The rep was extremely patient, helpful and professional. I am pleased to recommend this location
Allen M
Customer Reviews for Berkeley Staffing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location inside spelled of marijuana...I waited almost an hour for csr to come to location from picking up his baby. He had to deal with baby while trying to deal with me. Truck was not cleaned..he called me lied said he was picking his lil brother up from school but showed up almost an hour later with a baby..this was very unprofessional. I am very disappointed. Because of me waiting on him and the time it took to get vehicle I missed the storage location so ended up having to keep the truck another day .this was very unpleasant
Shakeka BI am pleased with the care and service I recieved. The Representative was Totally Professional.
Patricia TNothing, associate who assisted me we very friendly, and helpful.
Winston WVery sweet people. Will come out and help if they can.
JANELLE MMy reservation was for 9am I didn’t get the truck til almost 6pm. I was not asked where I wanted to drop the vehicle off at. The truck was not clean. The dolly o requested was not provided. No pictures of the truck were taken during the lick process.
Hope RI was serviced with the most respect and treated excellent.
Norma HMy truck broke down constantly asked for help or a refund and received none
James JTruck was not cleaned out from the last customer.
Myra MEverything was great keep up the good work
Patsy Snothing it was good experience
Teresa RShe was all around Awesome with her Professionalism, Courtesy and Friendly Disposition! 5 out of 5 Stars!
CARLOS HFriendly service!
Jimmisha MNo one was on site to process our rental. A gentlemen eventually showed up who had the location person on the phone. There was no one from this actual location on site. There was confusion on which trailer we were to obtain as well as which trailer another person had rented. We were handed a cell phone back and forth between us and the other customer. Our trailer was finally located down the road and across the street. The gentlemen on site stated he owned a different U-Haul location and was only helping out as he was in the area. The actual location persons never arrived on scene to assist any of us. When we attempted to return the trailer, my husband spent nearly two hours trying to contact someone at this location with no success. I called the customer service number to advise the trailer had been returned.
Robert KThe service representative was great very friendly staff
Kathy MCustomers are requesting vans and pic up trucks. It would be great if they could provide this service
david mIf the reservation is made for one place it would be nice to be able to actually pick up the equipment at that location. I had to make multiple phone calls to find a new location to pick up a trailer because the original place called the day of pick up to say they didn't have one.
Danielle R