Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Shannon Curtiss helped us make our moving experience painless. He made sure our vehicle was hooked up properly and that we knew how to use the equipment properly and that everything was working as it should. He explained what we needed to know about returning our trailer. A pleasure! Thank you!!!
June K
Rating:
4.0
Truck was nice and clean. The people were great.
Shawn O
Rating:
5.0
Your app did not work as stated. I had to wait for the attendant to pick up the vehicle.
Edwin C
Rating:
5.0
Customer did not leave a comment.
Charles R
Rating:
5.0
Customer did not leave a comment.
Tracey S
Rating:
5.0
Customer did not leave a comment.
Charles S
Rating:
5.0
Customer did not leave a comment.
Lori H
Rating:
5.0
Great experience on both ends of my trip
Gerry R
Rating:
5.0
Customer did not leave a comment.
James R
Rating:
4.0
Customer did not leave a comment.
melissa a
Rating:
5.0
Customer did not leave a comment.
Durward L
Rating:
5.0
Good attitude
Andrew M
Rating:
5.0
Great customer service. Truck was clean and comfortable
Glenda K
Rating:
5.0
Customer did not leave a comment.
Lourdes R
Rating:
5.0
Customer did not leave a comment.
Michael L
Rating:
5.0
Customer did not leave a comment.
David H
Rating:
5.0
Owner was great and process smooth and quick
Rebecca O
Rating:
5.0
Customer did not leave a comment.
Angelo H
Rating:
5.0
Customer did not leave a comment.
Tomas D
Rating:
5.0
Customer did not leave a comment.
GUNNAR M
Rating:
5.0
Customer did not leave a comment.
david c
Rating:
5.0
Customer did not leave a comment.
James G
Rating:
5.0
The ONLY bright spot in the entire transaction was the pinnacle location. The guy who helped me was clean cut, helpful, inviting and resolved my issues.
Daniel R
Rating:
5.0
Customer did not leave a comment.
Bryan A
Rating:
5.0
Have rented two uhauls from this location and they are the best! Trucks always clean & ready to go, staff is extremely courteous and helpful! Great experience, thank you!!
KATELYN M
Rating:
5.0
Customer did not leave a comment.
Tomas D
Rating:
5.0
Customer did not leave a comment.
David B
Rating:
5.0
Customer did not leave a comment.
Mariah W
Rating:
1.0
Customer did not leave a comment.
Ernest R
Rating:
5.0
Customer did not leave a comment.
Christopher D
Rating:
5.0
Quick check in process. Very helpful.
PAT M
Rating:
5.0
Very helpful staff
HUGH G
Rating:
5.0
Awesome! Great service! Very quick and easy!
JOEY W
Rating:
5.0
Customer did not leave a comment.
Todd O
Rating:
5.0
Customer did not leave a comment.
Jim B
Rating:
5.0
Customer did not leave a comment.
Wayland C
Rating:
5.0
Customer did not leave a comment.
DUSTIN W
Rating:
5.0
Customer did not leave a comment.
Beverly R
Rating:
5.0
Customer did not leave a comment.
Andrew M
Rating:
5.0
Customer did not leave a comment.
Leslie F
Rating:
5.0
Very kind and helpful will always recommend to everyone
John G
Rating:
3.0
I just did a key drop because the personnel was gone to lunch.
PENCIE C
Rating:
5.0
Customer did not leave a comment.
Tim S
Rating:
5.0
Customer did not leave a comment.
cathleen b
Rating:
5.0
Customer did not leave a comment.
Dale V
Rating:
5.0
Customer did not leave a comment.
Danny J
Rating:
5.0
Customer did not leave a comment.
DUSTIN W
Rating:
5.0
Employees were awesome and helpful.
Luke F
Rating:
5.0
Nothing
Zoe D
Rating:
5.0
Customer did not leave a comment.
John B
Rating:
5.0
Pinnacle storage was our greatness move!
Robert p
Rating:
4.0
Customer did not leave a comment.
Scott B
Rating:
5.0
The entire experience was great…
Robert M
Rating:
5.0
Customer did not leave a comment.
Cassidy P
Rating:
5.0
Customer did not leave a comment.
STEVEN S
Rating:
5.0
Customer did not leave a comment.
Rich S
Rating:
5.0
Great team in Sneads Ferry as well. Thank you
Robert D
Rating:
5.0
Customer did not leave a comment.
ELMER C
Rating:
4.0
Customer did not leave a comment.
Bucky L
Rating:
5.0
Don’t know of anything. Shannon was very good.
Scott M
Rating:
5.0
Very friendly and helpful
DAVID D
Rating:
5.0
Shannon was very helpful and professional.
DONNA C
Rating:
5.0
Customer did not leave a comment.
Barbara S
Rating:
5.0
Very helpful in moving the trailer, getting our receipt. Office was nice and clean and my husband even commented on how good it smelled in the office!
Allison T
Rating:
3.0
The app was not operational
Ken B
Rating:
5.0
Customer did not leave a comment.
Gerard G
Rating:
5.0
Customer did not leave a comment.
Mark N
Rating:
5.0
Great Customer service. Very helpful and Kind and made sure I had everything I needed. I will use them again!
Cherish R
Rating:
5.0
Customer did not leave a comment.
Dawn S
Rating:
5.0
Customer did not leave a comment.
Pat G
Rating:
5.0
Customer did not leave a comment.
Norman K
Rating:
5.0
Customer did not leave a comment.
Vicki C
Rating:
5.0
They recommended a terrific group to help with this move. They were excellent. I would trust Frank Smith and his folks any time.
Vicki C
Rating:
5.0
Customer did not leave a comment.
Dale B
Rating:
4.0
Customer did not leave a comment.
Jeffry R
Rating:
1.0
refused to give deposit return and was unwilling to help with resolution.
Geoff W
Rating:
5.0
Although the pick up truck I reserved was not available (due to a customer late returning it), the very kind gentleman working gave me the use of a box truck. The employee was very apologetic and accommodating. Everything went smoothly.
Cindy C
Rating:
4.0
Customer did not leave a comment.
robert l
Rating:
5.0
Customer did not leave a comment.
Jane N
Rating:
5.0
Customer did not leave a comment.
Timothy e
Rating:
5.0
Customer did not leave a comment.
Nathan D
Rating:
5.0
Customer did not leave a comment.
Jeff U
Rating:
5.0
He is very helpful
JACQUELINE M
Rating:
5.0
Customer did not leave a comment.
James S
Rating:
5.0
Customer did not leave a comment.
RICHARD H
Rating:
5.0
Customer did not leave a comment.
John B
Rating:
5.0
Customer did not leave a comment.
Mark W
Rating:
5.0
Customer did not leave a comment.
Rick B
Rating:
5.0
The guy who checked me out was helpful, great experience, he even helped when I couldn't back up with the trailer.
Cristin B
Rating:
5.0
Customer did not leave a comment.
Vicki V
Rating:
5.0
Customer did not leave a comment.
William S
Rating:
5.0
Customer did not leave a comment.
John S
Rating:
5.0
Friendly, helpful and professional.
DAVID W
Rating:
5.0
Customer did not leave a comment.
Susan A
Rating:
5.0
Like in the past using U-HAULeverything went fine.
Timothy E
Rating:
5.0
I have been a customer for five years and the service was excellent. When ever I had a situation or a need to do something out of the ordinary the Sneads Ferry location was there to help. If I needed a vehicle or change of unit size they accommodated me, convenient location as well.
Donna B
Rating:
5.0
Excellent
Jeff U
Rating:
5.0
John and his staff are exceptional. I’ve used this place for storage and for uhaul rentals. Always accommodating and super friendly. Not to mention convenient.
