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Ashley Winslow
Customer Reviews for Indian Lakes Foodmart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location does not have the ability to check out rentals with the staff that work at the location, they call someone on their cell phone who actually processes the check-out of equipment. They did not have all of the equipment on my rental agreement, then attempted to tell me that it wasn't on there. I ended up having to find the equipment myself by calling Uhaul dispatch.
Ian OveraasN/a.
Gildardo BustamanteMake sure trucks are up to date on maintenance and up to date inspection stickers. Make sure a walk through is being done to indicate any defects to trucks.
Dhevon BarcoTruck was unsafe, with very loose steering, grinding from worn out brake pads, whining in steering column, and the truck backfired on me multiple times throughout the rental period. I would like my rental to be reviewed with potential compensation being considered for a less than favorable experience. I can be reached at 757-693-1296.
Craig BialoruckiI understand that this location is a mini-mart / gas station, but it needs to be set up so the attendant doesn’t have to call his boss, wait for him to call back in with verification that I’ve rented the trailer. They should be set up so everything is done onsite - not over the phone. Absolutely a waste of time.
Daniel WoodallBeware they are doing fraud. Arrived with quote for $45 they tried to charge my card for $94 after an hour for it down to $55. Booked 1 day returned 2 hours before due. They refused to give me a receipt said would be mailed to me. It was 2 hours later. Charged for an extra day and gas. Odometer showed 14 miles driven. I have receipt for 2 gallons of gas added. They still charged me for gas.
Dawn JohansenThe receiving personnel are the folks who run a convenient store. They had to call someone who then told them what to do with the trailer.
Benny greenAuthorized drop off location. No paper work given at drop off. Took 3 days for equipment to be entered as received. Had to contact uhaul customer service to verify all was well. In the end it all worked out. Would recommend pickup/drop offs be done at actual uhaul centers.
Joseph ForanThe truck was not terribly clean. The real problem, though, was that it was parked in a muddy field, rather than on the paved area right next to it. This meant the truck was immediately stuck in the mud, and had to be towed out, a process that took three hours. That was entirely unsatisfactory. An employee stated that this was not the first time a truck had been stuck in the mud, either.
Allen LotzChoose what business U-Haul contract with wisely. This business did not know the truck was on empty until February 20,2023 (the same day I picked up the truck). The guy said he was going to contact U-Haul to let them know it was on empty but I’m guessing he never did. If he would have done what he said he was going to do I wouldn’t be having this problem. The truck was not clean. I had to clean it up the best I could.
Constance MartinClean the Uhaul and have the supplies that was paid for. Have the uhaul fueled up beforehand? It was at 1/8 at the start. Acted like they didn’t know about Uhaul rentals, took forever for them to verify account and hand over the keys.
Brandon FordThe attendant at the store was not empowered to make decisions nor had direct access to the UHAUL management system. They were getting screen shots sent to a personal mobile device regarding reservations. Playing games of telephone to resolve issues. Extremely unprofessional and inefficient. They insisted the customer call 1800 uhaul while they called an off site manger. Took roughly an hour to get the keys to a UHAUL which in the past has taken me 10 minutes or less at other locations. The Indian Lakes location needs to get with the program.
BRADLEY BEAHANI was charged a fuel charge even though I filled up the tank and the attendant acknowledged I was good to go. I didn’t realize it till I arrived at home an my invoice was emailed to me. I emailed customer service but have yet to hear anything about a credit. Very frustrating.
Oscar Aujero