Customer Reviews for Pauls Grocery
(U-Haul Neighborhood Dealer)

Rating:

3.0

Have more knowledgeable staff

Rating:

5.0

Tow Dolly tire strap ratchet devices needed maintenance or replace for user friendly operation.

Rating:

5.0

Smooth transaction and I was lucky there was a rural location close to home.

Rating:

3.0

I received a charge for something after filling the truck with fuel. I returned truck and trailer just like I received.

Rating:

1.0

The pick up point was changed with no notification… The secondary pick up point was 40 minutes from the initial pick up point in the opposite direction of where I was going. And instead of letting me drop the trailer off at my original pick up point I was made to bring it all the way back to the secondary pick up point which was inconvenient and out of my way. Just cause delays and cost me money since I had hourly people already working. And it cost me 2 1/2 hours of extra drive time. I wasn’t even offered a discount or any other compensation since this cost me 3/4 of a tank of gas and mileage. Customer service was no help

Rating:

5.0

Nothing. Very easy to drop off!

Rating:

3.0

It would be nice if the person who rents the equipment were still there when the equipment is scheduled to be dropped off or if he trained the second shift on how to do something besides “leave your name and phone number”.

Rating:

4.0

I called customer service several times, & each time after being on hold for half an hour my call was disconnected immediately upon having a customer service rep answer. I was on hold for over two hours in total. That, & the truck that I used had water in the back part. I had to spend several hours drying the back before I could load the truck.

Rating:

1.0

I ended up being charged an extra day because I had to drive way out my way to bring it here and when I called to verify this was a uhaul place the woman on the phone told me no they don’t rent uhaul s here! She was clueless to me trying to explain I needed to just drop off a trailer. I live in Prairieville and have a location literally 2 miles from my home and would’ve been able to drop off the trailer Sunday morning but instead was told to take it to Paul’s so I had to wait until after church to drive to Livingston and then was charged an extra day… due back at 11 and dropped off after 12 and they charged me. Not cool

Rating:

1.0

The owner of Paul’s grocery told his worker that he does not get in until 9:30. Despite him being told that I had a reservation at 7:30 to pick up. He did not show up until well after 10 and was rude and not friendly at all. No apologies for being late. Poor attitude. This person should not even be a vendor for your company. Very bad experience. Then took almost an hour to complete contract.

Rating:

1.0

When I arrived at pickup location at scheduled time I was told the owner was not there and he was the only one who could do the paperwork. Waited about an hour for him and by then it was storming. When he arrived he told me I either had to wait for the rain to end or hook up myself because he didn’t want to get wet. Well, it wasn’t going to stop raining so with no help I had to figure out how to get everything hooked up while myself getting soaked. Yesterday when I returned the trailer he was not there either so the cashier told me to just leave it there which I did after requesting her to sign something saying that I did. The trailer was not due back until today but I was still charged for the entire rental time which the owner also told me would be adjusted if I didn’t need as much time. Nice equipment but horrible customer service. I even had to call a location out of town to verify the tow ball size because I could not get any info from him when I called 2 days prior to pick up to verify pick up time.

Rating:

1.0

No heip just took all of my paper work pointed outside and said leave it on side of building. Rude when asked of something to show I had left trailer. No one checked trailer for anything etc.

Rating:

2.0

I had to drive 25 minutes away from where I wanted to pick up so I had the extra miles added on already and than the fact that the parking lot was being worked on so I had to drive 3 miles away to turn around. I requested a car dolly and a dolly which I didn't get and had to pay extra for a a transport that I didn't request in the 1st place.

Rating:

2.0

Score above is not directed at Paul’s. Problem was not so much with Paul’s Grocery as with Uhaul itself. I originally scheduled a trailer at a location in Baton Rouge because I was moving my son across campus at LSU. This location on Florida Blvd did not have the trailer I was going to pick up. After calling the scheduling line, they located a trailer 45 minutes east of Baton Rouge in Livingston LA. By the time I drove out there and back to Baton Rouge it had cost me 3 hours of moving time. So when I picked the trailer up the person at Paul’s told me I could return it to any location. There was a location on Highland RD in Baton Rouge that was a stones throw from my sons apartment so this was great news. But then I tried to drop it off, I was told that it would be $200 extra. So I had to drive the thing all the way back to Livingston, costing me several more hours and gallons of gas. I’ve been told I would receive a $50 credit, but I thought that was for the first screw-up. Horrible experience overall. Will never use uhaul again.

Rating:

5.0

Na