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CAROLINE VALENTINO
Customer Reviews for Personal Mini Storage Clermont 50
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very customer-focused. Great service.
Paul RendulicNothing that I can think of
Rocco PompaVery nice helpful staff, trucks were maintained very well.
Eddy JudsonYou are on top
Holson TheodoreAlicia, Tony, and Julio are fantastic!
JOSE MARTINEZEveryone was friendly and extremely helpful.
Rebecca KingMy truck has some much issues, oil light came on , my trunk shutdown in the middle of my trip. My truck has misfire ,
Jorge Payan Del RioThe truck ran very well and the customer service was top notch.
Charles PennisiThe frontdesk lady was terrible
Carlos FonsecaGreat job on pickup and return!! Thank you!!
Theodore CymanTo begin let me say the employees there did the best they could. It may as well have been self service. Took way too long to get hitched up. They couldn't get the tongue jack to work. Finally I said lets just pick it up and slide it off. They sent me on my way. When I got to my destination I see a text stating I had to fill out a condition report before I leave the facility. When I got there to return it there was nobody there to help un load. The lady helping out, not even an employee, said just drop it there. I did. Noone came to check me out. Had to go round someone up. When the lady at the front desk got there she said no you can't drop it there. We went through hell hitching back up trying to get it in place. Had my daughter in the back of the trailer for counter weight so I could lift the trailer off manually. I'm 69 years old, we just spent six hours moving crap. The last thing I needed was to basically check out and check in the trailer by myself. I would never ever recommend this place to anyone. In fact, I think U-Haul should refund me every penny. Or cut me a check for the time I worked there. I charge $150.00 an hour for my time. Thirty minutes equals $75.00. Jeff Brown Clermont Florida Ridiculous.
Jeffrey BrownThe employees at this place are very helpful and have very positive attitudes. I honestly don’t think there is anything they need to change
LAWRENCE DAVISTony was awesome. Great customer service, give him a raise!
Barb MulsahineVery quick and efficient drop off. Great staff.
Jerry KartzinelThe staff was very friendly, polite, and very helpful. No improvements needed. Excellent service.
Richard WrightBest customer service ever.
Louis McDonald Florida FreewheelersBest customer service on the planet
Terry Smith Florida FreewheelersBest customer service ever. Tony is awesome.
Pablo Sanchez Florida FreewheelersBest customer service ever. They are awesome
Debra McDonald Florida FreewheelersEverything was perfect nothing to improve. The staff was great and very professional
hermon bellGreat team. Alicia you as extremely helpful.
Bladimiros StavropoulosYour app is impossible to use. Unable to check-in because of issue with photo of ID. On return - check-out took over an hour again on the app that then charged 2 day rental for time of use when I returned before my 8 hrs. In person service was great. Your app is not especially at the end of a long moving day!
Alicia SheridanTry to use the return app and it didn't work
JANICE PETERSIn store representative was friendly, helpful and professional.
Michael DuncanAwesome owners!!
Jeffrey HsuTony at the storage center was so much help and very kind! We had a great experience with Uhaul because of him.
Angela ToscanoWe want to appreciate what they did for us after we left the keys inside the car and the doors were lock. We spent an hour trying to open the car to get the keys but the gentleman that works there was able to opened it and we couldn’t be more thankful saving us from paying extra for the road assistance. Thank you again!
David Nunezfrustrating pickup
Daniel riveraGood people
Craig ForemanIt was great
dennis dittmarRented a 26ft truck and it drove terrible. Bouncy up and down when accelerating and worst part shaky.
Esther BorreroThank you for your Excellent service!
TAMI LITVAKHusband and wife team very professional and also attentive. I am interested in renting some space as well . Again thank you.
benjamin contrerasContinue doing what you are already doing...
Franklin AllenTony was extremely helpful and professional. I would recommend this location to my family and friends.
patrick mooneyThe customer service was great
Tamika SiglerLove the friendly atmosphere and employees. Thank you!
Cathy VailApp did not work when I went to check out the truck. I used the truck for 1 day and got charged for 2 days. This has happened twice now.
Jami IuliTony and Alicia are great! They always go above and beyond to make sure you are satisfied.
Jose MartinezKeep up the good work!
RAMON OTERO BRACEROPrices are always a concern. Continue to maintain reasonable prices.
Ruth ErazoVery customer friendly!
ANTHONY PEDRAZAThe personal mini storage business is second to none. U-Haul on the other hand is a horrible company. They take reservations when they don’t have vehicles and when you go to pick them up they leave you hanging. Tony and his wife at the location are great but U-Haul is absolutely horrible.
Steve CoulsonKeep the staff you have now, they are great! TD
THOMAS DONALDSONThere manager were awesome i hope to them soon . They helpe us in every way possible
SONYA ACKLEYMy experience was over the top excellent!! Friendly, pleasant, professional thru & thru!! And the truck was impeccably clean. Congrats on doing a fantastic job!! I will recommend you, PERSONAL STORAGE, on Highway 50 just west of Greater Hills to everyone !!! Thanks!!!
Judy RosserGreat customer service, very friendly and helpful. A great place to rent a U-Haul or a storage unit.
Jeremy WhattonI received great customer service at this Uhaul company in Clermont. The couple made sure to call to remind me to extend my rental when I lost track of time. They also took care of checking in the rental for us after hours. Highly recommend this company!!
Kayla SanfratelloExcellent location and service provided for the rental.
ANTHONY PEDRAZAGreat job, keep up the good work!
Gerard BlackshearGreat and friendly customer service.
Beau MaddoxTony was incredible, he was helpful, kind, and treated me very fairly. Thankful for his service and I will gladly return to him the next time I need to rent a truck or trailer.
BRENT BURNSThe managers were fantastic. I needed a truck right away and couldn’t wait and they stayed after waiting for a return to help me. Will absolutely use you guys again and recommend you to everyone I know.
Jason Gherghelthe truck ran out of transmission fluid, but they took care of it with no issues!
Natanael RadkeTony and Alicia are amazing! They provided us with exceptional customer service and professionalism. They are an asset to your organization. Thank you, Tony and Alicia!
Sarah Camacho-GarciaExcellent service.
Dean DonnellyVery friendly and helpful.
Dana CooperThe employees were incredibly kind and helpful. This is the second time we have used this location and will not use another location in Clermont FL. They are the best in the area.
Joseph RockThe app takes way too long when you are picking up. It needs to be improved. It took 40 minutes to get through the steps.
Brice HellstromReally nothing personal u haul is what it says .They were very personal and kind .Very satisfied with them great experience
Hiram MarinI have never experienced such amazing customer service as displayed by Tony. Tony went out of his way to ensure the trucks were at their location instead of us having to drive to Orlando. We are tremendously appreciative of Tony’s customer service and great suggestions. God bless.
Desmond Richard Mohan