Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Equipment was well maintained in appearance but the engine needed some work. The engine had a bad turn over which made the trip a little unsettling given it almost didn't start a few times. Other than that 10/10
canice guice
Rating:
5.0
Customer did not leave a comment.
Kim Reid
Rating:
5.0
Customer did not leave a comment.
Joe Bicicchi
Rating:
3.0
Customer did not leave a comment.
William Burkhart
Rating:
5.0
The passenger side cargo door (passive door) was taped up and didn’t not work. Made loading a bit difficult but we managed. Was not discovered until I need to use it at time of use. Please look at it before renting to next client or inform them of its non-use.
Rental location and retailer are great people.
DONALD ROBINETTE
Rating:
5.0
Customer did not leave a comment.
John Stroh
Rating:
5.0
Customer did not leave a comment.
Becky Moats
|
Overall Experience
Rating:
4.0
Truck had mud all along sides and on steps. Not exactly what I want to track into the house. The truck should have at least had all of the mud cleared off. Rest of truck was clean.
William Walls
Rating:
5.0
Customer did not leave a comment.
david Aguilar
Rating:
5.0
Customer did not leave a comment.
mary booher
Rating:
5.0
Customer did not leave a comment.
Pungki Hendrawan
Rating:
5.0
A++, Simple and Easy! Well done!!
Benjamin Gold
Rating:
4.0
Customer did not leave a comment.
BRIAN GUINN
Rating:
5.0
Customer did not leave a comment.
Stacia Christy
Rating:
5.0
Customer did not leave a comment.
Sarah Slade
Rating:
5.0
Customer did not leave a comment.
Carla Wilson
Rating:
5.0
Customer did not leave a comment.
desheng chen
Rating:
5.0
The drop off was extremely easy and efficient. Great experience
George A Vamvakias
Rating:
5.0
Customer did not leave a comment.
Greg Blanton
Rating:
5.0
Customer did not leave a comment.
Ricardo Sierra Vazquez
Rating:
4.0
Customer did not leave a comment.
Roger Ritchie
Rating:
5.0
Served my needs. Friendly people.
Mark Davis
Rating:
5.0
Customer did not leave a comment.
Greg Blanton
Rating:
3.0
App errored out on me so I was unable to upload return photos. Since it is now showing as a past order it isn't allowing me to take any.
Sherri Godsey
Rating:
3.0
Customer did not leave a comment.
Kevin Conley
Rating:
5.0
Was over charged
Josiah Pierpont
Rating:
5.0
Customer did not leave a comment.
carl johnson
Rating:
4.0
Only issue I had was that what I had reserved was not there when I arrived. I was provided an alternate and it was okay yet not ideal for my needs. Thank you.
Abby Halsmer
Rating:
4.0
Customer did not leave a comment.
Matthew Harrison
Rating:
3.0
There are a ton of problems with the UHaul app and website. It took me almost an hour to complete my pickup using TruckShare method and around 40 minutes to return the van. Both times it kept showing me errors again and again. It took a lot of time to get a hold of someone from support team on call. The experience was not at all seamless and comfortable. I spent more time in pickup and return process than I spent on actual furniture transfer for which I had rented the van. I will never recommend anyone to use TruckShare option.
Gurkirat Singh
Rating:
4.0
Customer did not leave a comment.
KORY RAY CHESSER
Rating:
5.0
Absolutely terrible on line experience. I hated it. Lucky for me the store owner happen to stop by his closed store and got my truck. Too many people on line at once that the system just would not work.
Trish Ward
Rating:
5.0
Customer did not leave a comment.
Shari Lentz
Rating:
5.0
Easy site to get into. Large area to back a trailer or large truck. Staff were very cheerful.
Andrew Orschell
Rating:
5.0
Customer did not leave a comment.
Tristan Kristensen
Rating:
4.0
Customer did not leave a comment.
Cami Clift
Rating:
5.0
Allow us to leave the keys in the vehicle && maybe just lock the door
Y'all should be able to pop the locks or have all the right side doors be the same lock
At least initially
April Fielder
Rating:
5.0
Customer did not leave a comment.
Jennifer Bates
Rating:
5.0
Customer service was great, no complaints at all!
Josh Hawley
Rating:
3.0
Customer did not leave a comment.
Michael Getha
Rating:
4.0
Customer did not leave a comment.
Elisabeth Jones
Rating:
5.0
Customer did not leave a comment.
Joseph Dettore
Rating:
5.0
Customer did not leave a comment.
Jamie Wampner
Rating:
4.0
Customer did not leave a comment.
Brenda Sadeghi
Rating:
5.0
Very quick and efficient pick up and return.
JOEL SAUER
Rating:
3.0
It was the worst experience ever to get my truck no internet not my fault towers were out so when they were back up I tried sending all the pics of everything they require and wouldn’t you know it because the weren’t sent at the exact time of my reservation I had to wait another hour for customer service to change the exact time. This was the worst so I finally get the keys I’m not even out of the parking lot and get a text message saying I had to return it within 6 hours. Now I’m pretty positive the charge for the rental is for 24 hrs nope not this one so needless to say I didn’t get all my things moved but I paid dearly for the rental I would not wish this experience on anyone this was the absolute WORST
cynde meyer
Rating:
5.0
Customer did not leave a comment.
Cynthia Kelly
Rating:
4.0
I swept our the rear of the truck. It had gravel and other stuff in it.
BERTHA OYLER
Rating:
5.0
Customer did not leave a comment.
Emily Stier
Rating:
4.0
Customer did not leave a comment.
David Smith
Rating:
1.0
Over charged me twice rentals were dirty still had clothes in them from previous renter. Unprofessional and hard to get ahold of company.
Tonia Taylor
Rating:
1.0
Customer did not leave a comment.
Tonia Taylor
Rating:
5.0
Thank you for providing this wonder service.
Roger Ozbun
Rating:
4.0
Cleaner vehicle
roger boyer
Rating:
4.0
The online pickup and return process could use improving. During the pickup I had to reenter information I had previously entered which made the pickup take longer. When I was in the middle of the rental return I got kicked off of the site and had to call customer service to verify that my return was complete. The customer service representative was very friendly and helpful.
Kim Silvers
Rating:
3.0
This was the second time U-haul gave me a location and the day of pick up, the location got moved. I had put an additional 40 unnecessary miles on my truck.
Barry Burke
Rating:
4.0
Online pickup was a bit lengthy and clumsy to complete.
Jason Hudson
Rating:
5.0
Staff was very professional and explained everything professionally. I would recommend this place to anyone. Great customer service
Sheila Swift
Rating:
5.0
Customer did not leave a comment.
COURTNEY CARR
Rating:
2.0
Customer did not leave a comment.
Christopher Morris
Rating:
4.0
Customer did not leave a comment.
Paul Nading
Rating:
3.0
Everything with the equipment was fine. I was frustrated to find out that I had to pay an additional $80+ for extra mileage. You changed my pickup location which was further away from my loading location and you recommended that I drop off the equipment at a location further away from my destination. I believe there should have been some price concessions made on your part since you asked me to change pickup and drop off locations.
DONALD SCHULTHEIS
Rating:
5.0
Nice to know I can rent a trailer cheap. My golf cart fit perfectly.
MICHAEL REBMAN
Rating:
5.0
Returned while closed mid-day. The “after hours” process on my phone was relatively easy.
Mark Batman
Rating:
5.0
N/A
Azura Salaam
Rating:
5.0
The truck’s brake alert came on with every push of the brake. I think it may have been low of brake fluid. Didn’t feel safe! The steering wheel also had way too much play in it! Mileage was very high at 174,000 miles
MICHELLE ESCHER
Rating:
3.0
Customer did not leave a comment.
kelly oldfield
Rating:
3.0
I did not have any issues returning the U Haul equipment to Ogle's Storage, but I did not select this location as my location to return the equipment.
Based off of my previous experience(s) with Ogles Storage I would NOT recommend anyone rent equipment from them.
Rob Driver
Rating:
5.0
Inform customer that trailer do not come with trailer brakes and wiring is not set up for new trucks
Curtis Burton
Rating:
5.0
Customer did not leave a comment.
brittany snowden
Rating:
4.0
Transmission in the truck seemed as it took longer then normal to shift into gears...
Tamie Ayers
Rating:
2.0
The truck was old and beat up the air conditioner did not work felt like the transmission was slipping
Randy Lucas
Rating:
5.0
Customer did not leave a comment.
Tracy Morrison
Rating:
5.0
Customer did not leave a comment.
Autumn Lee
Rating:
5.0
UHaul return online return procedures are horrendous. Absolutely terrible, cumbersome, not user friendly.
COURTNEY CARR
Rating:
5.0
Customer did not leave a comment.
Shannon Davidson
Rating:
5.0
Customer did not leave a comment.
Joshua Ogle
Rating:
5.0
Customer did not leave a comment.
chris Hoffman
Rating:
5.0
Customer did not leave a comment.
Rebecca Sanders
Rating:
4.0
Nice people to deal with. 👍
Allen Ford
Rating:
5.0
Super fast and easy
Joseph Ison
Rating:
3.0
Was closed
kevin burton
Rating:
5.0
Customer did not leave a comment.
David Riddle
Rating:
5.0
Customer did not leave a comment.
April Dougherty
Rating:
4.0
Customer did not leave a comment.
Darryl Bear
|
Overall Experience
Rating:
4.0
Had a few problems with book keeping, but they corrected and all is well
JAMES BEHMKE
Rating:
5.0
Customer did not leave a comment.
David Roberts
Rating:
5.0
Customer did not leave a comment.
JOSE GONZALEZ
Rating:
3.0
They close at noon! Not helpful
Shawn Rosser
Rating:
3.0
Truck #: EL1264D
Driver of the truck is a mechanic and noticed that the transmission was not shifting appropriately, too high of RPM before shifting.
Also the truck wanders badly, needing work on the steering damper or wheel alignment.
Maria Westbrook
Rating:
4.0
Customer did not leave a comment.
derek shelley
Rating:
2.0
Keep a list of customers and businesses that use u
JOSE GONZALEZ
Rating:
4.0
The uhaul that we had was very rusty. We had trouble getting the straps loose from the uhaul as well as tightening them. I had to take to to the actual uhaul place to have them help my car the car unhooked. Normally have no issues but this one was terrible. The employees were fantastic with helping me when I returned.
KESHIA LOWETH
Rating:
5.0
Very efficient check in and processing
james johnson
Rating:
4.0
Customer did not leave a comment.
CHRISTA BRANDT
Rating:
5.0
They are courteous and friendly. Will answer all of your questions. Very efficient.
Barbara Hand
Rating:
5.0
The easiest and most efficient drop-off (peviously) and pick-up of our trailer. Great customer service. Thanks!
William Browne
Rating:
4.0
Customer did not leave a comment.
Danita Gosman
Rating:
2.0
Did not supply utility dolly I ordered nor did they provide the regular dolly that's supposed to be on the truck.
Glenn Meredith
Rating:
2.0
There was no instructions for when i got there. Very Inconvenient.
Evan Eickhoff
Rating:
5.0
pick up & drop off the vehicle to customer place.
supraja Kollapalli
Rating:
4.0
Customer did not leave a comment.
Trenton Hall
Rating:
5.0
Customer did not leave a comment.
Jeremiah Ashwill
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher Thompson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joyce redmon
|
Overall Experience
Rating:
5.0
I arrived on Sunday, coming from Georgia. A staff member told me if I had any problems, call and he would come over. I had written code down wrong..called him, got it figured out but he came anyway just to be sure all was okay! Very pleased with their service and would definitely use again!
Deborah Nentrup
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karen Brown
|
Overall Experience
Rating:
5.0
For the older generation I found the door difficult to open due to binding and sticking.
Perhaps annual maintenance of lubricating and ensuring proper and smooth door operation.
Charles Campbell
|
Overall Experience
Rating:
5.0
A very good experience with these folks! Always helpful and friendly. Would recommend!
Kathryn Jorgensen
|
Overall Experience
Rating:
5.0
Everyone was very friendly and helpful.
Christine Ratuszny
|
Overall Experience
Rating:
5.0
Had our storage unit for 3 years while out of state. Our stuff was safe from weather related issues and secure from theft. Staff was courteous any time we called. Would rent from again and would recommend!
Don Mundy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JESSICA MARTIN
|
Overall Experience
Rating:
5.0
Really enjoyed all the support the staff gave.
Kipp Bottorff
|
Overall Experience
Rating:
5.0
Real nice guys i talked to helped me out.clean and easy to get in and out of the facility
Natasha Minton
|
Reservation
Rating:
5.0
I didn’t end up moving in to a unit here but everything seemed in place
Andrea Leonhard
|
Reservation
Rating:
3.0
Nice staff
Madeline Lincoln
|
Reservation
Rating:
5.0
Ogle rentals was great to work with. Worked with them personally instead of going thru uhaul.
Lesley Shell
|
Reservation
Rating:
5.0
Great facility, friendly staff, very accommodating
Tricia Roach
|
Reservation
Rating:
5.0
Everything was good
J Haedyn Scgalski
|
Reservation
Rating:
5.0
Ogle's is well maintained, online rental is easy, and there's a good selection of units. Definitely wouldn't mind storing my property there!
Cathy Ford
|
Reservation
Rating:
5.0
You where super. And Joshua was very helpful! I would recommend you to anyone that was needing storage. Thankyou again!!!
Jacqueline Buzzard
|
Overall Experience
Rating:
3.0
Polite staff. Good and fast.
Privacy Request
|
First Impressions
Rating:
1.0
Office is only open from 3-5 pm. This small detail was not mentioned over the phone nor anywhere on the website for this facility.