All was great, keep it up!
Kenneth W.
Customer Reviews for Parkside Storage Partners LLLP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing to improve. Friendly staff, clean truck, easy process
Krista K.I didn't get the name at the 5905 n Nevada location, but he was professional and very helpful.
Greg C.The truck was filthy.
Scott V.John, Manager, is excellent in every way!
Thorne D.The guys that work here are awesome
steven G.The 2 guys who worked the front dest today should get promoted and their own tv show! I've rented from Uhaul so much in my life and it's always a pain in the ass. These guys were friendly, fast and just hilarious. I rented the truck to dump some old fence post and they helped me find the nearest location. Honestly I'll rent again from them to see them in action. They are a great team and really enjoy working at that location/company. Great hire Uhaul!
Lee R.Good guys… great equipment!
Bruce B.Nothing, the gents there were terrific.
xavier F.MOD was personable and professional.
Chris G.The staff at this location was phenomenal. Honestly, the best example experience we have ever had with uhaul.
Jennifer P.The gentleman who helped me was super nice and helpful, I would recommend this location to anyone who wants to move and I will too also in the future
Yuting H.Although it has become less burdensome as I continue to repeat-rent, the paperwork requirements at U-haul are excessive. Previous to renting from U-haul I rented from another outfit. There they would just see me walking up to the desk, hand me one paper to sign and that was it! The reason I switched to U-Haul is their prices are lower and their equipment better maintained.
Stuart H.The Service was outstanding and the attendant is amazing. He is polite and very helpful. I'll definitely use this location again.
Douglas H.They are personable, friendly, quick, and efficient.
Angelica P.wonderful and efficient service!
Concetta G.All went well,, professional and courteous service, great truck.
Jeff R.Customer service is always responsive and courteous at this location. I prefer to rent equipment from here when possible just because the experience is so much better than the other UHaul locations nearby.
Michael D.Easy, not super-busy - Every step was flawless and quick. No problems. We were in a "situation", and the staff understood and really helped us get what we needed.
jeffery N.Can't think of anything.
Susan D.Send along a free helper with coffee and donuts. 😊
Shelley J.Thank you so much to the person that helped us
Charity P.They were very friendly and accommodating
Caleb M.John and Sebastian were so helpful. They were very pleasant and had the pickup truck ready earlier than scheduled. The truck was full of gas, very clean, and they allowed me to leave my car parked in the lot. They also have funny signs in the bathroom for guests and it made me laugh! My issue is, which I did not knock the rating down for because this is not John and Sebastian but really a U-Haul rule, is that you cannot tow with the pickup truck. There is a tow hitch, but a lock on it. I did not notice the lock until I got back to the house with the pickup truck. I called John and he was super nice explaining that you cannot tow with the Uhaul pickup unless it is a uhaul trailer. I do feel this is misleading on the website when you rent the pickup because it states that there are tow hitches on all pickup trucks...so one would assume you could tow with it- responsibly of course! I understand there are weight limits with towing and I would be responsible. This was just super frustrating because when all was said and done it was 130.00 for a rental that I could not use. Again- not upset with John and Sebastian but the Uhaul policy.
TRACEY C.Dealerships seem to be doing a great job. Overall U-Haul customer service at the 800 number was bad and the corporate policies of in town only and in state only rentals defies logic. Why would you limit your equipment and the ability for people to rent and use your equipment with these ridiculous restrictions?
Don K.The guys in this place are some of the nicest people you will meet. Would love to have a beer with them!
Thomas S.Have John and Evan keep on being Rockstars for their valuable customer service and friendliness.
James L.Free Snacks 😜
Audrey D.This is the only location that I go to. The staff is awesome. Courteous and great you with a smile. They are always making sure anyone who come in is treated with respect. This site is what I look for when dealing with any business. Keep up the good work.
Paul M.Everything went very well from the expenditure quote to the final goodbye. Couldn't be happier!
Don J.Fast and very friendly check in drop off was easy and fast staff was great
Mike L.When I arrived to that U-Haul location, Mr. John Anderson greeted me with a smile and proceeded to help me with everything I needed. I will coming back to this location again.
Paul M.It was quick and easy, under 15 minutes total.
Eusebio A.Exceptional customer service/support
Chris W.This experience was amazing, seamless, and nothing short of perfect. I know it was just a rental but I booked it the day of and the staff ensured I was well taken care of
Tyler E.No improvements needed. Very helpful.
scott N.Very polite and friendly staff! Clean facility. Would use this location again.
Kim Y.Friendly, courteous, and thorough
David M.great service. 2nd rental in a month, and very happy both times
Debbie G.Everything went great. They were knowledgeable, fast and friendly.
Phillip R.The gentleman at the desk was awesome! Had everything in order was polite, courteous and friendly. I would recommend this place all the time.
Michael S.Absolutely fantastic service from Evan. Easy, fast, and would definitely recommend this location!
Debbie G.Not very pleased at all with my experience. This was the first and probably last time I will go through U-haul. I wasn't notified until 30 minutes before my pickup time that my truck was never returned to the location I was scheduled for. They then sent me the address to the new location and when I arrived nobody was there. I had it scheduled for 8:30am, when you guys change someone's location around you need to make sure that it's going to be set for that time still and the building will be open. Finally someone arrived and he had told me that uhaul is supposed to reach out a day in advance to let you know if you need to go to a different location than originally booked for. When you're moving you don't really need another stress factor and this all was a major inconvenience that morning, I was on a timed schedule due to the place that I was moving out of needed my keys by a certain time and the place I was moving into we had scheduled a time to meet that morning. AND I still had to get everything loaded into the truck. We reached out to a regional manager Nicole and she said they would issue a credit back within 5-7 days. It has now been almost 14 days and no credit has hit my account yet. We have tried contacting Nicole earlier this week and no answer or returned call. Very poorly done the way they handle business. We were also told she would be sending an email out as well and I didn't even receive that. Not a very good look U-haul, y'all are liars!
Hannah D.John and Evan were very helpful, accommodating, and professional! I definitely recommend this location.
Austin S.Thanks!
Kevin L.John and Evan were awesome. They did everything possible to make the transition easy. Thank them for me. :)
RAY H.Thanks Again!
Kevin L.Great guy up at the front counter, had a little mix up with the reservation and he fixed it and gave me the same rate for a different truck.
Zack E.Always excellent customer service. Everyone is helpful and knowledgeable.
Bradley B.The guy was great. Lots of good advice
James K.Excellent service
Jason G.The young man, (Evan) behind the counter was very helpful.
David K.Thanks again for such great service! I'll definitely do business here in the future!
Charlie D.Excellent customer service.
Edward Brandon S.This was a last minute rental because the place where my reservation was didn't open due to weather… no notification other than a sign on the door. I called PARKSIDE and he was very helpful!
Dennis F.The customer service guy was very helpful and nice
Michael P.The man at the desk was a bit condescending, and gave us less miles allowed than the distance between Uhaul drop offs were..; the trucks inner loading lights didn't work at all; the inside of the truck was graffitied on and left looking trashy. The other place I went to made this place look worse.
Alexis G.The service representative were very professional and friendly!
Fiorela Y.The gentleman that was on duty was super professional. He went out of his way to give great customer service.
Matthew J.Great service
Michael R.Amazing customer service at this location.
Vicki P.