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Esther Melling
Customer Reviews for QC Wireless Packing and Shipping
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome service
Sirwan MissouriSince the location only has one employee working the office at a time, warn customers in advance to keep knocking/waiting when visiting the location, in case the employee has had to step out momentarily.
Thomas KahlN/A
CARL LUHRINGThe office was disgusting. The worker took a customers credit card information on SPEAKER PHONE. I could hear everything. Thank goodness I’m an honest person
Olivia Rafteri didn’t speak to anyone. i did the online drop off
Christopher Bigelowcourteous and helpful staff, everything went smoothly
Peter NoonanExcellent assistance and respond to costumer
Delila HurtadoLovely people. Very friendly and helpful. Would use again.
JAMIE FRIEDMANThe only problem with the truck is that the steering was very bad. It felt like the steering wheel was connected to the front wheels with a rubber band. I mentioned this to the associate when I dropped off the truck and she took it seriously and said she would have it taken care of. Otherwise the truck was clean and in good condition.
John ZelnoOmar STOP trying to Force women like myself as a former uhaul customer to have a quickie SEX with you and STOP showing your DICK "PENIS" to women your CUSTOMERS! Who does that PULL OUT HIS DICK ! All women are NOT SLUTS! Save your DICK for your wife / fiance / girlfriend I'm sure she doesn't know the type of Pervert you are. Ladies be aware bring your husband with you and NEVER let him in your home unless your husband is present therefore he will get his ass beat by a real man . * NEVER GIVE OMAR YOUR CREDIT CARD TO RESERVE A TRUCK RENTAL OVER CHARGING CUSTOMERS FRAUDULENT CHARGES! I approve this message Linda
linda alli-brownVery nice and friendly
Babak Rezaeisarrafi originally went to the one up the street a bit, but the guy there was so incompitent i walked out. the second place i went to, the woman was very nice and helpful, and getting the truck was a bleeze. the truck though was pretty beat up and dirty and had some stearing issues
Rob WilkensonNothing to improve, I am 110% satisfied with my uhual
Jacqueline CastroThe self pick up was horrible. It took an hour for verification.
ZERBIN SINGLETONThe location is not open during their office hour and nobody answered the phone either.
Lin-Wei WuShop was closed during reservation/business hours and owner was unprofessional. It took me 2 hours to get my rental. Rental had a horrible smell inside the cab and no gas in the tank. The right rear tire was also low upon pick up.
Shay StencheverI dropped my keys in the lock box by accident was stranded without my keys, car, my purse in a bad scary area at almost dark. I could not get any one from this location to come and was told by U-Haul that no matter what I would just have to wait till morning to get my keys. This was the most awful situation. I was tried and dirty from moving . Everyone needs to know if there is an emergence such as this that U-Haul will leave you to die.
Jeanine VaughanGreat and exceptional customer service!! The best!!
Athena GeorgotasMy order was for 8am and my truck was not ready till 9am
Amanda ValdezThe address of the location is incorrect--it took us to a paint shop. We had to call the shop for the actual location. The person managing the shop later on ended up by charging for things we didn't ask for such as the insurance coverage and gas that wasn't needed. Would recommend you find an official U-haul location if possible.
Kirsten CurrieHard to find.
Stephen DeJesusSketchy, dirty, and no staff there at all
Chandler CorzineWe originally were suppose to drop off the truck to the Oceanside location. However, after picking up the truck we were contacted by a corporate office To switch our location to the Vista office because the Oceanside office was at capacity. Come to find out the Oceanside office was not at capacity and so it appears we were made to go out of our way for no reason. On top of that, it appears the corporate office didn't even have a conversation with the Oceanside office to ensure that this was the proper move....a little disappointing. Next time I rent a uhaul I will make sure to only communicate with the local offices.
Gina CastriottaHorrible experience please call 760 994 2020
Aric RobertsYou changed my miles on my contract without telling me and now I'm having to settle it with you and it's taking time.
Joseph AplinEither work for u haul or don’t don’t move trucks around and tell people to come move the truck after you did!!!
Martin FaragherVery easy pick up person less
Jeffery BinterThey were nice and friendly. I will definitely tell everyone to come here.
Chamaipohn Gibbonsliterally awful, had 6 people waiting outside of the door because the owner refused to come to the office. our reservation was for 11:30, got there at 11:15, finally left with the uhaul at 12:40. very very incredibly awful.
grace chaneyBill them correctly. Have employees there on time who do not change insurance orders on customer check-in, misrepresent cleanliness of equipment on return and overcharge for gas.Keep homeless people sleeping on property from accosting and intimidating customers. Horrendous experience.
Dale JohnsonCorrectly indicate where truck is. It was nowhere near where it was stated. It was actually in back behind building.
MICHAEL GUGLIELMOWash and clean trucks, offer better mileage rates and discounts for military, seniors or Costco members. I appreciated the drop off box!
Pamela WhitingThe website and the app were both problematic, I had to call the support line to pick up the truck, and I had to have my brother download the app to do the return with his phone, because it wouldn't work on mine.
Katherine LemieuxWaited 90 minutes for someone to show up and help us pick up a truck. Got there at 8 am and it was supposed to be a mobile pick up. Could not because the truck was not check in. The store was supposed to open at 8:30, but no one showed up until 9:15 am and then we had to wait until 9:30 for everything to get checked in and us to leave. And I had to call the guy and wake him up. The truck was old, and the engine made a terrible noise, the steering was so loose that it drove like a clown car. I WILL NEVER RENT FROM U-HAUL AGAIN.
Debra KosslerReally difficult to get uhaul via online check in. Way too many obstacles.
Phillip ChessonCruise control
Nicholas constantineTruck was obviously bot checked over. Had 2 large nails in the rear tire. Had to have roadside maintenance come out whuch delayed my day by 2 hours.
Scott Clarkethank you! customer service was great and the vehicle was in good shape
saira QureshiNaqviThe business closed. Sing in door not open today and not drop key box sing on door
VICTOR LEGASPIThe price of the product is way too high. I'll borrow a truck next time.
STEWART JACKSONDifficulty returning truck due to app problem when using Android phone.
Judith HaglerTwo days in a row opening the store late and having to wait in the parking lot for an associate to arrive. Not very professional.
FRED LONGOmar was AMAZING!! I called online and needed a truck the same night. I was told this location was open until 11:45PM. I set up a 24 HR pickup and was given no explanation of what was expected and that I would have to sign in on my phone to check out the truck. I called the location number to validate the type of truck that was reserved. The call went to the owners cell phone. He had already left and closed the office for the day. He was SOOO very patient and explained that his office was already closed and I would have to pick up the truck using my phone. I was disappointed that the office was already closed and I wouldn't have anyone there to support me through the process. Omar drove back to the office and and met me there to help support me through the process!!!! I had a deadline to move my stepmothers belongings (she had just passed away over the Thanksgiving holiday). Needless to say, I was stressed and not familiar with the steps needed to check out a UHaul on my phone. Also, once I arrived, my phone had very little battery left and my internet access was not pulling up the pages to sign in. If Omar had not drove back to the office, I would not have met the deadline to remove my step mothers belongings. I was SUPER impressed with his patience and AMAZING CUSTOMER SERVICE to take his time to return to the office and support me. WAY TO GO OMAR, your level of customer service is hard to find in this "AUTOMATED" world. Nice to know there are still humans who interact and CARE about their customers. THANK YOU hardly shows how appreciative I was that you went the extra mile.
DENISE BEDNARIt was closed and I almost left ...the signs were not very bold or big and not the regular U-Haul signs....the lock box was on the side of the building and not immediately visible.
GHOSHA MAFFEIMaybe discuss return process in more detail
MAVIS FAASAMALAOmar was very nice and professional
rick bauerThe customer service number is garbage i was on the phone almost an an hour trying to reach a rep. I never spoke with anybody i gave up and hung up. Its unacceptable period.
Jose LopezEmployee was late and delivered the uhaul 45 minutes late.
WALTER MORENOThe process in which people check in, giving people uhaul that have gas, uhaul that don’t have transmission problems and not trying to charge them twice for a uhaul that was prepaid!!!! Worst service worst uhaul
Carlos BatteyKeep doing a great job.
Richchard millerAvailability is a problem. Hours and days of availability questionable.
JAMES GLASEThe whole thing was simple and very affordable. I will definitely be using this service again
LONNIE BENNETTThank you for your work and helping my family move. Joe Serna
JOE SERNAVery friendly staff.
MARC JARVISthey automatically charged me for insurance, even though I did not require it, and I used 1 gallon of gas, and they automatically charged me $7.00 for it without letting me know I had to refill the 1 gallon....this is not an authorized U-haul dealer, and I would not use them again Authorized dealers value their customers, and I use them ALL the time...this location is not one I will use again.
CAROLDEAN ROSSApp definitely needs a little work it constantly does its own thing ×which can be frustrating. Aside from that all of my experiences have been great
Alexis ColonThe truck wasn’t washed, the gas tank wasn’t full, sketchy location
Natasha MillsWonderful experience 😊
Carisa DonohoReally friendly and helpful sales representative called to check in on me and brought me my drivers license I left in the office.
WILLIAM PENNERMANMake sure oil and tire pressure doesn't need adjustments before renting out equipment to customers
Alyssa JohnsonThe windshield needed to be cleaned but over all the truck was clean and in good condition.
Krista De MauroThe truck was returned late so I had to wait an hour until the store was open to start the process. It was not the fault of the actual store itself so I do not want them to suffer, but this was not a great experience for me.
Paige Santangelo