Customer Reviews for One Stop Shop #2
(U-Haul Neighborhood Dealer)

Rating:

2.0

Make sure equipment is in working order.

Rating:

2.0

When I got there I was assigned a trailer but it wasn’t there. No big deal they got me another one. The trailer I ended up with still had trash inside, messed up fender and had a short in the wiring that was causing fuses to blow on my truck. I found that the left rear brake light one of the wires had a cut and was grounding out. Had to fix that issue on the side of the highway so I could have trailer lights. I returned the trailer the same night after they closed. Next day I called a few times to let them know it was returned and no one would answer the phone.

Rating:

3.0

50 extra dollars for 18 miles of gas. Highway robbery.

Rating:

5.0

Thank you for your help

Rating:

4.0

Give more miles. Have to drive out of the way to pick up then drop off. Should be a buffer of some sort. Getting charged extra isn't fair

Rating:

3.0

Service engine light was on the tires were bald. Customer service was excellent.

Rating:

3.0

Truck was very loud driving down the road.

Rating:

5.0

Very nice and the equipment was very maintained

Rating:

2.0

Fairly difficult to communicate with UHaul service representative/convenience store clerk. Vaping in side store and in front of me. UHaul service disrupted by lone clerk trying to process my rental while handling the morning flow of store customers. I felt like I was being pushed out rather than making sure trailer and customer were both prepared for a safe travel.

Rating:

1.0

I cleaned out the truck and filled it up there, turned In the key on Monday the 30th of October. They acted like I was bothering them and never gave me a receipt or let me know it was OK. Then on Thursday the 2nd of November I received an email that I was billed for an extra day of use. They are very unprofessional and I feel like I'm trying to be ripped off.

Rating:

5.0

Easy smooth transaction with a clean ready to go uhaul truck. The check in clerk was knowledgeable and courteous.

Rating:

3.0

The truck was dirty but the people was nice and helpful

Rating:

3.0

I returned the trailer a day early. Cashier couldn't find my record in the Uhaul system, so he wrote down the contract and equipment info for later checkout. I unhitched the trailer myself.

Rating:

3.0

Stop charging for gas illegally when gas was left in the truck per instructions

Rating:

5.0

Excellent

Rating:

1.0

Unit not properly checked in which resulted in me being overcharged $75. Spoke to Uhaul representative and provided them with a time/date stamped photo with no results.

Rating:

5.0

This was the fastest and friendliest U-Haul experience I’ve ever encountered. Both the checkout and checkin were seamless and very fast. I hope I never have to move again but if I do I will definitely use this location!.

Rating:

1.0

I was way overcharged for my short trip. I literally had a 10 foot truck for about 2 hours or so and Traveled about 55 miles. I was charged for over 72 miles. The whole experience has been poor though. I will NOT use U-HAUL anytime in the foreseeable future.

Rating:

5.0

Primary drop off location was closed with locked gate. Customer service quickly found an alt location that was not out of the way

Rating:

1.0

When I arrived to pick this truck up, I was initially told that the truck wasnt available, then after the attendant was informed that the keys to the truck were stored under the drivers seat, I was able to pick the truck up. The interior was dirty and had trash in it, the floors were covered in a sticky wet substance like a drink had been spilled, and the process to discover this took nearly 40 minutes. I will never pick up from this location again.

Rating:

3.0

You should definitely have a dolly with the truck and make it easier to return instead of all the pictures you have to take

Rating:

2.0

Parkijng lot very congested. Also didn't like self checkin. If self checkin should have been able to use Union Hall instead of Rocky Mount. Out of the way and hard to use app with terrible cell service

Rating:

5.0

Nothing that I can think of. Excellent service

Rating:

2.0

This place try’s to rip you off I used a car trailer for 1 night took it back the next day, 8 days later I see they tried to charge me for 8 days! They do a half a** job an rip someone off

Rating:

2.0

Be honest and upfront with cost. Also don't tell me it's ok to pick up the uhaul an hour early and charge for an entire day like I cost you extra money. Don't assume I want insurance, and If it's required, you not only should say it, it's unacceptable you didn't. Pure 100% theft the back hadn't been swept, had debris in it still and no blankets. Also only had a half tank of fuel when I picked it up so I left it the way I found it. Hope you didn't steal that charge too. I'd carry my belongings by hand for miles before handing you anything else. Was told $80. Local move. $307 charge

Rating:

4.0

Nothing at this time

Rating:

3.0

Shade area of that town

Rating:

1.0

Was promised $62.95 rental online and also via a phone call from a uhaul representative. Drove over an hour to get to this location, and when I got there they charged me over $180 with no explanation or warning!

Rating:

1.0

Truck was dirty

Rating:

2.0

Not the locations fault at all. But uhaul made me drive 20+ miles to pick up the truck. On the phone they assured me they would have all the equipment that I reserved. When I arrived they said they had no furniture dolly utility dolly’s or furniture pads. She eventually found a utility dolly. This was a uhaul fault and not the location but needs to be brought to attention.

Rating:

2.0

Parked the truck on side of a cliff very difficult to get it out.

Rating:

5.0

Extremely helpful and great positive attitude.

Rating:

5.0

right now, i can’t think of how you could improve. The experience was great , as i previously noted

Rating:

1.0

Both times I rented from this location they never answered their phone, the system was down and they "COULD NOT HELP ME". I called customer service myself as they shrugged their shoulders. I was suppose to recieve a 60 dollar refund for next day extension that was canceled early with truck return. Instead I received a 27.00 refund for mileage not used. They informed me I would not receive it from then even though customer service said they should release all money due after return of vehicle. I will be call8ng the better business bureau if i do not receive it. On both companies. They shrugged their shoulders again on the next rental date and I had to send picks of my drivers license to some guys cell phone in order to meet my movers in tike. If I do not receive my refund and mileage due I will be sure everyone knows not to rent from this company and location. The last location was a rip off (tiger rents) too. I WAS HAPPY TO KNOW HANDS HAD CHANGED. Very upset about ALL OF these nightmare experiences!!

Rating:

1.0

The truck was on empty when we picked it up. We put $30 of gas in it and decided to tell them in the Uhaul store that it was empty and they said to fill it up. So we did. We spent $109.02 on gas for the truck and only drove it 62 miles. I have called the store twice and left a message to get a refund, but no one has called me back. We spoke to the woman who rented us the Uhaul in person but she said we had to talk to the store owner and to call back after 3. We did that and have left 2 messages with no call back.

Rating:

1.0

Not have the customer do the attendants job for them. Took way to long to get my truck had a 6am pickup almost 645 before I got the truck after talking to uhaul myself to walk through the process

Rating:

5.0

This location is the incorrect location for drop off. ONaysha from customer service chose this location after me telling her multiple times where I wanted to drop the truck off to. I was charge 400 dollars for dropping off the truck at the location that I specifically told her I was going to and even have text message records stating where my drop off location was.

Rating:

3.0

The rental clearly stated 19.95 i was charged that twice and a cleaning fee I filled the truck up when returned it. I only had the truck for 4 hours and was charged $95.00 . I do not like being scammed if that's the price $95.00 dollars I'm good with that I can make my decision and know it what is expected. but then you advertised 19.95 for a rental and it comes back 95.00 I feel like I have been taken advantage of. SCAM SCAM

Rating:

5.0

Staff there in Rocky Mount, VA were decent and helpful and parked the bears for me!

Rating:

1.0

I told u haul I would be at store at 6:30 to pick up car trailer and I paid in advance with credit card and when I got to the store employee told me she had no records,I showed my text message to her to show proof of my rental and I had to go through a bunch of stuff until 8am before I got the trailer and after I returned the trailer back to store I kept getting phone calls from U haul for 4 days saying I didn't return trailer, stressed me out to to limit

Rating:

3.0

The store owner was rude as hell! I had reserved a 15 footer which was supposed to be guaranteed,only to get a 10 footer and an attitude!This will probably be my last time renting from U-haul if I have to deal with people who don't have people skills!

Rating:

1.0

Unorganized Truck had 1/8th of a tank

Rating:

1.0

Frist, These people can not speak English or enough to understand the customer. 2nd I came in 3 hours before pickup time to make sure they had everything and that the truck would be ready. They guaranteed me that everything was ready. When I get there to check in, they had me do all my paperwork on my phone, when I finished he goes to get my packing blankets and he was out. So the trip there before was just a lie that everything was ready. When I asked why he told me that he had everything, he would just look at me and say "Me, can't help Sorry ". I asked for my copies of the contract he would only say "done ,no need for paperwork, will email". I asked him to come out, do a walk around and document the damage on the truck and he would not do that with me. When I asked him about why the check engine light was on, he said "only needs oil changed". This guy would not get off his phone to help me or to try to even make things right by finding me blankets at a other location. I had to stop by harbor fright to buy moving blankets. I have rented many times in my life from Uhaul and This is far the worst experience that I have ever had, I am so surprised that Uhaul would let such a place be a rental location. If you need photos I have plenty

Rating:

3.0

The guy who checked me out was nice but the trailer was full of nails and debris. Running lights did not work.

Rating:

1.0

I got over charged. I rented a trailer for 24 hours. Returned it early. Got charged for 3 days. I went to store at doe run road in rocky mount Virginia, and the lady was very rude and had zero interest in resolving my overcharge. I did manage to get a contact number and the lady i spoke to on the phone seemed helpful. I am sill waiting to see the results whether they are gonna return the $108 that i was overcharged back into my bank account. I have rented numerous uhauls over the years, this is the first time I've had a problem. It will be the last time I use uhaul if my overcharge is not returned.

Rating:

3.0

Need to make sure all lights are in working order. Let driver know that if hook up blows a fuse ( any of the lights), all they have to do is put next higher gauge fuse in.

Rating:

2.0

I was overcharged at time of receiving trailer and money has never been credited. I was told it would be done immediately. I feel it was a scam. I received no help taking trailer off vehicle when bringing it back. I will not rent from this location again. Never had this kind of trouble with uhaul anywhere.

Rating:

4.0

Tell them to answer their phone..I tried calling for a day and had to ride to the location to make sure they were there and have the trailer I wanted as the last time it wasn’t even though it said online they did

Rating:

1.0

The rear door was broken and I was very disappointed and displeased with the services also the truck I reserved wasn’t there when I got there

Rating:

5.0

No improvements necessary. Very helpful, friendly, and punctual.

Rating:

2.0

Yes, the trailer I needed was there, but I had to drive 120 miles round trip to pick up the trailer --- and then, hook it up myself, without assistance! All of this because the Christiansburg U-Haul facility is closed on Sunday. If I had only known! Despite reserving the trailer months in advance without any indication that it would be impossible for me to pick up a trailer on Sunday, I was not informed about the complicaiton until the evening before the sheduled pickup. This is a systemic problem in U-Haul management and not really the fault of One Stop Shop #2. The lession to be learned? Call the facility way ahead of time to make sure that someone will be at the location that you are expecting to pick up the trailer. Otherwise, you may spend most of your moving day getting the trailer and making an extra stop at the gas station.

Rating:

3.0

Poor customer service. Extremely dirty and we did not know it but the cables for the back lift door were broken. Very heavy to get up and down. Turned it in a day ago and still have t received my end invoice I’d be happy to discuss the rental with someone e Pat

Rating:

2.0

no english,i never signed anything at all. not even told what fuel the truck burned wasn't told where the key drop box was.

Rating:

5.0

Return/drop off location was great. Busy store but cashier took time out to professionally handle my return. Appreciated the quick process.

Rating:

1.0

Be told the truth about what time the location opens and ensure that I’ll be available to pick up my rental on time instead of 1.5 hours later. Provide compensation for inconveniences. 0/10 experience.

Rating:

3.0

This was not our requested p/u location. Uhaul moved us to this location the day before p/u. Reservation was made well in advance(3/8) and feel Uhaul should have been able to accommodate our initial p/u location. NOT THIS LOCATION'S ISSUE! Service here was good, easy!

Rating:

5.0

I would have like to have had some sort of confirmation of my truck rental return from the attendant at this location. I received a receipt after I called on Monday morning.