As exspected. Ready to roll. Very satisfied.
JOHN M
Customer Reviews for Plaza Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Con Uhaul todo es de calidad, excelente atencion al cliente, excelentes equipos, buenos precios, definitivamente los super recomiendo y los volvere a contratar
Doris EExcellent service. The midsized truck was clean and ready to use. No performance issues and was very easy to drive.
JOHN MI've rented twice at this location. Very professional.
Denise SOwner Marvin took care of us personally, he was very helpful and kind. He had the pulley we needed also (other location didn’t.) When we need a Uhaul this is our place to go now.
patricia MImprove your customer service.
Kyana MExcellent customer service and the truck was VERY clean
Melanie CNot charge so much for the fuel. I went maybe 6 miles and was charged $33 for the gas. A rip-off.
KENNETH LSo convenient, friendly, and quick to process.
diane BNothing. The truck worked great and there were no problems
Chad Dit would be very helpful if UHaul provided EZPASS stickers on their rentals. Other businesses I have rented from provided this a as extra service the customer choses to pay for.
Debbie NThe equipment did not have Air condition
joe gWe should be able to drop off a uhaul anywhere with no charge.
Jesus LSmh
MANUEL TYou don't have to improve anything the trucks are clean the building is clean and the customer service is great thank you for letting us use your service
JAQUELINE GWonderful folks at Plaza Auto/U-Haul.
MARVIN MGreat customer service
TALESHA CThe signage is not very good and difficult to find.
RAYMOND MWe had a great experience with renting the truck. However, we only needed the truck for 24 hours, but had to pay a 3 day minimum. We were offered a month of free storage but we didn’t need storage.
RANA Cfor 3 hrs you all changed my $61.00 to $101.00 and now i see your charging my card another 37.00 But I will call my bank to hold everything until all get back to me
SHARONDA GGreat experience. Very nice people.
DAVID JTruck was OK....your website is well below average - starting with the "contactless pick-up" - which it is not. I spent about 20 minutes getting everything set-up, then, in the rain, it became obvious that there was much more to do when i picked up the truck. The fact that you have to contact the "alternate contact" - is ODD - and, should certainly be noted in the original sign-up process. The website timed out multiple times when i was trying to review the trucks status. i finally just left after 20 min of jerking aroud. Website was completely useless when i tried to extend my rental. And, really odd - rather than calling/texting or emailing me - you called the alternate contact - why?
Thomas JHow do I get a copy of final invoice....its impossible to find on the website
Anthony KVery helpful staff.
Brian CFirst time using u haul and probably last time using u haul I felt cheated and i called customer service about it, charged 300$ for a 12 hour job not nice.
Maria FNeeds more cleanliness inside the cab.
Sandra FEmployees where rude and place was to small to have uhual’s there.
TRENT TExcellent customer service
Esayas KThe mobile app pick up process could be at least partially completed ahead of time so verification of alternative contacts is already done and you're not sitting at the truck waiting for approval.
Jason CI was given incorrect information regarding the adjustment of my rental pick/return times.
Bria FLeft my phone holder in the truck hooe to be able to get it back
guadalupe sNothing. Very impressed with the experience. Worked out great.
Troy MThis truck was NOT ready to be rented out! 1. The office staff arrived 30 minutes past my 9:30am appointment. 2. Their software didn't work properly (or user error?) so 15 minutes was wasted getting a copy of my driver's license. (He finally gave up and used the copy machine.) 3. The truck inside was filthy - I had to sweep before I could use it. I took pics of the trash and food spilled out all over the driver's and passenger areas. Empty bottles overflowed from the door pockets. 4. The truck was labeled as having no exterior damage, but I submitted pictures of major scrapes and scratches all over that I could have been responsible for!!
Julie RNo hassle rental co. Clean truck, friendly staff.
Michael QThe gentlemen there were super helpful and accommodating. Would definitely recommend and return back! Kuddos!
Emilyariel GI would do the same thing again next time I need a UHAUL. Best experience Ive had. Thank you for the trust.
Ernesto GEverything went well, this was my second time renting from this location. The 24/7 mobile pickup was something new, but it was easy to do. Definitely going back to them for my next move!
Edith GComputer system wasn't working, took 50 minutes from time I walked in front door until the time I drove off with trailer. Small portion of lot allocated for uhaul equipment - picking up and returning equipment is difficult. Customer service really wasn't good either, front desk friendliness was terrible.
Timothy GCustomer service
Rengsochung LWonderful and polite folks. Jose is will knock himself out to please the custumer. The owner will give advice and is very nice.
MARVIN MMy trailer and hitch came off while driving. When I called this location about this, he took no responsibility, had no sense of concern for me, and said to "just call customer service."
jasmine wThe driver side door needs to be adjusted so it closes easier.
Patrick CDid the mobile check in and never gave the lock code. Had to call customer support multiple times which then took 30 more mins and that cut into our reservation
Deborah CVery clean truck. Virtually damage free on the shell. The vehicle had 42,000 miles On it but I could have mistaken it for 5000. Owner was congenial.
Rivers PProfessional and courteous from the moment you walk in to the moment you walk out.Will return for sure
jossue gRates are high. A $20 quick trip quickly added up to $105- plus I added gas. Please re-evaluate your rates. Other than that, it was quick and very easy!
Alicia VThis location is wonderful. The people and very friendly and very helpful. You could not ask for anyone nicer. It's a great location.
RODNEY PI was charged for something i never received
Jessica MCost should be less
Taha SIt was nice to deal with such friendly people.Jose made sure my trailer was properly hooked up.
MARVIN M