Top tier customer service I wish all the locations was like this
Darlene J
Customer Reviews for Peoples Choice Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Please have everyone fill the gas tank with the amount it was picked up. I was charged 7 buck for an empty tank when I barely even use the car. The gas was where I pick it up, it didn’t move before I was not traveling long distance.
SAYBAH JCharlene is the very best. She goes out of her way to give the ultimate customer service.
SHANTIH BNothing this location is A class above the rest
Omar FExcellent customer service. Good atmosphere in the office and she was very helpful with instructions as I was a first time customer and needed help.
julie zNeeds better parking
Dwayne PVery friendly and accommodating
Doris eLocation was poorly managed. There was no representation at the time of pick up, just a paper left that they would not be available 8/17/2022. No one to call and get assistance. My uhaul truck lacked all the rental equipment I paid for. No dolly’s, no furniture pads. Every representative from uhaul I reached out to said to put in a complaint about not receiving them to receive a refund in my equipment. I’m still getting billed for it despite putting multiple complaints.
Caitlyn WI was unaware that my pick up location was moved due to the fact I had no idea that’s how Uhaul now operates. I went in physically to 7400 Ogontz Ave. To reserve the truck a day before so I assumed that was where I would pick up the truck. Once I drove back to Ogontz Ave. the next day to my surprise I had to ride back over to Peoples Choice. When I got there they were closed! Not knowing what to do I called Ogontz and they told me to go on Uhaul.com and call corporate headquarters. I was also informed that because they insured me that Peoples Choice was open I would probably be in line for a discount. I then spoke to two people at corporate. The first person hung up or disconnected with me because he couldn’t tell me what I should do about Peoples Choice being closed. The second person after trying to figure out what was going on ended up connecting me with the scheduling department whom still did not know what to do. They eventually put me on hold and after a long wait time the phone call dropped I then talked to a third person and they finally realized that I was supposed to use my phone to pick up the truck. So after wasting an hour and totally messing up my schedule I finally got the truck. I found it fascinating that all the other employees could not solve this Dilemma sooner. The biggest problem I encountered however came while driving the truck. While driving up the turnpike and getting to the speed limit the mirror flexed outward which rendered me blind on the driver side. So for most of over a 200 mile ride I had to drive while holding the driver side mirror on a vehicle which I am clearly not use to driving. This is obviously a dangerous situation. Not to mention the air conditioner was of no use to me because the window had to be open due to the mirror situation. To top it off no one could tell me what department to talk to in order to seek the discount I was told about by my original contact. The operators on the phone told me to call customer service. Customer service told me they don’t do the discounts when asked who did it they had no answer. They did however put in a complaint ticket and told me Peoples Choice would have to discuss a possible discount with me and that that manager would get back to me. I HAVE HEARD NOTHING. Thank you for your attention to this matter.
KAREEM WRep friendly and helpful but location a bit of a mess. Beer spilt on floor didn't help the feeling.
Kim PCharlene is the best. She is always quick, courteous and extremely competent! Never go anywhere for a U-Haul, or any off her other services.
Shantih BSide mirror on the passenger was broken, didn’t realize it until I got on the road. Every five minutes had to pull over to adjust the mirror it would not stay in place. Once I got on the highway it became very hazardous to drive.
Antoinette HThe lady who helped me was very pleasant to deal with. She even sprays the van before each customer uses it.
Tamika RMy account didn’t have “pick up truck” at the time of the pick up. I had to call multiple numbers and was delayed by 2 hours to finally pick up my truck.
Ahmad SService agent was closing location but made the extra effort to stay open to help me with my rental that was really appreciated by her, she provided five star service I will use her location and recommend my friends also
Daniel PVery nice people and efficient.
Gregory FMobile pickup was awful. The site kept crashing and not loading and it took over an hour for me to finally get into the truck. I would highly recommend just going to a store with actual people there. Or better yet go to Home Depot up the street. This wasted my time and stressed me out and delayed my whole day.
Brianne OJust continue to have great people helping with the distribution of your product
kenyon mThe location did not open on time.
David TI scheduled my Uhaul pick up for 9am. I was traveling “one-way” therefore there was not a guarantee where I would pick up my truck until 48 hours before. Thankfully the location was only 10minutes away from where I was moving from. I traveled two hours that morning to arrive early. I arrived And the store was closed. I called Uhaul and was told that location does not open until 10. Meanwhile, I had scheduled movers through Uhaul as well for 930. I understand the trucks traveling one way are not guaranteed at certain locations, but the time of the store opening should be consistent ESPECIALLY when I scheduled everything with the movers through Uhaul and had pickup at 9 and movers at 930. I contacted my movers (who are great and accommodating) and they switched their time to 1030. So I go back to this location to pick up my Uhaul at 10, when I was told they open And when I was told my reservation was for - and No one was there. The woman showed up at 10:15 - very apologetic stating that she had nothing listed for this morning. However - miraculously she pulled up my reservation - so it was obviously listed. Needless to stay - movers were waiting as I showed up at my apartment. Moving is stressful enough and this did not help.
Jeffrey PThe address was inaccurate, so it took us a few minutes to find the truck. The key was in the wrong lockbox and it took us over an hour to get in touch with someone who could help us get the key. The truck was parked on a residential street with limited parking spots; multiple neighbors got angry with us (and U-Haul) because they were upset we were parking on their street.
Leah Bclosest location to home, but only one size available one tire half inflated tow light lit , sometimes felt as truck struggled to get out of 2nd gear otherwise acceptable
STEPHEN CThe pickup site located a drop off location many miles from my final location even though I stated I was going to Owings Mills.
Carolyn Cinside truck was not cleaned out
JONATHAN PThanks
Quincy JThis is the worst U-haul location I have ever been to. No personnel on site, no instructions as to where to drop off the key (had to talk to customer service over the phone for an hour before I was advised what to do). The mailbox to drop off the key is not a designated U-haul mailbox but rather a black box simply marked 6200. There was no available parking on the street either. Would NOT recommend to anyone.
Heidi SThe 15' van we picked up smelled heavily of cigarette smoke; someone had clearly been chain smoking in it and no attempt appears to have been made to deodorize it. It was awful to sit in the cab for the move.
Daniel GGuy never answered our calls concerning the truck. We had alot of issues
TONDALAYA HI paid for dollies and none were in the truck. Couldn’t get a hold of anyone at the location. The main U-Haul number gave us bad info so we weren’t able to get replacements.
Nikkia MI was scheduled to return the truck much closer to where I was moving my items too. After the confusion at the pick up, when I was speaking with your representative she told me I should bring the truck here, much further away. She TWICE told me to take it to 2600 Chew Ave. I brought it there, and as you can see from the address of this location, it was the wrong address. So I had to drive this 26' truck much more around the cramped streets of this neighborhood. When I arrived at this location, there was a sign on the door that said, "we're on vacation today, be back tomorrow." so I left it on the street and dropped the keys in the key slot. Horrible experience.
Randall MNo problems encountered; informative, easy accessibility, polite and informative …… seamless!
Antoinette BCharlene was great! Excellent customer service. Everything went smoothly.
Jan BThis is the second time in 1 year that I've rented from this location & both times there was not a representative there at the time appointed
Karen GIt was a great experience, and I had a very clean uhaul truck. I'm so happy to have a uhaul location so close to me, were I had to move from one location to the another. I will definitely use from this location again. The staff member at the 6200 block of chew st. Phila. Pa. 19144 "Charlene, was very pleasent and delightful. Thanks again !!
WAYNE RDon’t charge for second day of rental if return is 6 minutes over 24 hours
Brady BExcellent service.
margaret kThe app was terrible. I spent 30 mins trying to get it submit my photos.
Kate DThe office hours aren't what they say they are on the door
Karen Gthe truck was dirty but who cares, it rides real nice, pickup location was very convenient!
Lorraine JThe location was poorly staffed with only one person working. The employee was multi-tasking between helping me process the U-Haul transaction and helping someone with an unrelated task over the phone. The employee commented multiple times about their multi-tasking abilities when in reality it came across as unprofessional and confusing as to who was being helped. The office felt like the heat was turned off which made for an unpleasant experience. Lastly, the employee had me sign off on the rental agreement prior to inspecting the vehicle or explaining what I was signing. This became an issue at the drop off location when they attempted to charge me a cleaning fee for returning the truck in the manner in which I received it.
Dustin NEveryone that I spoke with on the phone and dealt with in person were incredibly helpful and friendly.
JOHN YNever chose to do self pick up. Ended up having to do it and it was a mess. Keys were not where they were supposed to be. Took forever to get a rep to check License which cut into my time I paid for to move. Truck did not shift well while driving. Needs better maintained for the next person. Also I did not agree to the charge of the overage on miles. I was told a rep would call and we never received one. Overall I was screwed out of money both for your mistakes.
Jaclyn CCharlene is awesome! She is prompt, caring and efficient every time we rent
Shantih BA Very Very Excellent and professional Operation. Ms. Outerbridge, is the best!
John YWe always receive excellent care and service when using this location. We will definitely use them again and refer to a friend
JEFFREY Mincrease selection of available equipment
LUKE CThe woman there was fighting the phone and internet outage while I was checking in. She did a great job in spite of the technical problems. I would recommend this site to anyone.
joe hSo much. This was a disaster. The place was not even opened when I went to pick up my truck and I lost out on moving time. I'm SO DONE with Uhaul. One of the worst experiences I've ever had with a company.
Sarah KThe location was closed on the weekends and leaving a truck along the side of the street felt a little tentative. I did call and leave a message when I left the truck. The staff member called back on Monday and assured me that all was well. She was delightful.
Carey DThe location was perfect and the staff was very professional.
Marlise LThe woman I delt with was friendly and efficient.
JOHN FYou could have larger dollies, straps for the dollies & moving blankets
TONI BTruck had just been dropped off by previous user and was not completely inspected by agent. Right outside rearview mirror was broken and would not stay in place.
Kevin S