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Michael M
Customer Reviews for Paulines Beauty Supplies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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allen mNot really the pickup locations fault but the truck really needs some mechanical work. Sounded like a bad exhaust leak. Front end was out of alignment. Front end shakes when hitting bumps.. Im a mechanic by trade so I know what I'm talking about. Not a YouTube mechanic.. was scheduled to pick up at 3:30 and had spoken to rental place an hour earlier. Showed up and had to wait 15 mins for someone to show up.
Michael CI am at a real disadvantage to recommend improvement when my experience was so professionally completed. The agent knew what she was doing and performed in a timely manner.
Kenneth BLocation was fine
James CI found the staff very friendly and accommodating yet the store hours were not what I expected when I setup the pickup with the dispatcher that morning. Once the facility opened, the staff was concerned about my happiness and made me feel like a valued customer.
Phillip HMy drop off time was scheduled for 10am. After calling the 800 I found out the location didn’t open until 12pm. The left the rental vehicle there but I had paid my $100 deposit in cash. So I had to return to collect my deposit. I returned around 3pm and call the establishment like the contract instructed. There was no answer. I rung the doorbell on the building. No response. So I call the 800 number again to make company aware of what was going on. I was informed that the issue would be escalated because the truck hadn’t been checked in yet. I was told that I would receive a call within 48 hours from supervisor but what about my $100?? Later that evening I received call from the drop off location. She said she had a family emergency and where could she mail my check? I told her I could come get it because I was in the area. She rudely explained that she didn’t have the cash and she just needed an address to send the check to. I hung up a call the 800 number to verify everything because the lady on the phone was short and rude to say the least.
helen wContract with more people like Ms Pauline.
Bamous WMs Pauline R. At the Newton Ms location was very helpful, friendly and efficient! Thanks
MARY JVery nice and prompt service on pick up rates very high
Harold CEverything workable
Raymond BNo comment necessary.
DEBORAH JIt needs some work on tires.it nearly beat me to death..hard ride Not the rental store’s fault.
ROGER BShe is a Pleasure to do business with!!
michael hVery nice lady and very accommodating.
Betty DWas very unhappy with this location...It is not easy to navigate with a trailer...It will tear up your property. I refused to drop the trailer where I was told to drop it due to the driveway all messed up.
ADRIAN Ckeep up the good service
Charles DLady was very nice. Did not like that I had to drive way out of the way to pick up the uhaul.
Terry AShe was not there at 11:30 for the return.Had to leve keys in the drop box and called her.
CHARLES JService sucked...don't know if she was coming or going she tells you to do one thing and then changes her mind says one thing and changes her mind the lady just stands and points while talking on the phone...and expects you to disconnect what you bring in... her manager is also rude and says that's how things are at uhaul Like I told him I'll buy my own tow dolly
JEFF ABest location around ! Todd and Cheryl Denny
TODD DService was impeccable and so friendly! Will more than definite use this location again!
Todd DThey were very friendly and professional. I was impressed and would have no problem dealing with her anytime.
Jimmy DI was charged $54.11 from this location for only filling the gas tank to 3/4 which is what it was upon pickup.
Courtney TOne strap that would hold the wheel to the trailer was broken. The strap that goes over the tire of the vehicle being hauled.
jerry mI was told to be there at 8 but she didn't open til 9. Mrs. Pauline got open out of her bed and let me in and got me on my way. Now that what you call good services.
MARIE LThis provider extended excellent service, was very courteous and polite and made sure I understood everything clear.
WILLA MTook about 45 minutes to check out a trailer. Location owner has multiple businesses there including a used furniture store, beauty supply store, income tax preparation and was on the cell phone non-stop while we were there. Two of the trailers were U-Haul and one I guess was a personal trailer. There was only a single drive to a grass field and no way to easily exit the area. We have used U-Haul extensively over the years and this is our first negative review.
Everett HWe advertising please make sure that you explain prices to your customer because I rented the small uhaul and the sign said 19.95 and I was charge 29.95
Erica PNothing
jeremy mShe was very nice
DONNA J