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johnny w
Customer Reviews for OCR Small Engines
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Outstanding folks and professional service!
chuck fStaff is very friendly and helpful.
Kenneth FFor some reason wasn't able to use the GPS location feature of the drop-off process. Maybe it was my phone?
Charles WGreat customer service!
Marcie ABest U-Haul location I have ever visited!
Michael PWhy is it if you’re staying local you have to not only pay for gas but mileage as well. I spent over $42 dollars on gas then turned around and spent over $71 on mileage. I only had the U-Haul for two days and cost almost $200 for two days this really needs to be evaluated and improved.
james mEverything worked out fine.
Eric SFriendly and helpful!
Gary BFrom the gentleman that greeted me in the lot and unhitched the trailer, to the staff inside who checked me in and issued the paper receipt that I requested, they were great. Again, courteous, efficient and professional. Very helpful in recommending other (unrelated) services in the local area.
Dennis GI had some issues with this reservation that cost me an hour of lost time. First, my reservation location was changed without informing me, so when I showed up at the reserved location, my location was 3 miles away from where the truck was. Upon calling, I found out the truck at the original location had broken down. Okay, the. I drive 3 miles (farther, so costing me money) and get to the next place. Now the app was not working and I could not check in. Called U-Haul and followed instructions but got locked out of text messages after multiple attempts. Forwarded to app support and it was a 10 minute wait. They were able to reset everything and I eventually got the truck, but annoyed in the lost time (I had a hard deadline so couldn’t use my full rental time) and extra miles.
Evan TAlways love renting for OCR Small Engines!
Michelle VThe app failed when trying to do drop off, I had to go to the web page to check the rental in. Please fix the app.
Noel PThey were great! Hooked up the trailer to my truck and gave me a great explanation of how to drop the trailer off after hours. They made the whole process very easy.
Harold HThese are nice polite folks who are providing a great service. I think they are doing a fantastic job.
Michael TExcellent customer service. Easy pick up and drop off.
jeremy SAll good!
KENNETH KEasy return. Friendly and helpful staff!
Joseph CNothing I can think of. Very smooth rental
William ZIt was a holiday and office was closed. Personnel at u-haul office was very helpful in completing drop off by phone.
James SGREAT customer service!! Great help with any and all my questions!! Even helped me save a little money!! Thanks U-Haul!!
Dawn ACan’t get any better
Thomas SGet some gravel down in the U-Haul area...it is a mud pit where this particular dealer keeps the U-Haul equipment.
Michael PFast drop off and very friendly people.
jeff bHassle free drop off. Well done.
Jason CTrailer bed was dirty from prior rental. Yard attendant was a bit curt and unfriendly. Long wait inside despite two people behind counter and only one other customer.
KENNETH KGreat service and friendly team.
Harry WI've used this location before. It was really busy with lots of trailers and trucks this time. Staff was very helpful in comepleting the turn-in. A suggestion for the trucks. Backup cameras would be most helpful for the trucks because of a lack of visibility in the rear.
Steve MGood service
cesar oIf equipment is available when making a reservation don't change locations later
eric kAwesome guys! I’ve rented from them 3 or 4 times. Best in the area
Michael Mgreat service will always go back there for all my u-haul needs
Nick LThe 7/8's fuel level was incorrect on the contract. Picture I took at pick up showed less than 3/4 but since I was in a hurry, I did not flag the discrepancy until the next day. I forwarded the photo of the dash board to the agent at OXR Small Engines and she sent to her AFM. Before returning the truck in Muscle Shoals, I spent $55 in gas at $3.19.9, which put the fuel Guage over 3/4's (more than what it had at the time I rented it. To return the truck I had to pay $49 more to reach the incorrect 7/8's fuel level. I was told that since I signed the contract and didn't flag the discrepancy before driving away, nothing could be done. I recommend training folks on how to read gas gauges and someone with Uhaul verifying fuel levels before renting the truck. Should have learned my lesson on the fuel levels based on a March 18 rental that supposedly had a 1/4 tank but ended up being close to empty. A second truck I rented on 26 March was missing the appliance dollie that I paid for. Identified the missing dollie in comments related to that rental and haven't heard anything about rectifying. I think I will be using another rental company in the future.
Greg MDriver windshield wiper was falling apart. There was a groove in the windshield as a result from long term metal rubbing. Check all safety equipment before rental.
Howard HVery kind people. They had everything. The process was efficient. They explained everything. Thank you.
Melanie MGreat folks and great service.
Mark WGreat folks to work with.
Mark WFriendly staff, very helpful for pickup and drop off. Maybe a squirt of wd-40 on the ratchet strap mechanism before picking up the transport, but it was no biggie it worked fine. Thanks
ARIC OI was charged the 20.00 fee even though I talked to a representative and she walked me through the return and said it went through
christopher bGreat service. Quick and easy
Harry WGiven the type of business, it was very congested, but the drop-off was actually easy to accomplish. Staff was quick and very helpful.
James RGreat folks!
Steven H