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Rodney R
Customer Reviews for Pinnacle Self Storage of Leland
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The pickup and drop off process is so incredibly tedious. In the app, I was asked to take a photo of my face and my drivers license when I reserved the U-Haul, and then again when I went to pick it up. Once I confirmed I was at the right pickup location, it goes through a rental qualification process? Why is this not done before I actually go to pick it up? That is a waste of time on the day someone is moving. Also, taking pictures of every angle of the truck when returning it is ridiculous. That seems like it’s just so that someone who works at U-Haul doesn’t have to do the actual work of inspecting the truck themselves. The whole process was extremely irritating on a day that is already stressful.
Taylor YGood people, easy to work with
Patrick DVery accommodating and friendly staff
robert pExcellent customer service
Misty KWhen I came in to the drop off location I parked the truck with the others. I walked in the store and the guy at the desk asks for my name. I tell him my name and he states never heard of you rather rudely. He asks me to check my reservation drop off location I show him that I am at the correct spot. He says well I don't know anything about this. Give me the keys you'll get a receipt emailed if I figure it out. Maybe a touch of customer service training could go a long way for this gentleman.
Zachary SPinnacle Storage was clean, helpful, and courteous.
Maureen LThis dealer was very helpful when we returned the equipment. We didn't realize we were scheduled to drop at a different location and he coordinated with UHaul to receive the equipment without any additional fees. Great customer service and a very clean and neat location with easy access.
Deborah TGreat customer service !
David PMy experience was first class in every respect. Equipment was there in good working order when I arrived. The agent was speedy processing the paperwork... and very helpful attacking the trailer and verifying proper function. Set the standard for customer service.
Karl RThe experience was great until the return. The previous fuel level was incorrect, causing additional fuel charges in my bill. I have never been charged this in all of the years I have been renting u-hauls. The system was down when I picked it up so I had no way of verifying the fuel level prior to leaving, against their stated amount.
JUSTIN BFriendly and professional service! I have used their services for past 4 years and was always great 👍. Highly recommend!!!!
Michell OOffer more packing materials
Kurt WEverything was great. The staff was extremely friendly.
Eric LVery helpful and friendly
LORI WI don't know how much better or easier it could have been. People were professional. Process was fast and easy. equipment was in good repair. Good experience all round.
Michael BSeth was very helpful friendly and professional. We were in and out in a flash. Clean truck and facility. Highly recommend Pinnacle Storage and U Haul.
CHRISTINA DI had a one way truck rental on December 23rd. We returned the truck the same day (Dec 23rd) in Porters Neck as scheduled. I never received a receipt for the rental and return.
Paula CMarshall was very professional and quick. Met my needs 100%. Highly recommend
Randolph SGreat place and great people to work with and I will be using them again
Melanie WStaff at Pinnacle were friendly and professional as was the staff at the Leland Storage Facility location who referred me to Pinnacle to obtain the specific vehicle I needed.
HENRY COnline return is a great program for after hours or holidays, weekends, etc
CHRISTINA DThis location has always been very helpful and easy to deal with.
Paulette LAlways a good experience at this location thanks for the service,Joe Beckley sr
JOSEPH BThank you for such professional service!
David LVery simple drop off. Handed the keys to staff member and he said you are done. Zip - Zip - out in 20 seconds
Rick WSuper easy transaction, thanks
LARA ANothing
Anthony DSocialize the requirement of the drop off protocols. Pictures etc.
Benjamin ASeth at the drop off location was excellent. Helpful. Courteous and professional. I would rate this location as excellent and the personnel even higher. This experience helped save my perception of U-Haul because of an issue with the original pick up destination being subpar and not a good experience
Dwain TProfessional and informative employee experienced. Truck was reasonably priced and in great mechanical condition.
TOM SMake sure you tell all customer to take a picture of the gas indicator and mileage before and after. Because I got scammed.
Edrica WAt 1245 pm when we dropped off there was a “we’ll return at 130” sign on the door. Equipment wasn’t checked in until 245 pm which was after our return cut off and the unused furniture pads were not credited as returned.
Demetrius RVery easy to pickup with the online order
Susanne LThis truck exterior logo is pealing off. Interior cab needs major detailing. Blankets had trash in some of them.
JOHN AExcellent customer service.
George WMade it easy
William HWe have dropped of equipment here before. The staff was courteous and very efficient. We were able to drop the tow dolly and had a receipt before we arrived back home.
Paulette L