100% best customer service from "Brian". Thank you Brian.
Lori J
Customer Reviews for Ole Cedar Mill Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service - friendly and efficient. I use this location whenever I need a pickup truck.
Douglas WAwesome crew there! They know there stuff 👍👍
marty hFriendly and quick service, thanks!
willard wVery good customer service!
Jimmy SThe gentleman operating this location couldn’t have been more professional and helpful.
Donnie EGreat service. Very convenient. Sure beats owning another vehicle for occasional use.
Douglas WExcellent truck rental today. Everyone involved in this transaction was professional, helpful and just made it work smoothly.
steve cEveryone that helped me was great. I don’t think there is much that could have changed my experience. Quick and speedy both on pick up and drop off.
Zach SFriendly, efficient, and professional staff. One of the best rental experiences I've ever had at a U Haul. Had me on my way in no time at all, and check in was a breeze. You can't go wrong renting here.
Mark WGreat service - Very friendly staff.
Tom PI have no suggestion on how to improve the service, as the people were very nice, knowledgeable, and helpful. Thank you Ole Cedar Mill Staff.
Dorothy BKay makes everything so easy. Great doing business with her. Thank you. Iya & Norman Brown
NORMAN BThis trailer needs a major overhaul. It was rusty which made the lock hard to use. The door was loud, got stuck, and was generally not well oiled or maintained. The exterior paint was cracked and ugly. The interior side bumpers were falling off. The door pull strap was greasy and filthy.
Stuart DProfessional and friendly service 👌 thanks
willard wI wanted some kind of written document that said the trailer was checked in and in good condition. This would be for my protection, in case something happened to the trailer after I returned it. However, this was not available (in person). All I was given was a receipt that it was turned in. This isn't a big deal, it's just not how I have done business with Uhaul, in the past. The people were all very friendly and knew their job.
Dorothy BFriendly and efficient staff; good quality late model truck.
Gene GBoth days the staff were friendly and informative. Easy and quick checkin and checkout.
John MUse this facility several times. They are great
JEREMY LCheck the tire strap length, didn't fit my tires even though they were within the specified range
Jacob ABrian, you're truly an angel. Thank you for always supporting me through stressful times and going out of your way to make it easier. That's why I keep coming back to this location. Give that man a bonus!
DANA Cgreat service!!
brett kVery friendly and helpful!
Mark WStaff is great!
Keith SNavy supply a couple bottles of water just because.
LARRY WNothing. They were friendly and easy to work with.
Stewart HBrian was very courteous, helpful, fast and pleasant to work with. Both on pickup and drop. Will definitely be renting trailers from here again.
Thaddeus HEasy return. All went smooth.
Nir AEverything is great
Ken VFantastic customer service in all interactions. Thank you!!
Michael BNothing, Brian was helpful and exceeded my needs. It was an easy and hassle free experience. Great place!
Theresa ABrian and Cassie, at Ole Cedar Mill Mini Storage, rented my assistant and I each a 6'x12' utility trailer which we used to move the entire contents of a nearby storage unit. We moved the contents to a family member living out of state in north Idaho. Both trailers performed flawlessly for the entire 750+ mile roundtrip.
Nick BImprove the U-Haul app. Constantly crashing and slow.
Steven PGreat experince thank you!
shaun mNothing. They were courteous, helpful and even humorous. 5 star xperience!
DAVID WVery pleased with the truck we rented and the customer service was excellent! Thank you, Stephanie
Brian MGreat staff, easy check in and check out. Perfect experience!
Brian FI ended up having to drive for almost an hour to drop off the truck without being reimbursed for gas and still getting charged for some miles on top! I want at least a refund for the extra miles charge since my original planned drop-off location was fine and I want extra gas at least reimbursed for at least a half.
Anton LNot much...coffee?
Scott NNothing, everything was great.
Donald REasy to rent and a good value.
Kevin GDoes this location have any idea what the words "Customer Service" mean? I had a problem with my bill and was charged for an extra day, as well as charged for Safe Move Plus erroneously, resulting in overcharges of $214. The Uhaul representative was defensive and argumentative from the beginning, not interested in solving my problem at all, and ultimately dismissed me and my concerns by saying they couldn't do anything about it and I had to call the 1-800 number. If you are physically unable to adjust the charges, then just say so and don't waste my time arguing about how your employees always check in rentals the millisecond they show up and a full extra day of rental was my fault because I missed the "scheduled return time" by a few minutes (literally).
JACOB ANothing comes to mind. Everything was great! Reign was so accommodating and helpful. He came out right away and helped us with the return of our car trailer!
Tina CGreat service people!!! Definitely coming back here again! Thank You! :-)
Michele OThe man that helped us at pick up and drop off was really helpful and patient! Awesome customer service, thank you!!!
Malissa MGreat staff, very friendly and helpful.
dean bThis location was recommended to me by a friend. I was very happy with the service and will happily return. I'm glad they're in our community.
Scott Hthere was an issue with the trailer lighting, the right tail light/turn signal was not working properly. the right rear tire of the trailer had a slow leak and required me to fill it up with air twice during the rental and the inside of the trailer floor was filthy with a white powdery dirt/substance....all of these items were not noticeable upon the initial inspection.
Darhl Ethe guy whelped was spot on he did not waste my time!!!
TERRY DSuper friendly and helpful couple who runs the place, went the extra mile for me. Would recommend to a friend. 10/10
Joel JNothing
Keith SBrian, was extremely helpful when I called him regarding turning in the trailer after hours. This experience was painless and easy, very refreshing during these times.
TOM WThe people that work at this location are great - friendly, helpful and very efficient.
Dean BI have rented from several uhaul locations and this was by far the cleanest and most efficient store I have ever worked with. I would definitely recommend renting from this store if you are in the Snoqualmie area
Pedro YBrian was a great help and provided superior customer service.
Chris MI declined safe move coverage but got charged.
Steve PExcellent experience! Customer service was amazing!! Thank you so much! The Blairs
Melisa BGreat experience. Contact at pick-up location was very helpful and friendly.
Richard K