Customer Reviews for Fast Stop
(U-Haul Neighborhood Dealer)

Rating:

5.0

All was good

Rating:

5.0

In my location it was at like a gas station in the gas station closed because it was 1 o’clock in the morning and I dropbox for the keys it was broke so I broke into it and so I didn’t know where to put the keys

Rating:

3.0

No assistance in loading. Added insurance to bill whrn it was not rewuested in the reservation.

Rating:

4.0

The only thing I didn't like was you have to enter all information on clerks phone I don't know if that is his personal phone.

Rating:

5.0

Very easy to deal with. Very friendly owner and workers

Rating:

2.0

Honestly. The man did not realize that the Trailer I was supposed to get was not there. To me that means; he let someone take the other Trailer because he never went to verify which one a previous customer was hooking up to their vehicle. He acted as if he did not know how to hook it up. He did get the trailer number situation fixed on the phone via u-haul conversation before I left but, only after I questioned the text from U-Haul concerning the Plate Number. In addition; after I left there were 10 Blankets in the Trailer. When I got to Boerne, Texas and dropped it off; I let them know they were in the Trailer and they got them out. The Trailer worked Great for me transporting furniture though.

Rating:

4.0

Had low tire light on. Cab of U-Haul was covered in pet hair which got on our clothing. Truck bed was clean to load furniture

Rating:

5.0

Was glad that it went so smoothly. Thanks ti uhaul

Rating:

1.0

The guy at the store was very rude he was on the phone talking. Before I could get out why I was there he had an attitude and than told me I was not at the right location. Not that I couldn’t and didn’t get it done but I am a woman and he did not offer any assistance just told me to go grab a dolly and that was that. There was no respect given at all from that location. Also the price from what it said online was $40 different from what he said I had to pay in store even though I booked it online

Rating:

3.0

The employee inside the store was weird about me asking for the dolly that was supposed to come with my rental, the location is really suspicious and not well maintained. The vehicle had a check engine light on, the inside was not swept. We got the worst looking truck in the lot that didn't really match up to the current pictures of the truck. So in order to not have to stress about being charged for something I didn't do, I had to spend 15 mins taking pictures to prove the condition of the truck when I picked it up. Not to mention when we went to pick the truck up and I was taking pictures of the condition, I stepped in two huge ant beds which are everywhere on the property! I will not be returning to this location the next time I rent a uhaul truck.

Rating:

5.0

The entire process was perfect. No need to change a thing.

Rating:

3.0

Check engine light was on when I received the vehicle.

Rating:

2.0

In my original reservation I put that I did not want the safe move insurance. The person who confirmed our reservation at the location added it on without my consent.

Rating:

2.0

Only good thing about this location is the fact that it has late hours. The service was horrible!

Rating:

1.0

The guy didn’t know how to hook up the trailer. He told me they are only order takers. They building was old, smelled & glass door to enter had huge cracks in the glass. I was afraid it could break on me. Awful. I will never use this location again. Not up to u~Haul standard.

Rating:

3.0

Make repairs to vehicles that are damaged as to prevent damage to customer's belongings.

Rating:

5.0

Nothing

Rating:

5.0

I was greeted in a friendly manner and continued throughout the process. Thank you

Rating:

5.0

Truck was clean and store clerk was experienced

Rating:

1.0

Employee was very very rude, and completely unfriendly. For sure the wrong person for the job

Rating:

4.0

The suspension on the truck seemed loose. It was a very bumpy and bouncy ride.

Rating:

2.0

Uhaul was not clean. The keys were still in the lock box from the previous rental, so store had not even inspected or cleaned the rental after the last user. Gas tank was at less than a 1/4 of a tank.

Rating:

5.0

Keep bringing more positive smiles

Rating:

1.0

This all and gimmick you going to charge me $47 I just went up the street not even an hour I never do that again that's all the rip off and then I had to back door put some more gas in there after I didn't ever use the gas

Rating:

2.0

Asked for furniture pad and it was not provided

Rating:

1.0

stop doing uhaul, a place like that gives any business a bad name. not to mention the incompetence of the people operating it, literally werent able to do a new order on their own i had to sit in my car and do a reservation first. the condition of the vehicle was bad enough to make me feel bad for the guy i dropped it off at, with the bugs and awful smell of the cab i hope he didnt catch anything. also the gas tank was at half on pickup, so i spent 50$ in gas to avoid a fine for a 120$ rental.

Rating:

1.0

I received a text to drop it off at a different location and I wouldn't send my worst enemy to this location. It was not a nice location and the person at the counter was not friendly. When I asked if he wanted to go look at the truck with me he said no and just said give me the keys.

Rating:

5.0

The owner was very helpful in processing our Truck rental. Everything was perfect.

Rating:

4.0

Good company and use it again if I need to thank you very much

Rating:

1.0

The truck roof leaked, there was urine in the cargo area, trash & dirt in the cab. The truck was very hard to shift between drive, reverse and park. I’ve rented Uhaul trucks many times. This is definitely my worst experience and truck.

Rating:

3.0

Hadbdifficulty working with mobil app. Photos woyld not upload.

Rating:

3.0

AC on truck not working.

Rating:

5.0

The truck had no working air conditioning.

Rating:

5.0

The man there was very helpful and the service was quick.

Rating:

5.0

Everything was smooth easy and great customer service

Rating:

1.0

WHY WAS I CHARGED AN ADDITIONAL $32??? Just seeing it on my card. No one mentioned anything. Truck returned in time! Truck returned clean!! Truck returned with same 1/4 gas!!! Truck was rented out again IMMEDIATELY after I returned it!! I did not get an email or receipt that closed out my rental!!! I questioned the store clerk on this and he told me I would receive it don’t worry!! I WANT MY $32 TEFUNDED!!! I DONT OWE UHAUL THAT MONEY!! SOMETHING IS NOT TIGHT!!!!

Rating:

5.0

Perfect location to our facility. Pickup and drop off process went very smooth compared to past rentals at other facilities. Thank you!

Rating:

2.0

Had to call the Kingwood location to get help for the return.

Rating:

5.0

A small place but the hours they were open were better than the other options. I would use this location again.

Rating:

5.0

Very nice customer service

Rating:

3.0

no comment

Rating:

1.0

Poor customer service on Uhauls part. I was delayed 2 hours handling yall before I could begin moving

Rating:

3.0

Attendant only made himself visible from afar. No inspection of equipment done, I assume he was only employee and couldn't leave his station...???

Rating:

2.0

Shady place, couldn’t provide a receipt

Rating:

5.0

Nothing did good

Rating:

5.0

Great service - very efficient!!!

Rating:

5.0

The man in Lake Jackson. Texas was nice

Rating:

3.0

Na

Rating:

1.0

I had property stolen from me, and the vehicle had major alignment issues as well as incorrect fuel and mileage.

Rating:

3.0

No one show up to take care the return