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emily s
Customer Reviews for O'Neill Outdoor Power Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
same as above.
Kathleen GAll staff I encountered were pleasant and helpful. Great customer service.
CARROLL RCheck engine light was on. Pull down cord snapped after using 4 times.
Chris KStaff very helpful. Made rental process easy.
daniel mQuick easy drop off. The young lady inside the office was helpful.
Crystal BVery pleasant experience— professional and efficient. I would recommend to a friend. Thank you!
Edmund PNeeds lighting and better instructions for drop off. You’re asking for photos after hours in pitch black -.-
Christian DEverything was made so easy and the end result was perfect
tim yAbsolutely great customer service!!
John BVery easy to deal with.
Giorgi GThe lady who did my rental was very polite and helpful. Explained everything to my understanding.
elizabeth mThe lady in check in was extremely helpful and friendly. Amazing service
Nick VOffice manager is very nice and polite. Very accommodating and easy to work with
STEVENJ JI got extra charges of no fault from me. The office Manager replaced my auto rental without updating the system… my case still open Reference id: 4081052
Sarmad MSeamless. Thank you. Anne
ANNE DNothing. My experience was outstanding. Staff was extremely helpful and accommodating. Renting from this location made my experience hassle free.
David MNo improvement is needed. Entire process was perfect
Salvatore DO'Neills is the best. Thanks guys.
heywood oI had to get it there since my reservation at Riverhead wasn’t kept.
David CIt went smooth as silk
MATTHEWR MVery helpful people at O'Neill's.
MICHAELBRIAN CEasy
Charles BI think that the trailer needs a jack. It’s a heavy trailer and a jack would make it a lot easier to connect/disconnect to the tow vehicle.
Scott GEverything was perfect
margaret sWe wanted to do the walk around check. The woman said she was busy and would check us in later and we were good to go. When we asked about documentation, she said if we did not trust her we could drop it off at another location.
Michael FEquipment was a little dated
Paul PVery friendly, helpful and accommodating! Will definitely return!
Judith Hnada.........alls good!!
john lGreat customer support will recommend this u haul company to anyone
ALICIAM BO’Neill was great and so was the U haul on Sound Ave in Riverhead who helped me find the truck to rent. Joe from the uhaul on Sound Ave actually gave customer service, cared and is a huge asset to your brand. However my experience before Joe was HORRIFIC. The day before I was to pick up my rental in NJ someone called to tell me I had to drive another 178 miles to Pennsylvania to pick up my truck. No apologies, no help, No carting, it’s my fault cause I agreed to this on the internet! I explained I was driving 120 miles to my pick up place and can not add 360 miles to my trip!!! She said no trucks were available in NY or NJ. Obviously we know that is not true! We did not cancel because I had to have a truck. That evening I called the number twice before 7 and listened to a recording that someone would pick up. No one did. I called in the morning and same thing happened. They never even sent me the address of where I was supposed to pick up my truck. Finally I gave up and sure enough a nice man from where I was supposed to pick up the truck in PA called at 12:30 to find out where I was!!!!! So disappointing and I wasted hours of my time on this awful customer service. Really upsetting. Sure I will be using both Riverhead U haul locations because they are great but my opinion of the company, U haul is very poor. Not expecting a response but it would be nice. You have all the information on your end, do some research and you will see that this is exactly what occurred. Invest in customer service not this. Care about your customers and dealers because that produces lasting loyalty and brand appreciation.
Ken SCab of unit seats , floor were dirty . The seats really should have been clean.
Kevin FThe Representative at the dealer, Barbara in Jamesport NY was great, and took very good care of me. She made the process very simple and easy. I would definitely come back.
matt mEasy check in and drop off.
Victor FEasy access, quick service Very happy Good truck
michael MService was fine. Barbara, who set all up, was, nice,efficient, smart and pretty. I would use O’Neill again., Jack McFeely
Jack MPickup was a hassle.
jholee fPrice per mile was higher than expected. But the quality of the vehicle made up for it
Patricia HRepresentative on location was efficient, friendly, and helpful.
Matthew BThe last few uhauls I have rented, not just here but in other locations ,have installation or debris on the seats. I always have to sweep and leaf blow out the U-Haul before I return so not to have the same experience for the next person.
Jonathon RFriendly folks here! The trailer was clean and worked great! Easy pick up and return.
robert s