Customer Reviews for Progressive Auto Repair
(U-Haul Neighborhood Dealer)

Rating:

4.0

The 10' ft. Box truck and car dolly was all we needed for a one-way trip. Truck was not really clean on the outside but acceptable. Friendly service at this location.

Rating:

5.0

Everything was great

Rating:

5.0

Due to illness I had to change my pickup date 3 times. The manager of Flint hills was very accommodating and considerate. He showed me several trailer products as he carefully questioned me about my needs. He rented me a new trailer and helped me hook up.

Rating:

5.0

I absolutely would recommend from renting from this location. The owner and his wife are incredible people. They are very nice, respectful, and professional. The store and all the equipment is clean. HIGHLY RECOMMEND 5 out 5 stars!

Rating:

1.0

uhaul wasn’t in the right location, very inconvenient

Rating:

5.0

Very friendly!

Rating:

5.0

Super helpful folks! Friendly and customer oriented.

Rating:

1.0

This reservation was for my mother (80-yrs-old, no email or texting options). My mom got a call stating our pick-up location had changed to a dealer 25 miles away, and the new pick-up time was set for 10:00 am. She called U-Haul and had the time changed back to 8am, at which time, unbeknownst to us, she was given a 24-7 option. She was never informed of this option, and had no way to utilize it anyway. Upon arrival at the second location to pick up the truck at 8:00 am, I noticed the business did not open until 9:00 am. My attempts to call U Haul for a link to access the U-Haul App were unsuccessful, so we were forced to wait for the local dealer to arrive, complete the transaction, and give us the key. I waited until 9:15 am, and seeing no one had opened the store, I then called the location's business number and received an emergency phone number from the voicemail. I called the emergency number and spoke to "Greg," who told me he would meet me in "20 minutes." Upon arrival, before I could say anything, Greg was immediately defensive, belligerent, and completely unprofessional. He seemed more interested in making sure I knew HE was not to blame, than in solving the issue. He even threatened to call his "Field Representative" and withhold the moving truck if I upset him. He also adamantly refused my entry into the store, insisting I had no right to enter. I tried, at one point, to explain to him that my mom has no email account, or smartphone capabilities, to which he replied, "Well, why aren't you helping her, then?" I consider this a disrespectful comment for which there was no call. I am the one who remained calm and tried to resolve the issue even as he grew ever more defensive. I had to remind him I was the customer, and he was the one providing a service for which he was being paid, and maybe we should focus on that. Greg spoke to someone on the phone (I am assuming the aforementioned "Field Representative"), and was immediately more composed. He still felt the need to show me the email originally sent by U-Haul stating the pick-up time was 10:00 am (something I had told him repeatedly was not my concern--I simply wanted the truck, as we had numerous people waiting to help load it). The process was finally completed after 10:00 am. At no time did Greg apologize for his behavior. To sum up: we lost 2 hours of loading time (upsetting those who had come to help in the 10 degree windy weather), and had to drive 50 miles out of our way just to get the truck. As a thank you for the extra effort and inconvenience, I had to deal with an incredibly rude and unprofessional representative of your company.

Rating:

5.0

Despite him having tons of work on his hands and being the only worker there , he was very sufficient with setting me up and hooking the trailer up. Called other U-Huals around the area and they where very rude over the phone. So the fact that he was almost closing and very helpful was a 100/10 . Would HIGHLY recommend this place.

Rating:

5.0

I spoke to a lady on the fourth and she was above amazing she was able to work with me and was very clear on instructions. The drop off was also amazing the guy who was working there was very nice and very helpful made it very quick and easy thank you so much have a great day

Rating:

5.0

Dealer was extremely helpful

Rating:

1.0

The dealer was extremely rude multiple times. But do not worry. You will promptly get a call about this in the morning.

Rating:

2.0

This location called me and asked if I could return equipment early. And then called and said my drop off time was an hour earlier than it was. I guess it came down to system error. But the nice lady and man there fixed it and I went on my happy way so thank you for that

Rating:

5.0

The two employees at the Grandview location were absolutely amazing! Thank you for your help with everything!

Rating:

5.0

Excellent service

Rating:

5.0

The staff was very helpfull and polite. They properly hook the trailer up for you to ensure it is safe. I would recommend this location to a friend.

Rating:

5.0

The dealer was very helpful and awesome. I will definitely recommend to friends

Rating:

1.0

This location should never b Uhaul dealer. When I returned auto transport I was asked to move it for them to other end of lot and was told to unhook it myself which I did and when I went in to get receipt and deposit back I was told that they couldn't give me deposit and they wouldn't have return receipt ready for couple hours cause they didn't have time to check it in and then said that I didn't park trailer the right way and said I needed to hook back up to it and park it the way they said. I told them I didn't work for them and not my responsibility to arrange their equipment on their lot. I paid a lot of money for that rental and they could move it themselves and then I was told I wouldn't get deposit back plus they would charge me an extra $20 for not moving it again. It was where they asked me to put it and was not in the way of anything. I hope u deal with this appropriately. I just couldn't believe they treat customers this way. Thank u, Dawn Anderson

Rating:

1.0

There was no one in the location for me to turn in my trailer

Rating:

5.0

Explain how to attach and remove the auto transport to the truck and check prior damages to the equipment and vehicle before customer depart

Rating:

5.0

The service at the pickup location was excellent. However, this was not my preferred location. I had to drive a extra 20 miles to this location.

Rating:

5.0

Nothing they were great :)

Rating:

1.0

This was not the location I was supposed to Originally drop off.

Rating:

1.0

The guy was rude and disrespectful

Rating:

3.0

this facility was closed when I returned the truck and transporter.

Rating:

5.0

The staff at this facility is the best I’ve ever experienced in my times dealing with Uhaul. Even for a small location they delivered a top notch service.

Rating:

1.0

Some of the worst customer service I’ve ever received. Was called the day prior to confirm the reservation. Told her I would be there on time, then told me to not be late cause they’re busy. On inspection of my car my left signal for the trailer wasn’t working. I was doing my best to detect the issue but the owner kept berating that my car doesn’t work. He then simply told me to go get it fixed and walked away. No help or anything (this location is an automotive repair shop). After about 5 minutes I found the issue and fixed it. The only other problem was I couldn’t properly inspect the trailer cause it was buried in a snow pile and the owner didn’t want to brush the snow out and I quote “uhaul don’t pay me enough to do that”. Absolute worst attitude and customer service.

Rating:

4.0

I’m not a fan of the online booking system. Clumsy and not very user friendly. The operator at this location was very helpful and worked hard to serve us. Very much appreciated

Rating:

5.0

Great service

Rating:

5.0

Had a very positive experience picking up this u-haul. Excellent customer service at Progressive!

Rating:

5.0

The rep was efficient, helpful and informative. Safety was certainly a priority with him and we certainly appreciated this. Thanks it was a great experience and would recommend him to anyone.

Rating:

4.0

Boxes are over priced than advertised on website

Rating:

2.0

I brought back my trailer and went up to the location. There was a man standing in the open door so I walked up and said I had a trailer to return. He said he was closed and they would check it in the next day. He told me where to back it in at. This area is difficult because it is dirt and then transitions into a piece of cement. It is difficult to back into. I would recommend that if you are closed, you should leave the large overhead door shut so you don't look like you are unhelpful.

Rating:

2.0

Your reservation process is useless. I "reserved" a 5×10 trailer at the Manhattan, KS location for Saturday. Then I got a call that they didn't have that size of trailer so they gave me a 6×12. Then they said Manhattan, KS doesn't have ANY available trailers so we'd have to go to Junction City, KS. THEN they said they weren't even open on Saturdays! In the future, please take your reservations seriously. If you can't fulfill a specific request, don't have it as an option on the website.

Rating:

5.0

Efficient and proficient, great service provider

Rating:

5.0

This was the easiest rental ever. Many thanks to the people at Progressive Auto.

Rating:

2.0

They didnt offer Military discount like all other rental places would. The trailer I got was not properly working which I found out after I loaded and got on the road.

Rating:

5.0

Great place to rent from. Very helpful and friendly!

Rating:

4.0

Greg gave me excellent service and I appreciated the help in getting the trailer and wiring ready to go.

Rating:

5.0

Great service, great equipment. Cleanest Uhaul trailer I’ve ever rented.

Rating:

5.0

I dropped off my rental after hours. Received a response the next day which indicates to me they are prompt in their processing. This eliminated any of my concerns.

Rating:

5.0

Send your next customer here.

Rating:

4.0

It would have been nice if they had taken me to the truck and showed me how to use the basics, mirrors, where to gas, what KInd of gas, wipers etc.

Rating:

1.0

The employee working behind the desk at this location was incredibly rude and had a short temper. When we arrived an employee came out to check the hitch. After a short conversation we were told they would not issue us the trailer with the hitch the way it current was (too high). We entered the shop and asked if they had a wrench (this is an auto garage) to adjust the ball height to meet specifications. Ultimately, the man working behind the desk threatened my father we would lose the trailer if we didn't sit down and wait. We had to purchase a whole new hitch from this location for over $40.

Rating:

3.0

do not book what you do not have .. then your customer has to be sent to another location to get what they leased and its never close to where they live ..

Rating:

4.0

Nothing

Rating:

1.0

The manager here was rude. He didn't care about the customers at all, only about the money and getting us out the door. They didn't try to help me at all loading my car onto the trailer. If it wasn't for the front desk lady I probably would've left. If I could've which my pick-up location without a delay I would've. I wouldn't recommend this place to anyone.

Rating:

5.0

Amazing customer service!!! Nicest people!!! Will definitely refer people!!

Rating:

5.0

Very friendly gentleman helping us.

Rating:

5.0

The lady working the counter was very helpful and very friendly.

Rating:

5.0

They were closed on a Friday, due to a federal holiday, that landed on a Monday. I came at the opening hour of their establishment as posted online.

Rating:

3.0

Customer service could be a bit more nicer not so rude.