springs to see if we could drop it off there since it was right near the storage unit, she said “no, if you chose Monument, you have to take it to Monument.” NOT TRUE. Went to Monument, they couldn’t take it and sent us down the road. Next place wouldn’t take it either and told us another location to go to and they have a manager on site. Well, they at least took the trailer, but convenient that there was no manager. Also convenient for them that at the 1-800-U-Haul number, no one ever answered. 3 hours later and money wasted on gas we finally have it returned. EXTREMELY dissatisfied with U-Haul and will never use them again. Penske, on the other hand is phenomenal (just didn’t have what we needed this trip on short notice).
Stephen BThe dolly had some wear that was concerning.
Timothy RVery friendly staff all around. Family-owned.
Mirza HAwesome experience! Best customer service and assistance, made my move go so easy! Thanks Northside!!
Jeannie SClean the outside of truck. Load cars on auto transport on a downslope, not an upslope. They were nice enough to help me but I scraped the underside of my car and damaged it.
Mike VThese guys were great. Quick, efficient, knowledgeable and friendly. They know what they’re doing and make appropriate recommendations to make your move easier. I definitely recommend them and would use them again.
JAMES MNothing, these guys are great! Equipment was clean, service was awesome, best self storage in town too!
rick gFrom pickup to drop off, those two dudes we're people that I would say good people. There are not that many people out there. Thank you
amen tOvercharged for days and miles I did not use. Grr. Very upset. I called and it was not helpful. Looks Like so am forced to put a stop payment on my bank. Really disappointed.
steve sI think the employees at this location are great. The man who owns the storage facility and the man who runs the uhal side. They had no problems working with us with reservation time.
Amy PVery friendly and honest people... Prices were the best
ladonna bThis truck needs to be retired. Extreme vibration where you couldn't see clearly with the side mirrors.
Daryl HThey were super nice and accommodating!
Joseph TThis was not the location for which I requested a rental - it was 30 + miles out of my way and I was not notified of the location change until the night before
Tim JDon't accuse people who have reservations and have provided payment information as stealing your trucks! Real life happens and things don't always go to plan. The first inclination shouldn't be for you to make such wild accusations and you should do everything you can to make it a pleasant experience for YOUR CUSTOMER!!
Edward SThe staff was friendly and professional BUT they made the reservation to pick up the equipment incorrectly. I called and told them and requested it to be changed approximately one week ahead of time. It wan't done. I called again a couple days prior to scheduled pick up and it still wasn't corrected. I received a call from another loaction, far from where I was staying, and the lady said that is just the way it is. We don't move equipment and the original location staff shouldn't have told you that you could get the equipment there. So, if you want it you have to come to our location or don't use it. It's up to you!
Frank HThe lady working the front desk was very nice to deal with. She made the experience great. I just want to tell her thanks.
Jason MThe guy running the U-haul rental was a little unprofessional. It was fine that the owners of the storage unit office had to call him to come out from his other job. However, we had registered online to pick up and he acted like it was an inconvenience for him to come out. He openly admitted that it's been awhile since he's done this and at one point he said he wasn't sure why there was a certain rule in place. Then, when we were taking a look at the truck to inspect it for damage he said that he saw the truck all the time and knew all the damage on it. This made us feel like he was just trying to rush us out the door. Won't be coming back.
Scott LI’m not thrilled because i rented equipment beyond the truck that wasn’t given to me when I picked up. I had to add miles, time, and interupt my move to get what I needed.
Savannah A