The operator at the pick-up was excellent. Jumped in to help me with the pick-up even though it was after close and he had shut down his store for the day. It was meant to be self-service and he totally helped me figure out what I was doing.
Mathew M
Customer Reviews for Penny Pinchin Records
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I wouldn’t have a location at a rap studio where the guy is so blunted he releases a truck with someone’s private lock on it that no one knows the password for. Also, probably not try to charge the customer for a bunch of charges after finally getting a truck after three hours that didn’t have a lock on it. And that was really dirty, had garbage under the seats, and with a quarter tank of gas!
Brett AI had a great experience with Rob, he helped me with everything I needed for my big move.
Cynthia WI was given a vehicle with almost no gas in it, so I immediately had to put gas in it. When it started raining, I turned on my windshield wipers and they malfunctioned, with the passenger windshield wiper literally falling off the windshield wiper arm and the driver side wiper didn't even touch the windshield, so it was a dangerous situation driving in the rain. Hopefully this vehicle will go through a thorough inspection before it is rented again. I do feel bad for the manager of the location, as it is in a high theft area and he has trouble keeping his vehicles in shape.
John RI was charged to clean the truck, it was already cleaned. The employee was trying to get me to bribe him.
jason wLock was extremely difficult to open and cut my foot on blackberry bush trying to enter the van
Steven BThe dealer at that facility was friendly nice and explained everything to me so I can feel comfortable in renting a vehicle from U-Haul thanks a lot to the dealer at the facility I went to
Mario WThe car was a disaster, dirty and old, 155k miles, in realy bad shape. The gas was almost empty, just one line. The location is realy shady. When I returned the car I left more gas but I was still billed for it. Also I was charged cleaning fee aldo I cleaned the dirt that was already in the car.
stefan vThe rear tires on truck have slow leak. My second time renting from this location. Good overall experience.
Kathy MMy reservation that I made with confirmation numbers was changed by uhaul the day before I was supposed to pick up my truck from W. Seattle. It was changed to Skyway. The store "front" was not only sketchy, but the worker wasn't there when we arrived. I called and he was on his way. The truck gas tank was empty, so we had to put gas in it just to use it. Poor doesn't describe the overall experience. It was a total gong show -
Sam BI was charged for gas that was never in the vehicle even after I put gas in it.
elijah cExcellent great job
Solomon TConvenient, quick and friendly!
Olivia DService was easy to use.
Kathy MHe went way beyond standard to help me get my needs done. He is a definite plus to the u-haul company. Thank you
John CTruck reservation was scheduled for 8am, but location did not open until 11am. Came back at 11am and had to wait 20 minutes for someone to show up and get me vehicle key. I also reserved an appliance dolly, but none were on site. Online check in/return was more complicated than anticipated, but after I got going it went ok.
David SWas a lovely experience! This place is awesome
Alayna SThank you everything was perfect!
Tracy SOverall easy and quick and the service was great.
Drew KEasy and fast
LaTasha BN/A
Saba WRob was beyond helpful, had great communication, and help make my move smooth.
Brianne OOur appointment was for 8 am. We arrived and found they do not open until 10 am. The owner apparently called to let me know, but did not leave a message. He was nice when I spoke with him that morning, just would have been nice if he had left a message when he called the day before.
Brian AThe proprietor Rob was friendly and efficient! Nicest rental truck ever. Predictable and great value.
Scott R5 star service
FELICIA TThe service was so top notch I don’t have any suggestions for improvement. I expected average service and was treated like I had been a long time customer. When I need to rent a Uhaul I’m coming to this location again.
Selam GThis isn't related to the location but the overall customer service with UHaul. I reserve approximately 26 trucks a year, several months in advance every time. Recently I am moved to locations way past my requested location. I'll drive past 3-4 other large stores and smaller dealers, sometimes 10 miles past my requested location for a 20 ft truck. There is no way every one of those other 20 ft trucks on the lots were reserved before me. It's ridiculous that I'm paying to drive so far for pick up and drop off, I shouldn't have to pay for that. This past Thursday I had a 20 foot rented for a 6 PM pick up 12 miles from my house. I drive all the way there during rush hour and I'm not able to pick up my truck. So I have to drive all the way home with my angry kids in the car all for nothing, and go back again the next day. I have the truck reserved at my closer location many months ago. I'm very angry. What a waste of my time and money.
ASHLEY LGreat friendly service!
Linda EThe man who runs It is awesome, was really friendly and made the process super easy.
Violet Si have reported this location to the state very displeased wit what happened
david mFriendly Service
MYRA DI love the energy an the professionalism
NAKEYTA RTerrible user experience
Wesley LCheckout process via phone was not easy, frustrating. Waited on hold for customer service twice for 25 min before the rep realizing that my account was never linked to the truck or location. Sad, I have always used UHaul, probably will look elsewhere next time.
Joe NI was charged for fuel I shouldn't have
Meharry HRob was amazing and super helpful. Love his small business. Truck was in great condition. Overall a great moving experience.
Mary CThe only thing was the lock on the moving van latching back door was almost too big it was hard to maneuver the lock to be able to get the key in. I would really say It's a design flaw of the latching system of the vehicle itself. There is not enough room really, to put a decent lock on the back latching door.
Mark Lnothing everything went smooth and fast thanks to Rob
Fran PNothing, everything went smoothly and prompt. Thank you
Yvette SRob was great to work with and very helpful.
WAYNE HAll good
Randy RGreat service and very kind !
LANETRA Bit was a great
LOWELL CThis was the best experience I've ever had with ANY U-Haul location to date! I met the owner and enjoyed his friendly demeanor, great customer service & positive energy. The process was quick, efficient, and very pleasant as part of my moving project. The location couldn't have been better so close to my home saved cost in mileage. Great experience if I ever need a truck in the future will surely use this vendor and location. Support his business as well!
DEITRA GThe location needs more light. The system for logging in when you drop off didn't work.
BUELL WThe team helped me save money and supported throughout the day until the evening. Joseph was extremely helpful. We couldn't have done it without you. Big thank you Joseph and Robert.
Daniel FClean trucks Honest service Highly recommended
Jesus ARates need to be lower
Jd JThe app is aweful. We couldn't find our reservation when we arrived and had to rebook, and it wouldn't upload the odometer photo when we returned so we just had to drop the keys. We have issues with the app every time!
DERIK HMost appreciative of the customer friendly service received from this agent. Most professional, prompt and friendly.
ARTHUR LThey were super helpful with coordinating pickup. Communicated when truck would be available and even stayed late to help with check out. They also made awesome recommendations for local happenings. Above and beyond.
Nicholas CNo profesional on a equipment
Reginaldo UFurniture pads were not provided even though I paid for them. Also, the truck didn't have a lock in the back.
Kera MOutstanding customer service
Curtis GHire someone that doesn't accuse them of causing damage to one of their trucks and then not believing the customer when the customer tells the employee that the damage was there prior to being picked up. Very unprofessional employee.
George RThe lock was hard to open even after putting in the correct code - we were calling customer service before we were able to figure it out. It was stuck on the container and very difficult to open.
Emily R