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Liliana K
Customer Reviews for Parsch Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Left truck full tank :)
Tasha GHookup was difficult with no jack on the trailer, just the ball tripod holding it up.
Dennis OVery polite and upbeat. Very helpful in answering any questions I had.
Jason CFriendly knowledgeable staff, she explained the process completely and got us on our way promptly.
jeff jThe service was great and it was easy to load and unload.
Jamie CNothing. It was a wonderful experience!
David VA nice, new and clean truck. The only issue was either the windshield wiper fluid was empty or the washer pump was broken. The vehicles are sores 1/4 mile away
Greg BThe owner of this location took the trailer home and didn’t bring it back for my reservation. Seems very odd for the owner of the gas station that rents out the u-hauls to take equipment out for personal use making it unavailable for those who actually paid for the rental. I ended up having to drive 30 miles to a different location to get a trailer that I had already paid for. There also was no marking for u-haul to know that the gas station was the place to go to for picking up equipment. The truck that was there for me to rent was dirty on the inside, almost empty on gas and kept down the road and off-site from where you check out. They also didn’t have any blankets that I requested. Do not rent from this location.
Timothy WNot much of anything
Gale RBe truthful with me instead of cutting my day short for
Alan VWe went to drop off the truck and the place was closed. Worker in parking lot said they decided to close early. Really?? Who sets hours and than closes early when they feel like it
Arlene WI registered to pick up at one location and was redirected to an uninviting and rather unkept location. Minimal parking due to an over-abundance of repair and other types of vehicles. Staff was not very friendly or professional. Signed for the trailer and nothing was as it was on the registration site. I acquired a 6x12 trailer for 49 dollars on the website and it stated 4 days of unlimited use. The staff argued with me and stated I was absolutely incorrect. I completed registration and was informed that due to no space the unit was down the road in an open lot near the tree farm. I found the unit, with a few others, unmonitored in any way at all. I could have hooked up prior to registration and just taken it. No one would have known at all. The whole experience was not good and I'll never chose this location again.
Mark KGreat job
Hezekiah JGreat customer service
Billy AThe process was slow, they were out of some boxes, the boxes were much more expensive here than other locations, the truck was off-site and we had to drive to go get it. The gas reading in the truck did not match the paperwork, which caused us further delays. Also not this locations fault, but we were notified 2 days earlier we had no truck available to us within a 45 minute radius. It was not a good situation all around.
Steven SHaving the rentals off location was a hassle. I drove past the lot to get to the station. Went to the lot to get the trailer, then took the trailer back to the office for a picture. Then when I returned it I needed to go to the office for a picture, then return the trailer to the lot...then return to the office for my receipt. It seemed that that process could be streamlined. I used the trailer for 1 hour and half of that time was spent in using for the purpose of the rental. Parsch's has traditionally been a great place to do business with and I do still feel this way!
Dale MMake sure the turn signals work continuously on the car dolly.
Timothy SThe cashier was amazing. Well trained and friendly!
Lisa ANobody on staff had any idea how to handle check in. I was asked to leave and come back at a different time. Staff took the vehicle off site without completing any check in. I was told they would call me later if there were issues
RICHARD TThe only bright spot was the woman who help me. There was not a good place to park truck. Place had alot Of Clutter Outside Building
Tom PIt was actually closed, but the phone drop off process was very easy!!
Steven BTruck was not available when we went to pick it up, had to wait until the following day, then it was dirty, and we reserved 48 moving blankets, and they had none.
David CRentals should be in a better location, not a muddy, weedy field off site.
David DEasy check in/out and very friendly
Dan RMy equipment was not available when my original reservation was scheduled. I reserved a 20 ft truck however when I picked up the.reuck the following day it was a 16 ft. Truck. I had to pick up and drop off the truck at a remote location. The employees were friendly and courteous. However the other issues would probably prevent me from renting again.
Lorenzo BWhen I had to rent it I had to go about a mile down the road to pick it up. and when I got it the truck the millage DID NOT match the paperwork AS WELL AS THE GAS. I was taken this was the WORSE experence I have had with UHAUL. PLUS I wanted a 15 foot truck yes you gave me a 26 at a 15 foot price BUT you knew the millage on that truck SUCKED compared to a 15 foot truck. so you played me as a fool as well this was my thrid time I rented a truck it 4 months.
Robert HExcellent experience
Steven BI was suppose to get 20 miles free for having to go to a different place for pickup but they said they had no record of that so I was not happy about that
Pamela WNothing I am happy
Daniel SBrakes dragging on car trailer made it very hard on my truck to cross over the mountains. Caused sever overheating to engine and trans and ruined my new thermostat. As an ASE Master mechanic retired I noticed incorrect adjustments on the centrifugal brake springs. I reported the problem to the drop off people and had them note it on my paperwork.
dave tWas sent a half mile down the road to a muddy field to pick up trailer that wasn't there. Should not have to hook up trailer myself. Also had to return for rented blankets. Because I hooked up myself uhaul had me drive to another uhaul dealer to have hook up inspected. This dealer was not open when I arrived.
Richard JNothing
Joe WThey are great people and easy to talk to.
Russ MHitch and ratchets were rusty and needed to be replaced. Straps were frayed and also needed to be replaced. Trailers were not kept on site. They are at a piece of property just down the road and it was all muddy and flooded.
HEIDI LBoth Grand Blac and Imlay city was amazing... Uhaul itself was horrible
DAVID FMake sure to not decline the location request!
George FThe best place to rent Uhaul
THOMAS Pyou charged me 70.00 for 3 hours plus 14.00 insurance fee and 15.00 gas what a rip off fuck uhaul
Robert DPerfect experience
Brenda TGreat experience with Parsch
MARK ERebecca and I believe the young man's name was Jay, were AWESOME! It's really nice to see such EXCELLENT customer service out of these two young individuals, you just don't see that too much now days with the younger generation. Both Rebecca and Jay went above and beyond and I truly appreciate them both, I hope this gets back to their Manager. Thank you.
Trudi MService was great. Keep up the good work.
Kenneth CWhen a rented vehicle breaks down after renting do not inconvenience your customer with having to wait 5 hours to pick up vehicle and offer to have another truck delivered to site ASAP so customer can continue with their move.
Brian MN/a
Mark D