Customer Reviews for Priority Tires & Service LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Awesome service

Rating:

3.0

The location was fine my issues are all with your app pickup and the people working the chat and phone. Rude!

Rating:

3.0

There was no furniture dolly in the vehicle, which I had reserved. The windshield was also iced over and there was no snow scraper to remove it. Contact at this location was helpful.

Rating:

4.0

This location was simple enough as the men were helpful. My only suggestion would be that they have some sort of filing system for who is renting each vehicle rather than having to call each other.

Rating:

2.0

The truck didn’t have any gas The back door didn’t open properly There was water coming inside the truck and got my furniture wet

Rating:

2.0

The person working was very friendly. The UHaul I picked up had a completely empty gas tank which I didn’t notice until I had already pulled away and did not have time to turn around and bring it up. Then the UHaul itself broke down on me during my trip. I don’t blame the location for these issues but it was a stressful experience overall.

Rating:

1.0

No one to receive truck at drop off. Truck stolen from drop off location.

Rating:

4.0

I Did not received my bill statement.

Rating:

5.0

Nice staff

Rating:

5.0

Fast service

Rating:

5.0

I like the workers very polite

Rating:

5.0

Keep up the GOOD work, appreciate the business.

Rating:

3.0

Done after hours

Rating:

1.0

I’ve used y’all’s trucks and services before without complain but this last experience was all around poor and made for an unnecessarily difficult time.

Rating:

4.0

It was a little hard to figure out where to go - I didn't actually see a sign that said "Priority Tires & Service." But once I got inside, the man behind the counter was very helpful, friendly, and kind.

Rating:

1.0

AVOID AT ALL COSTS! Rental location rented me a van in terrible condition, they tossed me the keys and said "it's one of those vans on the street out there". Got to the van, and two of the tires were low on air, and the van smelled horrible. Had to fill up the tires myself, and roll down the windows on the way to air it out. About a week after I returned it, I get an email that I'm being charged for $1,600 more, because they said I put over 3,500 miles on the rental (I drove it less than 80 miles in total). Biggest headache and Uhaul is very slow to remove the charge. Abolutely do NOT use this location, and think twice before using Uhaul in general.

Rating:

1.0

Rental drop off location listed on the website is NO LONGER a drop off location. Wasted time, attendant was not nice or helpful, and had to call the 800 number to find a different drop off location.

Rating:

5.0

Super easy process and the guys at Priority Tires were really nice and helpful. We would definitely rent another U-Haul from this location (and get our cars serviced here too!!)

Rating:

1.0

This location tried to charge me for an extra day when I returned the truck a day early. Not honest and would never use this location ever again.

Rating:

2.0

I had to go to three different ‘U-Haul Drop Offs’ but none of them were being serviced. This was the very last one I tried. What should’ve been a 30 minute drop off, became 90 minutes because of the how complicated it was.

Rating:

1.0

I did the check in process and pick up process on the mobile app and was given a truck number, but the location gave me a different truck number and now charged me on another different truck number with all incorrect information like fuel, miles, and drop off time. I was overcharged and now not sure if I can get my money back. The location didn't give me any paperwork or confirmation email when they gave me a different truck which was not on file. No paperwork or confirmation at drop off either. Horrible experience. I returned the truck with full fuel, same day drop off and only drove around the city of Chicago, and they charged me wrong truck number, 97 miles, 25 gallon of fuel and the receipt's dropoff time is the next day morning which are all wrong. Please if someone sees this review, do something and improve.

Rating:

5.0

The gentleman here does a great job. I was in and out in less than 10 minutes after needing to come from another location that didn’t have a truck for me.

Rating:

1.0

Wasn’t actually where i booked. Drop off was 20 minutes away from where i booked drop off. Awful, terrible experience.

Rating:

3.0

Had to wait 45 minutes for the truck to arrive. So that was a bummer, but very nice people and the truck worked well.

Rating:

2.0

This location is highly unorganized and deceitful. The rep who did my check in did not clarify any additional charges. Once he sent the contract, he quickly rushed us out the door to get the keys and the van. Did not even give us a moment to review it. I noticed when I got my receipt that we had been charged for insurance without ever confirming we wanted it. They also did not properly report the fuel at the start of my reservation. According to their receipt, we drove 29 miles and used 5 gallons of gas. I would never recommend someone go here for a uhaul unless they triple check all documentation, vehicles conditions and charges before accepting the vehicle.

Rating:

3.0

This drop off location was much farther than the one I originally selected.

Rating:

5.0

The customer service there is outstanding!

Rating:

5.0

Keep doing what you're doing. Your guys are doing excellent.

Rating:

5.0

Very friendly and helpful staff!

Rating:

1.0

No parking, rude on the phone, way out of the way. Took forever to receive the truck in. Clearly incompetently ran.

Rating:

5.0

Great customer service! Thank you!

Rating:

1.0

I reserved and selected your Truck Share 24/7 mobile pick up option, though this location doesn't participate in that program. The cargo van I reserved was not available and my only alternative was a 10' truck. (Horrible to drive on a freeway!) I contacted customer service for my $50 refund due to guaranteed equipment, but your system was "down" on Saturday. So after two inconveniences, I experienced a third, and am still unsure if the $50 equipment guarantee has been issued.

Rating:

2.0

I rented a trolly and they didn’t have one at the location. The man there was rude.

Rating:

5.0

I love these guys, we have now rented from them two times and will be back with any future uhaul needs. Great customer oriented business!!

Rating:

5.0

Should have told me to go to this one the first time.

Rating:

4.0

Both employees i interacted with were very friendly and helpful. I had issues through the app with my reservation but they helped me get things straightened out and answered all of my questions. Really appreciated them in what would have been a stressful situatuon

Rating:

3.0

Returning this Uhaul was an absolute NIGHTMARE!!! Frustrated doesn’t even explain how bad. First, during my online registration, I again researched the closest drop off location and secured the location for return. When we go to return , the address does not go to a current uhaul drop off location. It’s a gas station that does not handle uhaul. So I quickly google a location and again … nothing! I’m in Chicago at night trying to return ; I call customer service and the girl plainly says she isn’t able to help find a location and theat is had to call back the next day. No! That is unacceptable and ridiculous! After expressing my concerns on how unacceptable that was, she claimed to be sending me to someone that could help. Instead she just threw me back in the phone queue. We finally found a place an hour later and called the number on the drop box to walk us through returning. This was a terrible terrible experience

Rating:

3.0

Received the truck essentially on empty.

Rating:

5.0

Location was perfect, guy behind the counter was beyond nice. But I thought Uhaul messed up which caused issues with me waiting on the phone with customer service for 15 minutes cutting into my time. The people at the company were great though.

Rating:

1.0

Have time for the customer and make sure they enter the information correctly!!

Rating:

5.0

I was charged $30 for fuel. I received the truck with half full tank. I didn’t use much gas. Had I replaced the gas with my own cash, I could’ve gotten that price down lower like maybe at least $10-$15 bucks. Next time, Il know.

Rating:

1.0

No help with the use of a home depot gift MasterCard --very bad service from inside rep named johnny__bad bad bad service and did not understand procedures

Rating:

5.0

This was a great location

Rating:

5.0

Very supportive staff. They were available to help get the truck and talk through pricing. Thank you!

Rating:

5.0

Great, quick service. Vehicle was clean and in good operating order. A smooth transaction overall. Will definitely use this location in the future.

Rating:

4.0

The only was the truck was was a bit dirty and it was hard to drive cuz I could t adjust the rear mirrors, so it was very hard for me to see. Other than that everything went smoothly.

Rating:

5.0

They were very friendly

Rating:

5.0

I give this experience 10/10, Johnny was super helpful and made what could have easily been a stressful experience very easy and pleasant. He went above and beyond for us and I truly am grateful!

Rating:

2.0

i have pictures you guys added 20 miles on to my usage i got in it was at3634 i got out it was at 3641 but on my receipt it says i got int the mileage was at 3624 i have actual pictures with date and time on it i would like some of my money refunded please thank you.

Rating:

4.0

Very nice guy

Rating:

5.0

Very friendly spot. Appreciate the conversations and quick transaction.

Rating:

5.0

Very helpful front desk men!

Rating:

4.0

Keep up the good work.

Rating:

5.0

Their assistance was above and beyond.

Rating:

5.0

Thanks for your GREAT customer service1111

Rating:

5.0

Manager was flexible. Great customer service.

Rating:

5.0

It was a good ride.

Rating:

5.0

The price was NOT at all what was estimated online. About double the price. VERY angry about this. Not the locations fault at all, this is U-HAUL for false information. Great location, horrible company.

Rating:

1.0

They did not disclose all the additional fees. I was told all that I would pay is 19.99 plus$ 0.67/mi. I drove 13 miles. So I was expecting to pay $28.7 plus tax. I ended up paying $73.

Rating:

4.0

Terrible check out experience with U-haul trying to charge me double *literally DOUBLE* for some stupid service charge/insurance that I 100% did not order!!! Absolute bullshit!!!!

Rating:

3.0

They did not follow protocol for equipment pickup (I didn’t get a text message until much later for inspecting the equipment, fuel level, mileage, etc). When I returned the equipment I was told to just drop the keys off and I would get a receipt emailed to me. I didn’t get a receipt until Monday (3 days later). I was charged twice by U-haul for my rental, and neither of the charges matched my receipt. When I have rented at other locations, they were much more professional and there were no erroneous charges.

Rating:

1.0

Attendant charged me for damage that was already documented when I picked up the vehicle. When I paid for the rental it was understood that the door was sagging and then when it was time to drop it off, the man behind the counter acted like he had no idea what I was talking about. Absolutely terrible service, just looking to scam customers. Will never use Uhaul again.

Rating:

3.0

Switched location from down the road to 40 min away two days before the move. Customer service very hard to get ahold of and offered no solutions. Seems earlier notice and alternative locations could have been provided. Truck had check engine light on when I picked up, but went off after first fuel up