Customer Reviews for Orono Old Town Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Orono Old Town Self Storage
Great service here!!! Thank you.
Great location and excellent service. Jessica, the person who works there was very friendly and helpful.
The inside of the truck that I rented this morning smelled like vomit and dirt. I was very surprised about that. I have used equipment at the Stillwater facility and it was very clean and smelled new. It ran fine and very friendly people, I am very pleased with how they accommodated me at such short notice. I have a storage unit at the Orono facility(Park S.) I am very happy with. Cleaner vehicle would have made the little trip nicer. Thank you.
Very clean and people working at facility are very helpful
1. Limited business hours, which made it difficult. Old Town has better hours.
2. Had to get them to accommodate me in order to have the auto transport/truck system hooked up by them, the professionals, instead of me reading their printout and attempting to do it myself, which they would have preferred. Really?? Kinda important that the hook up is done by someone who knows what they're doing.
3. The straps that go over the wheels came off as I travelled. Completely off. My tires were on top of them. No safety chain to hold the car to the rig. My car could have fallen off the flatbed, and it's a miracle it didn't. The 800 number never answers, so I called a relative to send an email (evidently their preferred method of communication) and got a response that way. The patronizing woman who "helped" me couldn't find the rest area I was at because I didn't have a mobile device with GPS so she could find me. I was denied road service for help getting the straps on & secured because I admitted to not inspecting the straps every 100 miles. BE SURE TO INSPECT WHEEL STRAPS EVERY TIME YOU STOP, or know enough to lie about it. Or you will be trying to find a trucker (in the rain, at night, at a remote rest area) to help you out. No one has ever told this detail to me, and I've rented this kind of set-up a few times in the past. My neighbor, who was with me, verified that the guy at the Uhaul in Orono never told me to inspect the straps. They kept coming loose, needing ratcheting every time I got gas. A gas station attendant who owns horses taught me how to ratchet the straps tight. God bless her.
It may be more inconvenient, but I will be renting from Penske in the future. People would have been killed if my Subaru hadn't somehow, miraculously, stayed on the flatbed on the pot-holed interstates I travelled.
4. Don't count on Uhaul.
would have been good to know that the storage units have no lighting
Everything was excellent except the $6.95 charge. I was not notified of the charge and it came across as a scam or identity theft. I will avoid your services in the future.
The service of the office staff was very helpful and friendly. I trust that my belongings will be safe in their facilities. Safe and convenient location.
Theyoung lady at the desk was polite, professional, and processed everyone very efficiently.
Staff had nice attitude, property was clean.
We had to postpone the move until next week!
Dropped off truck on a Sunday after hours. Process was online and easy.
have another customer rep available in case one becomes busy
The truck practically had no drive the transmission was SO bad. The truck spent most of the "u hauling" actually struggling in first or second gear instead. Aside from the crappy vehicle, both staff members weren't exactly "up to par" the first one had maybe NO clue what she was doing and had to call around took us um TWO HOURS to rent a truck that wasn't in convenient at all and then we were promised not to be charged an extra day bc thanksgiving week Friday uhaul wasn't open well gee that's not really OUR fault now is it? No I'd say not so the girl swears up and down we can bring the truck back Saturday morning and then the not so pleasant employee on Saturday morning tried to charge us an extra day anyway being like "oh well I have to charge you..." Ok and calling us at 8:18 when the truck wasn't due back until "between nine and ten" which is what employee of the month number one initially told us she said "Saturday morning between nine and ten should be fine" then Saturday morning sunshine calls up at eight eighteen being snotty as hell "it's due back at nine I hope you're coming" um yes I'm coming I don't want this about to break down piece of crap... Over all bad and rotten attitude from one employee and total incompetence from the other AND a shitty gas guzzling tinder box of a truck. Not a favorable experience.
Easy to reserve, and great customer service!
It is nice for renting a truck from U-HAUL.
very clean,easy access,perfect for university of maine students as it is two minutes from the campus
very clean,easy access,perfect for university of maine students to use over the summer.we have used it two years in a row and will go back
I was so pleased with the friendliness of staff. There were dollies to help move boxes. Although, a big flat bed type like Cosco and BJ`s have would have been sweet! Well worth the rent!
The staff was helpful and efficient and the storage unit was more than enough space.
Would like longer access hours
Very handy pickup/drop off place for me as I work at UMO. The lady who worked the desk was very friendly and helpful. The cargo van I rented was clean and in great shape.
The size truck I reserved several weeks ahead was not available and was given the next smaller truck with a discount on mileage. Luckily I only needed to make one trip with the smaller truck. My card was charged twice--for the reservation and then the actual rental. When I called the worker was polite and offered to refund me if it was still there in a few days; it was Monday and I had rented the truck for the weekend. Extremely friendly service overall.
She was awesome and helped a lot. She was one of the nicest people I have had the pleasure of working with. She made things easy and no hassle at all.
Cross properties in orono, ME was great. The truck was clean and the service was excellent. I would rent from them again
excellent friendly service.facility is clean ,no dampness.room access is easy,facility is next to u of maine so its great for student stuff during the summer.would definetly recommend it.
I honestly like this place. This is my second tone using the storage for the summer and it`s a reasonable price.
hours are short unable to check in as reserved. Access to storage not available nights or weekends. Charge for storage up front. price was more than reserved. will not use uhaul for storage again.
Maybe have a few more vehicles available
Excellent customer service. Very accomdating.
Poor communication. Poor accommodation.
These folks were amazing and genuinely wanted to help. I was very please with the service I received.
My understanding is that there is supposed to be a joint inspection by the owner and the renter. We did not do that. I would have been more comfortable if we had.
My overall experience was excellent.
The staff at this location was difficult. We placed the request in July for this vehicle. We asked for a 17' received a 14'. Set up request for August 29 - Sept 3, was called and told to have it back on August 31 by 8a. When we gave them a copy of our original agreement they told us that there were too many requests and they couldn't let us keep the vehicle. They called later and I was told "well I hope you realize I had to make a customer very unhappy because of your needs." We were then told we had to take the truck back to Bangor we were not able to bring it back to this location. Over all this was a very poor experience and I will not use the services again.
Facility was not well versed in handling U-Box moves. Communication at pick-up and drop-off was sparse. Necessary form was not collected which resulted in delayed delivery of goods.
Woman who spoke with me on the phone after I returned the truck was rude.
Irene was very conscientious and very helpful.
Nice truck and reasonable price! Thank you, Amy Grant
This location has the best office staff I've ever seen. Can't thank them enough for all thier help.
Overall convenient, however hidden eMove charge of $6.95 sours the experience.
Staff at this location was very accommodating! My trucks "service engine light" was on though.
we opted not to use facility since we could not access when it was closed and it was not opened on the weekends.
excellent service from the lady at the facility but uhaul needs to get their act together as the facility had no record of my reservation done on line from uhaul
Very good and helpful service. Got just west I wanted!
The ladies at the office were very helpful and everything went smoothly
Better training from U-Haul down to these store levels would be great. Also, provide adequate equipment to these store level. U-Haul corporate is really failing these smaller rental locations...
Great service. Efficient. Friendly.
They staff there are great. Excellent service.
They were great. We have rented from them several times and they go out of their way to help.
They were great to work with.
An employee called me to verify my storage locker promptly after I made the reservation! I only had a day`s notice to move out and they were very helpful with such short notice.
Take off that you rent a truck and have to have it back by 3pmit woks for 24 hrs.
the staff was excellent to work with in selecting a truck. the location is very good because it it easily accessible and plenty of parking.
The employees should be better informed (mandatory $15 insurance when i had waived it online?)
I went to pick up the truck 3 times before somebody was actually in the office.
I rented on line from the Chester location and was told I would have to go to Orono to pick up my truck. It was very inconvenient and when I asked if someone could bring a truck to the site in Chester, I was told no.
The rental staff was great- very pleasant and very helpful.
I would not recommend Uhaul to anyone at this point. When my daughter returns from college, we intend to buy our own trailer.
The young lady that helped me in Orono was new but she got the help she needed and quickly was able to accept the return and get me on my way.
Employee should not have to multitask so much. Has to answer calls about other things while making you wait.
When I went in to make a reservation for a truck, I was told all I had to do on the day of the reservation was to simply come in and pick up the truck. This, however, was not what happened. On the day I had to move my things from one apartment to another, I went to the UHaul Station in Orono, Maine only to find out that all of the information that I had given on the day I made the reservation (license, and credit card, estimated milage, etc.) had to be resubmitted. This makes me wonder what the entire point of the reservation was. What was more troubling was the fact that the woman who had taken the reservation not only gave me a false statement as to how I pick up my truck, she also gave me the excuse that she had assumed my father (who had been with me when the reservation was made) would be with me. I'm 23 years old, I already know well enough not to assume anything, especially with people who are complete strangers. I had to travel back and forth from home to get that information, that apparently is required twice, in order to finally get the truck to use it. Overall, this process of getting the truck was very unpleasant and I will not be giving any more of my money to this company. If there's anything to improve it is informing the customer, the very reason U-Haul makes money, what they need to have/do when a reservation is made before the day of pick-up.
The truck's spedometer didn't work at one point, so I pulled over and restarted it and it worked after that but maybe it's something to look into.
More sizes to pick from they only had one truck available.
Customer service was excellent-I really do not see anything that needs to be improved!!
haveing a few more truck options couldn't hurt.
Have better stronger tie down hooks inside Trailers!
Good Service, nice lady at desk
The truck was in good shape and made the move much easier. The price was fair.
Very efficient and quick return.