I strongly recommend this location,
Diorcy O.
Customer Reviews for One Dollar Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
Paul S.The guy at the $1 Depot UHaul was unprofessional, rude, irrational and racist... I called up to this location on Dec 31, around 10am, asking to extend my time with the truck I was renting. At first the guy told me he has to run my card to see if I qualify which sounded sketch from the get, while I'm telling him no don't run my card, he runs it and I ask him to cancel it right away because now I'm dropping the truck off and don't want to continue doing business at this point. I show up at 12 to drop the truck off, I go into the store and I tell him “I'm dropping the truck off, and you charged me for the extra day and I need a refund please†he then replied “the drop off box is outside and you can also talk to the U-haul guy outside†(a guy was cleaning the trucks) I tell him “How is it you can take money out of my account but refund it? That doesn't sound right†He then became irate, starting yelling and cursing at me, flailing his arms around and then called me a racist slur! Very poor customer service, very unprofessional, is this what UHaul stand for? Worst experience I ever had with UHaul, I don't think I could ever return with this experience.
Jharae C.The app is bugy and was the only issue with my rental experience. Location was great.
Scott B.Good job
Petion D.The communication needs to be seamless at the location
Jonathan B.Very good service
esperanza M.This location was absolutely fantastic. I had my original reservation at the Altamonte location and after being rudely turned away from there because they couldn't honor my reservation I was sent to this location. The reservation wasn't properly transferred but this location was able to make it work as quickly as possible. The man at the store was not only able to fix the reservation but also give me all of the information needed to get on the road. He was very informative and friendly.
Charlene V.Sales representative was fantastic. Great service and excellent equipment.
Dwayne G.EXCELLENT EXPERIENCE!!
JOHN K.very good attention
esperanza M.Have more knowledge when helping the customer and to be more polite helpful.
Anita J.Una horrible experiencia , no recomendarÃa a mas nadie rentar un uhual , mientras pueda evitar rentar uno lo haré , esta locación es una total porquerÃa , personas hostiles
JOSE R.Overall experience was positive. I would recommend this location for U-Haul rentals.
David D.The truck was filthy - debris in the back area, dashboard had a thick layer of dust (hasn't been wiped down from months and months), interior light stayed on while driving, driver's door was challenging to fully close, had trouble getting key to turn - worked after wrestling with position of steering wheel. Associate inside of store told me on Saturday to return it in a few days - mind you I had reserved it for seven days online.
Steven W.Everything very good
esperanza M.Very nice and accommodating in a short time. Truck was clean and process was smooth picking up and dropping off. If I need to rent a truck again, I'd gladly use this location!
Josh P.The guy who helped me at the location was very nice and quick . Thank you for your help
Elizabeth B.THE CHARGE TO MUCH
esperanza M.No problem, fast return, and close out.
MICHAEL F.Very friendly service, easy to pre register online for quick check in/return!
Jennifer J.Even received a call early that the truck was on site and could come anytime to pick up.Pick was easy, text with instructions to check truck was awesome. I was able to back the truck up toward the front door and the ramp to the front door. AWESOME loading and unloading. Drop off was even easier with email receipt. Thank You!!!!
Timothy J.Exelente atención y muy buen servicio.
carlos P.This facility is amazing. Frank is amazing. We originally rented from U-HAUL MOVING & STORAGE OF ALTAMONTE SPRINGS located at 598 W HWY 436, ALTAMONTE SPRINGS FL. They failed to call to tell me they scheduled for my truck to be picked up at one dollar depot. Frank, the manager of one dollar depot pulled a rabbit out and helped me out. This isn't the first problem I had with uhaul moving and storage of ALTAMONTE, but it will be the last. My business does plot with Uhaul. The only reason I'm not pulling everything and going to another company is because of Frank and one dollar. ALTAMONTE springs blames everyone but their own incompetence. I had movers waiting which personally cost me a couple hundred dollars not to mention my time.
Tom L.I've used uhaul for the past few years. This was by far my worst experience. The clerk told me he was leaving at 5:30pm and wasn't going to stick around to see where my money went after paying for the uhaul. I called customer service after holding for a few minutes I was place on an additional hold. Not to mention how many different people I was transfered to and still not get the help I needed. Then I was told I could drop it off at any location which wasn't true. I would recommend the location I used to anyone.
Natoria G.We were treated horribly they refuse to check us in at the counter as we had reserved for counter pick up when we asked for a receipt we were told u-Haul receipts are not his responsibility ! Cussed us out & told us to get the fuck out of his store!
Kathy F.Although service was friendly he kept trying to get me to buy stuff in his store and held me up so I lost time using the truck. Cab in truck could have been cleaned out. However the cargo and exterior were in good shape.
Jamie W.There is a problem with the tyranny the check engine light is on there's no ramp on the truck I wish they would have told me before I rented this truck
Lazaro V.They charge me for equipment that I did not requested
Myron S.I have been renting from this location for quite some time and they are very courteous and professional.
st. C.I was charged twice for renting this U-Haul and the price was way over what I was quoted. I was told $29.99/ day and .88/mile. I went from Orlando, FL - Cocoa, FL and to the gas station. I expected to be charged around $150-$160. Instead I was charged almost $200. When I called to get an explanation U-Haul hd no record of the rental at all. I would not recommend this particular rental location to anyone. It was $1 Dollar Depot on 434, Orlando, FL
marlene G.You have to start by customer service first. They lie and they don't know anything
JUNIOR S.Great service. Really came through for me in a tight spot.
Andrew T.The truck smelled like someone peed in it or a homeless person had been living in it
Ndyanao N.Everything was good
William F.I have been using this location for several years, there is a reason for my continuation great customer treatment and service.
st. clair B.The owner at this location absolutely was uncaring and unwilling to help in anyway. He kept saying it is not his problem when I voiced concerns. Was overcharged and he would not help in anyway.
dominick A.The gentleman at this location was very nice and helpful. However, I originally made my reservation with a lady at 4252 N Orange Blossom Trail, Orlando was extremely uncaring and cavalier. She was well aware that I was flying in to Orlando, renting a car to get to her location and securing a hotel room in addition to needing to move my daughter within 3 to 4 hours. I expressed to her how important it was that I definitely had a truck. She promised me a vehicle but when I arrived it was not there. She basically said this can happen and stated that I had an attitude because I was upset. She put her expressionless face back to her computer without any concern that I spent an incredible amount of time and money to get to Orlando to move my daughter. And she offered no help or alternatives to my situation. Fortunately, her coworker located another vehicle for me even though I lost an hour of time to assist my daughter. I cannot remember that last time I dealt with an employee at any business with such a horrible attitude. I still get upset when I think about it. BTW, I am a dentist in Tampa who has 2 offices and if I ever had an employee treat one of my patients the way this lady treated me, her employment would be terminated immediately. I would be more than happy to expand and verify the details of this disturbing experience if necessary.
Randy D.The dealer was the rudest I have ever experienced and he made me late to my movers because of how slow he was.
Angel B.There isn't anything to prove everything was just fine
bernadette H.Take better care of your customers!!
David L.Frank was very helpful and friendly
Jorge P.Always good
Matthew P.Alway good service
MATTHEW P.When I reserved the Uhaul, I did so for 8am. When I arrived to the location, it wasn't open until 9am and the owner was outwardly frustrated with me for showing up early. I never saw anywhere about the location not opening until 9am, why would I even be allowed to book outside of their operating hours? The only time I was notified was when I hit “ready to pick up truck†after I was already at the location. Curt rating especially when you're moving. All in all, the truck was clean and everything worked out! Uhaul is the best for moving!
Colette S.Friendly people need to replace the one that works there
Pamela M.I had a great first time experience
Erick G.WAY WAY TOO EXPENSIVE PER MILE RATE!!!!!!!!!!!!!
Paul T.Alway clean and well maintained. Professional service.
Matthew P.The owner at the store was VERY RUDE, told us to go outside and complete the application in our car. We almost got bit by a huge pit bull dog at the drop box. He also informed us not to use this location if we didn't follow his rules. He also told me that I was checking in too early at 9:07 a.m. When my pickup time was 9:00 a.m. Overall just Bad customer service there 😞
Henry J.I can't think of anything extra he could have done to improve my rental. Everything went very smoothly!
Jim H.That's the excellent service
Cindy L.