Customer Reviews for Personal Mini Storage Apopka
(U-Haul Neighborhood Dealer)

Rating:

5.0

Excelente service

Rating:

5.0

Nothing. The woman at the location was super friendly and helpful

Rating:

5.0

Office staff was courteous and knowledgeable

Rating:

5.0

Great customer service!

Rating:

5.0

Nothing.. customer service is excellent

Rating:

5.0

When I walked in to get my U-Haul keys & paperwork she was all ready and prepared. Signed my paperwork and she handed me my copy and the keys. Told me exactly how much gas I needed to fill up before returning it. Great communication. Very Friendly.

Rating:

5.0

I had a nice respectable young man receptionist but as far as the truck rental it was a sure nightmare in desperate need of maintenance it was a rainy day the guitars need to be replaced when coming to a stop the truck slid a couple of times it's in desperate need of a alignment I feel like my license in my life was at state driving that vehicle but I had no choice my U-Haul was closed for that day Sunday and my furniture had to be moved I should have been conversated it made no since to complain I don't think nothing would be done about it anyways but for the next rental on that truck I pray for their safety sincerely Mildred Early....

Rating:

4.0

Very nice people and the service was great.

Rating:

5.0

Always a great place to go to. Friendly and great service.

Rating:

5.0

Lisa was a joy to work with, professional and friendly. She is an asset and I will happily be using this location for future rentals.

Rating:

5.0

I'd like to say it's a Pleasure doing business at the Apopka Personal Mini Storage.Mrs. Kim and Mr. Mike are the Best and go above and beyond to meet the needs of their customers. Continue doing what you're doing 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼

Rating:

5.0

Extremely friendly and cheerful.

Rating:

5.0

Kim and Mike are fantastic!

Rating:

5.0

Keep doing what your doing!!

Rating:

5.0

As always, the service with a smile and quick check in was excellent.

Rating:

5.0

It was frustrating the gas was not full, which resulted in me paying for more gas than necessary to fill the tank.

Rating:

5.0

Very helpful and courteous

Rating:

5.0

Perfect turn in experience. Staff was cheerful and I had no issues at all. Thank you!

Rating:

5.0

Great service and very helpful owners

Rating:

5.0

The district manager was extremely helpful & professional. I’ll definitely rent from this location again.

Rating:

5.0

The owners are great.

Rating:

5.0

Very friendly and helpful staff.

Rating:

5.0

No improvement needed , they were super friendly and helpful. Equipment was very well maintained.

Rating:

2.0

truck was clean, but was very rough to drive. Was very concerned about truck making the trip. It made it, but with A LOT OF VIBRATION. Possibly from from tired not being balanced or rotated. Tread showed very uneven wear. Would not have accepted truck if I had any other options.

Rating:

5.0

The staff was friendly, quick and helpful.

Rating:

4.0

Very easy

Rating:

5.0

Very friendly staff!

Rating:

4.0

Quality Control in the "movers helpers" department. Both loading and unloading phone numbers I was given by U-Haul had voicemail mailboxes not in service. I paid for movers and received ZERO movers. Then I had a 45+ minute runaround on the phone, where I was placed on hold and transfered FOUR TIMES! Before you post a moving company on your movers list, how about checking to see if they can actually be contacted with the number you provide!!!!

Rating:

5.0

Very nice people running the store

Rating:

1.0

Contactless pickup and drop off was not great! The mileage and gas were off when I picked the truck up and even though I logged with photos. I was still charged for 35 extra miles. Truck was dirty, drivers side door did not open from the outside! That is a safety hazard! Attendants were helpful and pleasant though at that location.

Rating:

5.0

Super friendly super fast… you guys rock!!

Rating:

4.0

The vehicle needed maintenance. Warning lights were on for two different malfunctions an or service. It was the only truck avail so I had to chance it for a short distance move. Also the truck was shaking once it attains 55 MPH. Other than that customer service at check in/out was amazing.👍

Rating:

5.0

The drivers seat had a big piece of tape over a hole in the seat and with the heat it kept coming off and sticking to my leg. Uhaul needs to fix this please.

Rating:

5.0

My GF used this location for a couple of years as a storage facility and the managers are the best and friendliest.

Rating:

1.0

Customer service sucked.

Rating:

2.0

Service wasn’t good, it took over 25 mins to get our trailer and we were the only ones there!

Rating:

5.0

friendly accommodating services, experienced and knowledgeable staff, explained equipment patiently and thoroughly, fast service, highly recommend this location

Rating:

5.0

if the managers continue helping other customers as they did me you can't improve excellence.

Rating:

5.0

This was an easy transaction, truck was ready and check-in was fast. Wonderful to deal with

Rating:

5.0

They are awesome and I’ll be back again!

Rating:

5.0

Friendly staff made getting truck nice and easy.

Rating:

5.0

Great service, very helpful and friendly. Truck checkout was done very quickly. Would highly recommend this location for anyone looking to rent a truck from u-haul.

Rating:

5.0

Brad and his wife was very helpful. Thanks guys, great service.

Rating:

5.0

We had great service at the Public Storage! They even stayed late to accommodate our hours. I would totally recommend them.

Rating:

5.0

Your resident managers, Lisa and Brad exceeded my expectations. They came out to my car to get information for reserving trailer in St Pete. When I returned to them, they did everything and were very efficient and personable. I would recommend their location to all my friends. They were great. I Could not ask for anything else, they went above and beyond!!

Rating:

5.0

Uncommonly kind people, this was textbook souther hospitality. The folks here were simply phenomenally good.

Rating:

5.0

I think there is no understatement here, there is no way these guys can do anything to improve the customer experience: attentive service, throughout explanations without overburdening folks, they accommodate you far beyond their responsibilities just to ensure that you have a safe and easy move!

Rating:

4.0

Managers Brad and Lisa were very informative about the operation of the truck.

Rating:

5.0

Incredible customer service, by far the best experience renting a U-Haul. Thank you so much!

Rating:

5.0

They were GREAT!!! And good conversation. We experienced an issue that was world wide and they got everything handled.

Rating:

5.0

We love Lisa and her husband, they are very knowledgeable, kind, and professional.

Rating:

1.0

you intial pickup spot gave me bad info causing extra cost. I told them where I was dropping the truck in freeport and they said that would be fine. went back next day after a call from uhaul and the girl that handles was off do to virus. U charged me $21.00 for something I had no control of. not a happy customer KenI

Rating:

5.0

This is by far the best location to rent a Uhaul from. The staff goes above and beyond!