Both front desk women were great, friendly, informative, and answered all my questions. Loved the whole experience
roberto S.
Customer Reviews for Personal Mini Storage Spring Garden
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing! The lady who runs the business is great! Friendly, very capable!
Christine M.The check engine light was on, I called and was on hold for over 20 minutes and no one ever picked up
Crandall A.A Shoutout to Dot for Saving the Day with U-Haul! Moving day can be stressful, and an unexpected change can throw everything off balance. That's exactly what happened when my U-Haul reservation was moved to another location without any phone call notification. 😱 But, as luck would have it, Dot was my silver lining amidst the chaos. 🌟 Dot stepped in and turned what could have been a logistical nightmare into a smooth experience. With efficiency and empathy, she provided the solution I desperately needed. 🚚💨 I'm incredibly grateful for Dot's quick thinking and action. If you ever find yourself in a moving predicament, know that there are angels like Dot ready to come to your rescue. Thank you, Dot, for your exceptional service and for being my moving day hero! 🙏💖
Teresa A.Nothing
charles H.Dot and Kevin were fantastic. Would definitely recommend. The entire location including storage units are pristine.
Barbara S.Tell them to rent the truck when the location is open because mobile pick up is terrible.
RENEE R.Fantastic service friendly amd easy to hook up amd drop off will rent again from this location could not ask for better help!
Jonathon L.The truck cab smelled of urine. The drivers seat was broke down. The air pressure sensor for the tires was broken and the right rear tire was very low.
Becky D.All was a smooth and trouble free operation. Don't slack off!
Tom S.Always a pleasure to do business here. Staff is always friendly and helpful.
mark U.Staff was super friendly and the process was easy. I just wish they had more dollies. Can't believe there was only ONE available.
Austin E.Very friendly and nice persons at the desk.
JOHNATHAN S.The 2 gentleman that assisted us were friendly and competent. The office is clean and smells good. The truck was ready to go with clear instructions provided. Great experience and if I needed storage would use this facility. Will recommend this location to others!
Joann C.Some units leak.
Charles N.The app is terrible. Slow and freezes a lot. The tutorial to drop off the rental is deceiving, shows you taking maybe 2-3 photos, when in fact is asking for almost 10 photos, look like a clown taking all those pictures at a place where is closed.
Bardo L.Very Helpful
Hector H.Nice place and great service. Drop of was easy. We use U-Haul for everything we need to move. Placing my order was a breeze with the assistance of the staff on the phone. Thank you.
VIRGEN C.Dot&Kevin were prompt to serve,professional,courteous. Informative of all processes for rental of both vehicle as well as storage spaces. Hassle free rental of 15' truck!
Steven T.Owners were very nice. Truck was as advertised.
Nancy S.Very friendly. Was quick and easy. Took about 5 minutes
George O.This U-Haul location is convenient to me, and the personnel are always friendly and helpful.
Daniel W.It all went wonderful
Sherri S.Thank you stay five star as you are
Ronald D.Nothing the service was excellent
Michael P.Thanks. Very efficient. In, out, done deal. Have a blessed day. Bill.
William F.Great service
Debra H.Staff was awesome. This would be my rental destination from this moment on.
Ken R.My truck didn't have any gas in it but I bet they have charged me already, next time I'm going to take pictures of everything
Deanna J.Customer service was excellent. My selected vehicle was ready when I arrived and check out was a breeze.
john F.N/a. Everything went smoothly.
Michael A.Just a few parking slots.
Jose D N.The staff was very professional, friendly and accommodating
Raymond S.The operators of this facility are a joy to work with. What could be an unpleasant experience was made very simple, easy with clear explanations.
Harry S.customer service was excellent. In and out in a short time. Will definitely return for future rental
Randy M.Dot and Kevin (owners) are a big reason I chose this place. They are wonderful! I rented a truck and moved things into a climate controlled storage space. Everything went so smoothly and the facility is so clean and well-maintained.
Nancy G.Good morning, the staff is very professional, helpful and friendly thank you very much.
Juan B.Great store and people..... Just wish Uhaul wouldn't let me pick a location that is not accepting drop offs, resulting in wasted time, gas, money
Lee P.Nothing . The staff was great rental was easy an quick..Very good experience.
Linda H.Everyone was friendly and it was a smooth process.
STAN L.Staff was friendly and effective. The truck was clean and parked out front. Easy access on and off site.
JAMES C.Staff is very friendly snd supportive. I have no suggestions for improvement because everything was good for me.
Jean A.It would be nice if the ramp was wider. We used a professional furniture dolly to move the furniture but couldn't take it up the ramp because the dolly was wider than the ramp; so, we had to lift the furniture up instead of having the benefit of a ramp. Otherwise everything was great.
Diana J.The service cannot be better at this location! They are more than willing to do whatever it takes like coming in early to meet the customers needs. The trucks are well maintained and are easy to drive with no worries about breaking down!
JAMES T.No dolly that I requested and trash in the back
JOSE G.I have used this place several times over the past few years. Never been disappointed.
Elizabeth B.Office staff unable to help with trailer and called another guy to help. I asked Office staff if I needed anything, proof I turned trailer in and they said no. Another guy was called to unhook trailer and take it away. He was very nice and helpful. I asked if anything else was needed or if I need to sign anything or get a receipt for turning it in. He said no. 4 days later Office calls me asking if I turned in trailer, REALLY? Then they were asking g me when or where I turned it in and to prove it. I finally got sick of her questioning me and told to go out to the yard where they took it for storage and to verify by the trailer number. Office was very unorganized and not helpful.
BRIAN Y.Continue the best customer service I could ask for. My experience with U-Haul was smooth, easy, and U-Haul's customer service was top notch. Personal Mini Storage also had amazing customer service. The staff at Personal Mini Storage in Deland Florida, were helpful and very welcoming. I hope to be able to experience U-Haul's outstanding customer service again in the future.
ANDREWD M.Very friendly staff and human to me in a stressful time. Clear instructions. Flexible with me about my hours. Great equipment. My only issue is where to park my car while I am using the U-Haul stuff. I need to rent something again tomorrow and I am going to call now and ask this very question. There probably is an answer, if I had asked before.
Jean A.Cory was outstanding. He explained everything in detail leaving no question unanswered. He maintained professionalism throughout the process all the while having a great sense of humor. Job well done Cory.! Dan Crowson
Dan C.They were friendly and helpful
leslie G.The software wasn't working efficiently but he managed to process things fine. Even though it was a storage center and not some u-haul hub, I'm glad I could rent it there. I appreciated that there was a one way discount.
Ken B.They charged me for 32 miles when I only did 20 and that's at the max. I returned it with little over 1/4 take of gas which was more than I got it with and they stated it was under. Overcharged me for these things that I know are untrue. Very disappointed. I even returned it 12 hours early too.
crystal A.