The gentleman on the phone made it easy for me helped me but the issue was the truck being on empty when I picked it up
frank stevens
Customer Reviews for Personal Mini Storage N Davenport Handy
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Since Uhaul’s self pick up depends entirely on the Internet access, it will be super helpful if this location offers WiFi for the customers. I had to stand in the lot for over 30 minutes to process my self pick up because the mobile internet was slow.
Cai ZhangThe truck was perfect. Job well done.
Maria BetancourtOffice was closed and time on door had passed with no present person was very unprofessional
Jeffrey SeversonDid a great job, no problems
David ArnoldGreat Service, Best in Central Florida And you can take that to the Bank !! Because it does matter, Darryl and Sonja care about there business.
thomas kauppFrom the moment we stepped into the building, we were helped quickly and efficiently! Check in and returning the unit were effortless and pleasant! Love this place!
Scott EvansThe agent at the counter, while she was helpful, was not very friendly or engaging. She was nice enough to answer a few questions but did not try to engage in any other conversation.
Enid MorrisNothing
zethro smithStaff was super helpful and quick at completing the rental process. The equipment was available as reserved and in great condition. Return processed quickly and accurately. Pleasant experience and will look to this location again!
Donald LikeumStaff was friendly and helpful at both pick up and drop off locations
Andrew ReeseExactly how the person describes how to do pick up on a Sunday Easy step by step instruction
Jeffery ZimmermannQuick and friendly help while picking up. Easy after hours drop-off. This location will be my first choice next time.
Randall BlechaThe office wasn't open upon return.
bill beanboNothing wrong with the business itself. The guy was super nice and helpful. Everything went quickly. But I must've gotten some sort of upgrade. I reserved a 20' which was overkill already as far as space, but I was given a 26' which was way too big. I'm a tiny 5' woman, and I was pretty intimidated driving that monster 150 miles on a holiday weekend. Luckily, I did better than I expected, so all was good. But I would have been much less stressed with a smaller truck. I would suggest informing the customer BEFORE arrival that the reserved vehicle is not available.
Lisa StaleyMay be attaching loading ramps to the smaller SUV trunks. But, out of it, everything runs just fine.
LUIS MARTINEZExcellent
CARLOS MORENOWe were very grateful for the availability of a day rental truck, and the staff were kind, informative, and hospitable!
Alexander MontgomeryExtremely unsafe truck put my life in danger. I will be contacting corporate and I want a refund due to the extreme nature of the situation.
Brandyn LonghauserI was very happy with the quick and efficient check-in. Thanks for your help.
THOMAS SULLIVANWe dropped the trailer off after hours, but received an email the next morning with our statement.
Karen RinehartThe unit was dirty and had a lot of dog odor, in addition to having driving failures
Wilmer ZamoraClean vehicle. Ran well. Always easy to process in and out. They run a good operation.
Mark WinnsPassive/aggressive personnel who did not care about customer service. I had an issue with the trailer I rented on 11/01 -the trailer lights went out due to a faulty connection- and I got stopped by the police and got issued a written warning. At 9:30 pm, I assessed that the trailer’s connection with the truck was broken after a very bad repair… The location put me on this trailer knowing that its connection was not repaired. Nonetheless, I attempted to contact the location to report the problem and to extend my rental; I could not drive at night nor at the regular speed. The locations attitude was dismissive and did not offer any solutions, they only said “I have a rental reserved at 3pm today, so you better get here”. I explained that I could not get there on time, they hung up. Further communication was jaded and unpleasant. The Uhaul line was efficient and helped me to resolve the issue after 36 hours, when I found out the very existence of that number. The rental location never mentioned the company number, or what to do in an emergency. The operators said that they would take care of the extra 2 days of contract given the situation, however, I received a receipt with the full price…
Gabriel ArmasI dealt with Darrell, and he was great. Very polite, and easy to deal with I opted for a truck instead of a trailer and he made the process simple and easy. Thank you Darrell!
Kenneth RuggieroFriendly
Alfredo Da Silva JuniorDarrell was great
Jesus RiveraI have used this location many times over the years. They are very friendly, helpful, professional and overall a pleasure to work with.
Donna KeetonVery friendly and easy drop-off process.
Benjamin SnowFriendly
Alfredo Da Silva Juniorcheck tires they needed air
Maritza garciaSuper friendly. Would definitely use again and recommend.
Bryan WilliamsBetter tires and having dolly carts available
Bethzaida LopezOnline pick up so hard to return and pick up I have to call to times at costumer services
Cynthia PabonManager was friendly and professional. Would use again!
Frank HarmerWasn't the best experience ,
Anne NarzynskiExcellent service, very professional. I congratulate you
Jesus MaresResponsibility’s to ensure that the equipment is renting be provided for the customers when we picked up the truck! I have a bad experience lately.
Reynaldo Lopez HernandezThanks
TAY NGUYENVery professional and friendly staff.
William McManusEquipment was not as clean or maintained as previous times. UHaul 24/7 check in was awful & hard to navigate, location services were hard to check in. Took about an hour to check in, get approved virtually, & get keys
Tjandra HandionoAlways polite
robert shepherdAc in my uhaul I rent yesterday no working 🙃 😫 in a 90 d weather.
steven maklinghamThe rental process was quick and easy!
Randy StephensonGreat customer service! Will definitely recommend to friends and family.
Ryan VicenteI told him what my problem was he didn’t care and charge my card soon i turned around without even have the decency to explain what happen first last time ever deal with u -haul
Marawan AlyEngine for truck
Rodrigo Maia do ValleNothing ng
Gerald OakesLocation looked to be a good and resonable for what I neeed. It did however seem to be more of a drop off point then a true U-Haul pickup location.
Brandon RemI had a reservation a a location 2 minutes from my home then the morning of the reservation, my pick of location was changed to a location 15 min further which cost me more in mileage as well as time and gas. Then the representative at the location called me “rushing me to get back this is at 11:30 am.
John MinerGreat Neighbor family
jamal aqarqachVery friendly and helpful.
Charleen PurnellGreat guy, met me in the drive and took it from there! Super helpful!
Scott EvansEverything was great. Customer service was the best here out of all other places I’ve been
shanequia motonThis was not the original location we reserved. We were sent here after the original location didn't have a truck for us. Sonia was understanding of my frustration.
Roy DavisThe staff at this location (drop off) have also been super great also. All around great experience
KAREN GAMBLEThe gentlemen who helped me was very helpful and informative on my first rental. Van was also very clean.
Nicole Rengifo