The truck had horrible alignment issues and the a/c was not cooling well. Granted it is cooler weather in the morning in south Florida but by the afternoon it’s hot. The attendants in the location didn’t bother doing a walk around with me when picking up the truck. I needed to move so I dealt with the issues.
Rafael Lopez
Customer Reviews for Nuevo Mundo Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Se los recomiendo, son buenos
Lazaro FigueroaExcellent service
Juan C Mendez GonzalezTodo bien, pero solo use el camion 5 millas, le puse un galon de gasolina y me cobraron dos!! Recimendacion tome fotos de como deja el camion pues es imposible gastar 3 galones de gasolina en 5 millas
Marianela MontenegroThe truck had no breaks or power stealing. It was truly unsafe to drive. And they did not have the dolly I needed so I needed to rent a whole separate truck. Absolutely awful
Xavier AlbanGot jipped with the gas. Only $10.00 so it wasn't the amount it was the principle. The paper marking and the gas dial differ. Hard to know exactly where the needle is on one verses the other.
Jorge PerezSin comentarios
CARLOS VELAZQUEZThank you
Jorge MansoThe Van was super dirty and smell super terrible and the person inside not professional at all Definitely no recommend this service at all
GIOVANNI SOTOEverything was sooo smooth. It was my first time renting a truck 🤦🏻♀️. And I have a very good experience. Thank you all of you guys.
Carol AndressenAt the time of picking up the keys and the rental contract, they did not ask me if I wanted any additional coverage, they just added it to the contract and that's it.
Rafael GuillenLocation was okay. Personnel were friendly and fast. The truck itself smelled strongly of cat urine. Strongly. In the cabin.
Nel Hernandezadded insurance without authorization truck has service light on tire light on also a light for trailer on
Karina micaela Vasquez dominguezThe truck I rented was a bit dirty when I received it.
Zulma RamirezVery professional .Highly recommended.Thank u so much.
carlos rodriguezBoth Sales reps at this location were very helpful and friendly.
JULIO ACOSTACuando rente el equipo que sea el lugar donde se rento el equipo no cambien ni lugar ni hora
Miguel GonzalezGood staff and kindness, only the truck a little dirty and bad smell inside.
Rainer Vazquez PenaAll met! Nuevo Mundo Company 9702 SW 40th St Miami, FL 33165 Recommend / Great Customer service! Thank you! ED
Enrique DominguezFor some reason while taking pics of truck to upload. Picture error issue was noted. and was reported truck was i spected, and verified by customer service at location. Thank you much. Enrique
Enrique DominguezASK if "Smart Move" coverage is wanted, since it is AUTOMATICALLY added to contract, EVEN THOUGH "No Coverage" was selected upon registering online.
elizabeth hernandezVehicle was dirty
miguel miloslavichMy furniture pads were not in the van and the check in/out process was long and disorganized
George DiazGreat job
Sergio RivasGreat staff and very helpful
EDGAR MONTEALEGREGreat customer service
CESAR GUERREROgrest customer service
Sany SolturaIt was very easy and pleasant to rent at that location customer service was great and the employee was very helpful and super nice will definitely rent there again and recommend it
Annet Sierralas personas que trabajan customer service deben saber exactamente el soze del camion que va a recoger. yo por ejemplo necesitaba un 14",y customer service me dijo que en la localidad habian,y pues no era sierto,los camiones eran de 10"
irina la hoz bejeranoClean the truck it was full of white sand on the driver side and explained the customer how the functions of the truck works...walk with the costumer to pick the truck and show them where the light of the back turn on, we have to be dark because 5 people couldn’t figure out where the light of the back turn on. It would be great for next customers to have the truck clean. Also i rented the truck for one location, and when i got there the door was close without advising the customer, and i had to called customers service, and waisted 1 hour of day time for the moving, because i have to drive 6 more miles far from where the move was going to be, to pick up another truck, but they where considered at the end a leave the miles for 0.40 cents instead of 0.99 cents so I appreciate that, but still they should have called me first, and let me know before i drive there to the first location. When i went to to return the truck at 10 pm there was not parking so I have to call again waits 1 hour of my time to explain there was not parking and they put a note, and then i had to do a self checkout that was easy, but after all everything went well with the moving, i just advised that you help the customer a little more.
Yusmil Batista HernandezThey are very quick and you can actually complete the order online and just pick up the keys
Luby EscotoIt would be great if the employees spoke English. I am not Latin. I had to speak broken Spanish in my own country, in order to rent a Uhaul. I could barely understand what the employees were telling me. Do you think that is correct? I was under the impression that Uhaul was an American company and its employees spoke English.
Jennifer BaghdoianThey stated to me that it was going to be cheaper to take it and return it than leaving it at the location of the move when I returned the truck the bill was 689.00. They lied it was cheaper to drop it off where I moved not returning it back to them. I will never go there again.
Lesley GonzalezJust keep up with the good work . Great location for rentals, fast, friendly, on point, profesionales. Not like the Frankys pizza place 7 block away That don’t answer the phone For rentals and call you back 1hr:30 min later. If you insist calling. And complain. Had couple of bad experience renting pick up truck, so I’m not going there any more. I found this new location on bird Rd and 97 ave and I love their costumer service. So Congrats.
Ernesto DiazI made the reservation online did not choose the insurance because I have insurance when I returned the vehicle they charge me for insurance
Robert SolisExcelente equipo de trabajo en esta locación, bien profesionales. Gracias
ALEJANDRO VASALLOMy truck never got left at the other location I was supposed to pick up at. Called a representative and she sent me here, where there was a truck ready to go.
Camille SuarezExcellent customer service
jean paul bachelierNo one was at the store at 9am. No one answered the phone either. At 9:15, a woman came and opened. When I went in and said good morning, she ignored me. She was not wearing a mask, either. The man returning the van I was getting told me it stunk. When I mentioned this, the woman told me it’s a “new car smell.” The van did indeed stink - of what can best be described as rotten fish. I was in a big hurry, so I just went ahead and drove with the windows open. Two warning lights were on the entire time. After putting air in the tires, I continued. The lights never turned off and a low tire pressure warning came up just as I was returning it. Do not recommend this place!!!!!
Nilda GuerraFriendly personnel
Jose DominguezNot much they had me in and out in a few minutes without hassles both when I picked up and returned the vehicle. I’m very happy with the service I received.
Jesus GarciaThe miles to expensive cost!!!
osviel tirzoBack truck floor was dirty
luis riveraCustomers well treated. Very satisfied.
marcos r longoriaState on the contract how much you charge per gallon.
DOUGLAS MARKSEverything was excellent!! Great and fast service!
ALDO SALVENT