Nothing.
Jacob M
Customer Reviews for Packwood Inn & Suites
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easier access to equipment
Randy BGreat experience and customer service, nothing else needed.
Anna MChristine and Jessie helped me and they were patient, kind, and knowledgeable.
Hannah NUnderstanding the rental process should be trained to anyone working the counter.
james fQuick and easy drop off
amanda dWife: the truck ride was somewhat rough. I wished I had bonine but all we found in the roadside stores was Dramamine (too sleepy). Husband: wish I’d known about the speed governor. Surprised to find out in an 80 mph zone that the truck would go only 75. We were glad there was room between the seats for a cooler. We really appreciated cold drinks and refrigerated snacks during our cross-country trip.
Barbara MYou guys are great, thank you!
Nathaniel WThey didn't check out my equipment and charged me for 3 days when I only used it for 6hrs. Also, they gave me no return instructions so I had to figure it out on my own.
AMANDA CI wouldn't do a thing the service was great I couldn't be happier.
jerry pStill waiting for a refund of $10 plus tax for moving blankets I did not get. The gas tank was not full as indicated on my check-in receipt. Checking out the truck must have taken 45 minutes!
Marsha LIt was a good experience overall.
William DDrop off was quick and easy and friendly.
Karen SNo lift for tongue of trailer. Employee and I could barely lift trailer tongue.
Robert NHave more equipment options.
Todd MThe Packwood Inn U-Haul agent was exceptionally helpful and courteous! When I wanted to change the agreement by turning in the truck at my destination that according to my contract would incur a $900 penalty on me, she tried hard to get the penalty cancelled. Though the company would not cancel the penalty and I had to drive tha truck back at considerable wasted expense and inconvenience to me, I APPRECIATED VERY MUCH HER STRONG EFFORT on my behalf. The company’s policy on this $900 penalty is incomprehensible to me but apparently I agreed to it when I signed the contract. I will be much more careful when signing a U-Haul contract in the future and probably will never again sign a Local Return contract with U-Haul.
David BGreat service once again!
RICK PWhen I rented the auto transport it was reserved at a location close to where I needed it. The day before I was to pick it up U Haul changed the pickup location twice. I called and after several people got on the phone one was located that would work for me. Other than that the rental was fine.
Kris WOnly one in town
Kevin DThe truck that we rented was adequate, however, any time a load was placed on the truck, such as going up hills (which was the majority of our trip) the blower motor for the a/c would stop blowing. When all of the trip after the first 2 hours was in temps in the mid-to-upper 90s, the lack of a/c was extremely difficult. This truck should not have been rented for any long distance rental. It was a waste of a lot of money to stay hot for 75% of our trip.
Kenneth WI picked up on a Sunday, the people that were on location were not very well trained in rental, except one that finally showed up.
Dave SI had to tell the lady how to do everything. She was not trained in her position. She couldn't find our reservation
Amy SLive in the area and wasn't even aware there was a U-Haul in the area. Need better sign or advertising. People were great Made my move a less stressful experience. Thanks ??
diana tWas very helpful, and understanding of a situation I was having personally !! Glad to have them here where I moved to.
Bradley OI made a reservation for the truck on Tuesday and it took over a half an hour to get the paperwork done and they couldn't not get it the only paperwork I had with me was the truck inspection paperwork nothing else and then when I turned it in they billed me$236.69 and then you add $200. More on the bill and don't even let people know that you double charge for your equipment and now I will not trust your company anymore.
Victor MVery helpful and accommodating staff!
Klayton KNo receiving available and had to park the truck between building's in a confined space not normally used for storage or drop off.
Duke A