Customer Reviews for Parcel N More
(U-Haul Neighborhood Dealer)

Rating:

1.0

The process took over 30 minutes which took away from my 4 hours. The online process took longer than standing in line. I called and had to reverify my reservation to even be transferred. After a 15-20 minute hold again I had to reverify my reservation AGAIN. After the whole process of taking photos and submitting you get the lockbox code for the keys. I also reserved a hand truck. Pre paid yet no hand truck was in back of truck. I will never use the 24/7 again.

Rating:

2.0

There was so much snow on the top of the truck that took me forever to clean off

Rating:

1.0

This location is not a U-Haul location, it is a Parcel retail store that puts the respective rental truck in the back behind the store.

Rating:

4.0

There are so many fees and charges added throughout the process that aren’t totally disclosed when you rent the truck at first. Very frustrating

Rating:

1.0

Horrible service. Leaving the extreme difficulties I had to go through with the new UHAUL app to get the truck, when I returned the vehicle I was charged on numerous things which I never saw before. One simple thing, I thought I know what is fuel and did fill 2 gallons of fuel for driving about 15 miles altogether. I called the location just to clarify, owner of the shop was furious that I called and he said that he will prove that he is OK to charge me even after I fill the gas. I'll think twice before renting again....

Rating:

1.0

Your app sucks as well.

Rating:

5.0

Shawn was very nice! I didn’t even know that there was a U-Haul rental at that location! The drop off was easy using the app!

Rating:

5.0

After an initial hiccup with the online truck pickup process, things went smoothly. The cargo van was nice.

Rating:

1.0

This was the most horrendous check-in process I have ever experienced. The business is in a strip mall. There was no indication that the truck was around the back. The user is expected to take quality pictures of documents but there is no steady place to put the docs to take a picture. I tried to use my car hood but it was in the sun so it washed out the pic.<End Location Review> The application is horrible. Any mis-tap or mistake made caused the app to lock and the process had to start over. App got stuck in review mode. Then said someone would call. 10 Minutes no call. I called them. If it weren't for Brianna's cheerful, calm and pleasant demeaner, I would have baled on the whole rental. Overalll, check-in took a full hour. During check out, don't ask me to input for miles in fuel and then insist I take pictures to prove it. And the same same problem exists of tapping something wrong and have to start over! will NEVER use this app to get a rental. Total GARBAGE.

Rating:

1.0

Took forever, the truck smelled bad, and they added on the insurance without asking me or telling me.

Rating:

2.0

The windshield had egg all over it, and it was frozen on for our entire drive making it hard to see.

Rating:

5.0

Nothing. The lovely lady at the desk was an outstanding employee.

Rating:

5.0

The staff person was very helpful and professional. He went out of his way to assist me with checking in and the after hours drop off. The experience couldn’t have been better!

Rating:

5.0

The 10’ truck was rented for 2 days. It ran fine during the move, but 2 overnight starts in the morning required 2 jumps due to dead battery. Believe there is a wiring problem on this vehicle with the interior lighting. This truck requires attention. Thank you.

Rating:

4.0

Quick in and out for me. All OK

Rating:

3.0

All OK--given it was picked up off hours. On return, the store manage was there and he was VERY nice and helpful with return, which I appreciated. All in all--good experience.

Rating:

5.0

No furniture pads included

Rating:

5.0

Should be left with more than 1/4 tank of gas. That was disappointing.

Rating:

5.0

The costumer service was fantastic! I was served with speed, clarity and hospitality

Rating:

1.0

Pickup was a nightmare with rain and a “glitch” in the system which required a call you haul to pick up van and then dropped off van at same location the same day and was charged for 3 days… TERRIBLE EXPERIENCE is the only way to describe

Rating:

4.0

Pick up is easy. the location is close town but isolated if picking up alone. drop off is easy but the Uhaul app was sluggish. I had a good cell signal but the app did not respond initially and then was slow to upload the photos and I had to try a few times.

Rating:

5.0

All good.

Rating:

5.0

None that I can think of...the proprietor was very professional and patient with me. He even went out if his way as I returned the van early.

Rating:

5.0

Great location and efficient staff made this an easy rental

Rating:

5.0

Friendly, efficient staff made the transition super easy and quick

Rating:

5.0

Very easy drop off.

Rating:

5.0

Staff was super nice and helpful.

Rating:

5.0

The app was useless for returning the vehicle after hours as it would not accept the photo of the dashboard nor did it have an option to describe that and move on. It just would not continue to allow me to return the vehicle. This turned out to be a huge inconvenience.

Rating:

5.0

New Ford van - only 927 miles. Easy pickup and delivery.

Rating:

5.0

I didn't see the place when driving by. I was looking for vans or some sign that this was a uhaul spot. But very convenient, I'll use it again.

Rating:

5.0

U haul prices are so overpriced. My $19.99 truck turned out to be $106.

Rating:

3.0

I found the check in and out process to be very irritating. The website kept halting. Also I did not want the extra $14 for safemove but was not given any option to remove it

Rating:

4.0

The “24/7” mobile pickup process took over 30 minutes, which was disappointing. The U-Haul website crashed, requiring me to call and wait on hold for nearly 20 mins to complete the process over the phone. The drop off went more smoothly. In the future I will probably stick to picking up during business hours only.

Rating:

5.0

The process of accessing the van without an on-site human was VERY time consuming and somewhat confusing. You do state that the check-in process is best completed before showing up to pick up the van but I didn't imagine that it would take as long as it did and require two or more phone calls.

Rating:

5.0

24/7 pickup was awesome.

Rating:

5.0

Van and service at the location were excellent. Website was a big disappointment. It was almost unusable.

Rating:

2.0

Pay attention to the customer and be attentive to their needs

Rating:

3.0

No problem vehicle or location, but the U-Haul app would not allow the return of the vehicle. Wasted close to AN HOUR on this.

Rating:

4.0

Nice truck. The rental is very well and I wouldn’t use you all again

Rating:

5.0

If you are going to charge a fee for mileage then you should not be requiring the equipment to be returned with the amount of gas it had when rented. One or the other, but not both!

Rating:

5.0

It was so easy and convenient to rent a van from Parcel N More! The store and van were both very clean. Sean was helpful and courteous and made the process quick and pleasant. I would not hesitate to use Parcel N More for any of their services!

Rating:

5.0

Very friendly and easy experience. Would recommend and would use again.

Rating:

4.0

Vehicle was in good condition. Radio did not seem to work. I could not find an outlet for charging my phone--electrical port did not work and no USB port visible. Location could use more lighting for returning after dark.

Rating:

5.0

In general, it is very difficult to contact your company. The wait times are ridiculous and the information you get varies. I made several different reservations based on changing dates and did not reserve a confirmation 3 out of 4 times. It was just a good thing I called to ask a question. That's when I learned my reservation didn't exist!

Rating:

5.0

Nearly a perfect experience! The gentleman at Parcels and More (Sean?) was extremely professional and helpful.

Rating:

2.0

They never answered the phone. Ever. Called multiple times a day, of several different days a week. Had to call a local actually U-haul location for assistance with my reservation. So frustrating. And the operation hours are very short.

Rating:

5.0

The assistant was excellent & efficient & got me out the door quickly. The office, location, & van was safe, clean, well maintained.

Rating:

5.0

Store was great. I dropped off after hours and the night drop off was a little difficult until I figured out how to use the mobile app properly. Should go well next time.