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LORI A CHREPTA
Customer Reviews for PowerPortal LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I got the feeling that the owner of this location truly wanted to get me the best deal possible. And the van I rented ran like a charm. It was an easy experience with top notch retults.
DAVID P KAVANAUGHBetter customer service at drop off and better explanation of policies.
Penny RamseyVery helpful and informative
Rafael BrizuelaPerfect! Thank you:)
Jimmi KaneGreat customer service
Noel ClementeThe van was full of dog hair, the cab and seats were full. We put sheets over the seat because when I arrived at our moving location I was cover and smelled like dog. Plus I am allergic to dogs and had to deal with the affects of that all day
Anthony Sensalegreat service and location
JEFFREY C EYREU-hall dealer hi gave very good service every time i go to rent equipment thank you for his service
EHAB SOLIMANGreat customer service, thank you!
Jaime KopchinskiVery helpful but parking lot is tight for the 26’ a inexperienced person may struggle.
Cody SmithVery friendly and helpful, honest and efficient.
carl sageVery good experience overall. Van smelt a little "horse-ey"
Jesse IppolitoKevin is professional, friendly and knowledgeable. Would use his place whenever needed.
Eric GrossOwner wasn't a pleasant experience. But besides that it was decent. Nice place cool cars. But owner was very smug and being stuck up to me because I am young and he has alot more money. Wasn't great experience won't be going back to that location.
Matthew KlinglerScammer! He stole money from me! He was rude! It’s a scam!! Run
David SaltzmanKevin was extremely helpful. He went out of his way to ensure my reservation was properly handled, and even went as far as confirming the time of the truck’s arrival after hours. His dedication went above and beyond. Very much appreciated! Thank you.
COLLEEN WAIDI was charged an addition 50.00 for what I am not sure please advice j would like s refund on that amount please. I wax texted that I wax late on picking up the vehicle I replied I wax on my way . My pick up time was 10 and i arrived at 11. The owner at power plus said my reservation was cancelled. As far as the vehicle goes there was a tire pressure light on the entire time even after I tried to put air in the tire myself
Patricia GardnerBetter signage for the entrance both to inside the renting area & outside so that people know where to go. It was a little confusing
Michael BarbaDon't change anything An excellent experience Fantastic customer service Very welcoming and helpful Thanks you
JOSEPH SCHWARTZExcellent folks at this location. Quick and easy pickup, polite friendly and professional.
Micah LayNice ,pleasant and helpful. Made everything easy.
JONATHAN LOWERYPickup was quick and easy. Sales person was very helpful and explained details.
James UlmGot ripped off
TEDDY SULLIVANPleasure to deal with, easy pickup and drop off.
Christine MundyMy experience here was fantastic and would love to rent from here again!
Richard RosarioSuch a friendly experience
LISA ROSENobody was at the drop off. One thing the u-haul truck I drove needs new wiper blades. Very dangerous when driving in the pouring rain.
JOHN CIAMILLONothing that I can think of went really smooth
Thomas SaboNothing everything was great thank you very much for your services
Veronica Jones-MuhammadThe only reason I did not give an excellent rating was because it was not my first choice regarding location.
Richard GrubeGood Service from this location.
Norberto TorresThe most horrible place ever, while my brother was driving on the highway the driver kept on opening we had to pull over on the side which the brakes was grinding, I will never rent a uhaul from this place again. On top of that the men charged me $148 on Saturday which he told us to drop the truck back to him and we did, on Monday morning he called to tell me that he was trying to charge my card it couldn’t go through I asked him for what he said that I went over my mileage and he have to charged me an extra $199 which was observed I hate that place I don’t recommend anyone to rent from him.
Jephsona DuhardOwner was great. Reall took the time to explain everything. Made it super easy. Would recommend this location to anyone
Jeff HatlestadVery bad experience from booking the truck , to picking up the truck, returning the truck and even the shock of what I was billed! I am extremely unhappy and would like the highest level customer service person to call me me ASAP. 908-963-7347
marcy borcherdingEverything went smoothly,all questions were answered, the van was reliable and met my needs.
ROBERT LEWISI feel that I was overcharged on this rental. I picked up the vehicle at 4PM (3:42) earlier than i requested to help out the dealer. I returned the truck on Sunday at 3:10 PM and was still charged an extra day and an after hours fee of $20.00. My original cost of $311 ended up being $434.04. I disputed it and after over 30 minutes on the phone was able to get a $50.00 refund. However, I will go elsewhere other than this location and other than U-Haul for my next rental. I am very dissatisfied with the "bait and switch" tactics of U-Haul.
Faithann McIverThe building was a little difficult to find and was notnthe original location I reserved a trailer from.
Frederick GoerkeVery nice people.
Stephen AndrewsThis location is a RIP off!! I was charged for over 200 miles when we only drove 55!! SCAM ALERT!! Do not rent trucks from this location. Take photographs of everything for proof against this crooked uhaul "dealer"
Glenda OyarceLocation is excellent - easy to find and service was top rate. Highly recommend this location!
Anneliese SemotanEasy pick up! Super friendly service!
carol janacekNothing
PAT BURYKThey made the whole experience simple and easy. I appreciate their help!
Elizabeth Herling