Great vehicle! Smooth pick up and return process.
CHENGGONG W
Customer Reviews for Postal Annex
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service and equipment were both excellent.
Ron MVery expensive and dishonest service, no human interaction from. I rented a van on Saturday at Postal Annex office 1553 in Santa Clara and due the traffic wasn't able to return it at 4.30pm. I called the employee and explain that I am about half an hour late and I can leave the van next to the office where the another vans are located. He ask me to bring the van Monday morning because Sunday his day off and then charged me as much as possible for his weekend referring to following instructions.I highly don't recommend this office and this service!
Natalia KVery friendly location! Would rent again!
Frank ANothing that I can think of.
Daniel SPlease add an option for off hour key return - I had to come back the next morning to return it during business hours.
Bryan BFriendly, helpful, efficient. Would recommend and will definitely be using again for all my hauling needs. Rental and return were easy and stress free. I particularly appreciated the license photo area as taking a picture of my ID is not always easy. It was well lit and clean so my ID photos were accepted without any re-takes. Overall excellent experience with this rental.
JULIE GThis guy was the worst i ever had in my intir experience ill pesonality he even offered for not coming back again
Mike SHorrible customer service. The front desk guy told me to make sure there's not a spec of dust in a threatening way. And the guy I returned it too threw a fit over the gas gauge not going above full. I didn't drive far and the car didn't really use any gas. I took it to a gas station and it only took half a gallon. And the guy accuses me of ripping them off, charged me 30 which I had to dispute. U-Haul corporate needs to discipline the people running this location. These people are ruining your brand.
Beecher aI swept the vehicle clean before dropping off the vehicle. The owner then told me it needs more sweeping after which me and my wife swept the whole thing twice. Even then he wasn't satisfied as dust accumulated in his vehicle (which should be as he left the doors open, no surprise). He then threatened us saying the next time I bring in such a vehicle, he would charge me a sweeping fee. This is not the first time I have rented a Uhaul vehicle and never had I had such a bad experience
Mohd AThe van is not fullfilled，but the owner asked me to fulfill. It cost me another 27 dollar for only less than 8 miles.
Lingling QThe person onsite was rude, and literally accused us of not refuelling while the uploaded image of the dashboard says otherwise.
Ashish KFor this location, it would have been good to have an option for online app check-in. Saves time waiting at the counter.
Arvind SShow the name of the shopping center in addition to the address, as the number address of the center is not displayed, however the center name is. Even with cell phone directions I spent time entering two separate adjacent centers before sighting the Postal Access in the center of its merchants row. The parking was great and room to park own vehicle for the work day so didn’t need someone to drop me off or pick me up. You didn’t ask but the service was first-rate with full hands in instruction on how to safely operate the rental van before departure. Best ever !
Keith AThe computer system needs updating took forever.
Madalene GChuck is very friendly, courteous and helpful. His customer service is just wonderful, and his equipment is always clean and ready for use. Thank you!
Steven HWhen I went to pickup the Van I had booked they asked me to take photo from my driver license and opload it, which was an optional step during the onine reservation. My phone camera was not working and I could not upload the photo. It was completely non sense. I was there, I had my driver license on me. But they refused to let me pick up the van without an upload! It was not acceptable at all. Eve if they needed, they had several scanners and copy machines and they could get a copy. And again they refused to do. I had to cancel my reservation and go all the way back home and find a way to upload a photo of my driver license and got back to finally pick up the van. They wasted 2 hour of my time fr nothing! Also after I returned the van they had me sweep the cargo area while it was clean. Because of very tiny dust like particles they had me sweep the cargo so I don't get charge 25$ more. I would discourage EVERYONE from going to this location
Amir BOverall, booking on the website was great, but then I got the call from the shop to say he can't rent for the whole 24 hours and need to bring early. The vehicle has a sensor problem and wasn't get fixed. Then when returning, he made a lot of faces on a professionally cleaned vehicle and charged $25 fee after giving me a broom to clean, which I did. Really a horrible experience. Hope that guy is not allowed to have this dealership
Abhay jThe entire process went smoothly. From reserving to drop off. Very convenient location.
Lorrie MThe person was making inappropriate jokes which made us uncomfortable
Hongyi ZNothing to improve. The owner, Chuck, is a wonderful person. He is polite, caring and professional. Thank You!
Steven HGet service, highly recommended, awesome staff
Michael Dthey over charge me. it was clean and they still charge me cleaning fee. please do not go this location. they will rob you
Awtar RPostal Annex goes above and beyond for the customer. Very helpful, very reasonable.
James NI won't rent a trunk at that place...
CHUNGKUANG TTeach the proprietor to respect customers more (and especially note that it's mostly women giving 1* ratings and men giving higher ratings.) I should not have needed to put almost 4 gallons of gas into a small cargo van I drove less than 6 miles, especially after all the dire warnings that I needed to return it with the tank completely full.
Aliza PI rented a Uhaul from 9:30 to 3:30PM through the official website. When I got to the location, my time was changed from 9:30 to 9:00AM and shortened to 1:00PM. I asked why my time was changed without any prior notification on the day of my move and I was met with a very combative manager. I said I am sure this is not their fault but there is a misunderstanding and if we can fix this. He said they don't stay open until 3:30PM. I am just shocked that they do not honor what I applied for online and changed it without warning. The equipment was fine, but the management was awful. I would avoid this location like the plague.
Kai-Chyuan LMisconduct by the owner. I felt it was because of my race.
DEVESH SThis location did not offer me option to drop off at another location . Since they were closed on Sunday. I had to drop off the vehicle before 4.30 pm on Saturday ( picked up at 9.00am). Very inconvenient , but I had to do due to the urgency of the situation. Other wise great people , liked the postal annex people I dealt with . Would do more business under ideal circumstance .
SURESH NBigger or more noticeable signage to find the store. I had to drive around a bit until I noticed it. Good staff and good location though once I found it.
BRIAN SWorst service I have ever met in my whole life. 1. I returned the truck with full fuel, but the representative was insistent on charging us for not refueling. I have to drive the truck to gas station to add another 0.3 gallons of gasoline. 2. I swept the trunk very clean, (I posted the picture on Google Maps) but they still said it's considered dirty and wanted to charged about $25. What makes the whole thing worse is their horrible service and harsh language. They yelled at me and we almost fought!
HAN ZGreat job, good communication - will definitely work with this dealer again!
John OThe location was TOO FAR from my home. At $0.99 a mile, just to get from the location to home and back cost $12.00.
KAREN GOwner basically yell at me for a few crumbs. Windows were extremely dirty.
marissa zCustomer service is horrible, customer service representative was very rude
Ariful Hthe check-in process is ridiculous and time consuming. Nice way to pass on the work to your customer and save you money in the process. Not good customer service. Also, i have a cleaning fee!! Unacceptable.
PATRICIA LVendor was very sexist
Sriranjitha RChuck made this experience so easy and fast!
Matthew CI would like to report the location for their poor customer service and use of harsh language. The consistent bad reviews at the location should be a red flag. To summarize our experience, we returned the truck with fuel at F as stated in the rental agreement and returned it as clean as we got it but the representative was insistent on charging us for not refueling. Further he pointed to specks of dirt on the floor and said it’s considered dirty and we’d be charged for the same. However when we returned the vehicle the representative left the same truck with its doors open.
PRIYA VBooking was for 1-4PM, but store representative appeared to change it to 12:30 to 4:30 in the last min without any notification. When arrived at 1PM as originally planned, I was still asked to return by 4:30 because they need time to be ready to close store by 5PM. U-haul system should not allow booking till 5PM if the local store reps are not willing to honor it. Customers will be rushed or risk losing time, especially when some time is also needed to refill gas.
NAHUSHA BThe owner/operator is superb. Honest and kind.
HEIDI KThe equipment was clean but had some issues as broken buttons over the fan control panel, and broken handle for the parking break.
THIAGO PExcellent check out and return experience at this Postal Annex. Very friendly and efficient! A few issues: fuel was low and windows were dirty at pick up; 12V accessory socket was taped over so we could not charge phones during the long drive. But, overall, I would definitely use U-Haul at this Postal Annex again.
Edmund VThe person who helped me added insurance to my order without telling me, so my total was more than expected
LUKE MFelt scammed by the $25 brush-out penalty, for a tiny handful of dust. Same guy who loudly disputed my State-managed confidential address when I went to pick up. This just felt like retaliation in a very petty way, so will just go somewhere else next time.
ALISON CRude and unprofessional staff. I have rented U-haul before in MO. I was never asked or given a broom to go broom the floor of the van. And especially with no clear explanation and just by being irrespectful and redness. I had seen poor reviews about this place but went there anyway because it was closer to me. Will never go to this place again, and maybe U-haul in general.
Omid HI was late by 10 minutes and the dealer started calling me and threatening that I have stolen the vehicle. He also started putting so many allegation on me and asked me to come to different location. I am being a lady I got panicked and I really don't recommend anybody to pickup the truck from this dealer. Kindly review the case and let me know what action can be taken against this dealer
Sandeep HWhen renting out Fuel should always be full...the one I took was not full...there is always room for conflict when you return the vehicle.. Please see to that fuel is full when giving for rent
Pradeep NNothing. The postal annex employees were awesome and the van was exactly as advertised.
NOLAN VAttendant keeps talking on phone. Even though I returned vehicle clean, he charged me $25 extra Had very bad experience at this location
SURYA MI like that this place was open at 7 a.m. compared to other U-Haul places that open at 9 or 10 a.m. Also, the family that runs this Postal Annex are super! I also like the computerized system that U-Haul has now. Super easy and cuts down on paperwork.
CURTIS HQuick, efficient and accommodating!! I read some bad reviews about this location...completely unwarranted. Same day check-in took 10 minutes and return took 5. Keep up the good work.
DAVID MDon’t even recommend that location to anyone
Vishal BThe owner was not able to explain to me why I couldn’t pay in cash instead of credit card. When I told him I’m thanking him out of politeness and I still couldn’t understand why I can’t pay in cash he got very upset. Then he continued yelling at me that he was doing me and uhaul a favor by renting their vans. Then the owner helper told me the van bed wasn’t clean. I told him I didn’t even use it and what he was referring to as dirt were marks embedded in the plastic cover. He tried to sweep so hard that he broke the broom. The marks didn’t come off and it made him even more mad. At the same time the owner comes out and starts yelling at me from the open side door of the van. The helper tells me he was going to charge me for cleaning the van. It seems to me this man has no sense of customer service, can’t explain himself, yells at his customers, and thinks he’s doing customers and uhaul a favor by being in business. He seriously needs to be talked to. It was the most awful experience. This man turned a simple process to a chaos which I have never experienced in my life. When I called uhaul customer service they were very nice. She listened, reversed the $25 cleaning fee and most importantly thanked me for the business. Very professional customer service personnel. Thank you.
Fereidoon SThis was one of the best truck rentals I have experienced. Everything was carefully explained along with extra procedures for COVID. The person taking care of me was very well organized and thoughtful. The truck had been sanitized and was super clean. I would definitely go back.
Stan W