Customer Reviews for RMD Auto & Marine Corp
(U-Haul Neighborhood Dealer)

Rating:

5.0

The shop was just a repair shop. Not a U haul dealer. Nothing to speak about. They had a few U Hall trucks parked around their property. My information was in their computer, which make drop off easy, I did have unused UHall boxes I wanted to return but it could not be done at this drop off location. The unused boxes are now in the back seat of our 2020 Chevy Sonic. I would use U hall again and recommend them.

Rating:

1.0

Speaking to an agent was painful because it was all via chat. Verification took FOREVER (calling the contacts I provided). The process was opaque. Horrible experience. And now my credit card has been billed twice for the same amount and I have to sort that out. Never again.

Rating:

2.0

During my drive to drop off the 10 Ft U-Haul Truck the vehicle stopped functioning. The battery stopped powering on the vehicle which became a huge concern and made my moving process a lot longer.

Rating:

5.0

Seeeless return of truck. Friendly staff.

Rating:

5.0

I don't know

Rating:

5.0

I have a comment for Uhaul. I didn’t receive a copy via email of my updated contract when I turned in the cargo van. When am I going to receive the updated copy?

Rating:

5.0

Excellent. Upon returning I had nice chat with the business owner, top notch, no glitches.

Rating:

3.0

After a terrible start it ended up smooth. We were originally scheduled to pick up the van at another location on 25A at 7am with the key being left in a lockbox but when we got there no key was to be found. We had to call the 800 number and after trying to figure out the key situation they sent us to this other location. At the original pick up location the station attendant had no idea about any key and was not able to be of any help. When we booked at the first location obviously they had no idea how this works. He input our information and told us we were all set. That was not the case at all, far from it. Once we were directed to the new location we had to do a bunch more things on the app. It was a very frustrating start and put us an hour behind our original schedule.

Rating:

5.0

It was a very hot day and rhe AC was not really cooling the cab.

Rating:

5.0

I like RMD. Friendly and helpful people. The truck was ready, clean and in good condition.

Rating:

4.0

Easy to work with, they accommodated a last minute change gracefully

Rating:

5.0

Great setup in and out in 15 minutes

Rating:

4.0

The staff at this location were great; however the online return you created that i used on my mobile phone was terrible. I spent 25 minutes in the cold trying to return the vehicle-it kept saying my geo-location was not working even though I had it turned on. The barcode didn’t work either. You need an easier option if your technology isn’t working in this process.

Rating:

4.0

Experience was fine.

Rating:

3.0

Asked and paid for blankets but did not get them

Rating:

1.0

Rented 17 fr truck said it was 59.99 but was told I had to leave 100 dollar deposit which I did used truck locally in the same town brought truck back an hr late and was charged for a full day and my deposit was not returned and total cost was 159.99 rip off

Rating:

1.0

Am not sure why they charge me 25$ extra we return the truck on time and did everything as mentioned.

Rating:

5.0

I dealt with all three employees each one of them professional and transparent it was a great experience!

Rating:

5.0

Everything was nice and easy . Location was local to me and then We’re very handy to have

Rating:

5.0

Front desk customer service was by far the best I’ve ever had. I recommend her to anyone and anybody seeking a U-Haul rental..

Rating:

5.0

the return my vehicle web link uhaul.com/share did not work and I had to spend 20 minutes on hold waiting to speak to someone who told me to just go to uhaul.com.

Rating:

3.0

There was no barcode to scan and check was very cumbersome after hours.

Rating:

5.0

Truck was clean, the dashboard needs a little wipe down. Otherwise truck was in good shape. The employees will very helpful.

Rating:

1.0

return truck same day used the mobile return truck same day could not get confirm number dalled U Fail s ductomer dervice I return truck Saturday evening they stated they made a note of it in the filethen they disgarded the phone call and still charge me for sunday when I retirned the truc Saturday I have been defrauded and you waaste my time with the phone calls to be disregarded your service is dishonest

Rating:

2.0

I booked a truck to return at a different location and was told that I could not when I arrived. The key was also locked in the box and the staff could not get it open which delayed the usage of the truck. The spare key did not work either. The staff was nice but I wish the website was more clear when booking.

Rating:

3.0

I was extremely frustrated returning the vehicle. I was on my way to get gas driving all the way out of the area due to no open gas stations, when it started to rain really hard. I went to use the windshield wipers and the driver side was broken. It was flopping around on the windshield and it eventually snapped. I was afraid it was going to break the windshield. I couldn't see, I could barely drive. I had to eventually give up because it was so late and I had work in the morning so I just dropped it at the station since I knew how to get there instead of driving around looking for a gas station. I don't think I should be charged the fuel fee.

Rating:

4.0

Lots of traffic near there so plan ahead. Truck was not clean and given the need to use your phone for directions there was no usb connection which is ridiculous in this day and age.

Rating:

1.0

Truck was at different location...no notification. Remote retrieval of vehicle via Uhaul online was terrible. Will never use uhaul share again.

Rating:

3.0

the app and barcode didn't work,

Rating:

4.0

Nothing, all good..

Rating:

5.0

location a little closer to home

Rating:

5.0

From picking up the vehicle to dropping it off this was a smooth, seamless experience. I highly recommend this location.

Rating:

5.0

be clear on your estimate - the estimate did not include an after hours fee and we were charged $20 for it

Rating:

5.0

Thank you great experience for renting a truck

Rating:

5.0

Very easy rental, great fast service, great location

Rating:

5.0

The van was a much better option over the box truck. It's great on gas and so much more comfortable. And, it's plenty roomy inside.

Rating:

5.0

Rep was friendly and quick

Rating:

5.0

100% would use agaim

Rating:

1.0

I went to return my tow dolly first because it was difficult riding in the snow with it on and I needed to unload the uhaul into storage. I went in to do that and she said she wasn’t sure if I could return one at a time and she wasn’t sure if I could leave my car parked there and if I did it could only be one hour. (Very specifically and in a rude way) The we continue to see if we could check in the tow dolly and I asked if someone could help me take it off because it didn’t seem like anyone wanted to help. The lady behind the desk said well I don’t know how to take it off(in a rude way) and I was like ok.. I guess I can try but I really don’t know how and I don’t want to risk breaking something. Then she goes to the back and asks someone if they can get the tow off for me and he said yeah if you charge the unload fee.. so I was like no it’s okay I’ll watch a video and try myself. I did so and I was unable to because the uhaul video I found did not match the tow dolly I was given. I had a 10 hour drive here in the snow and had been lifting boxes for hours by myself.. I spent like 20-30 minutes trying to get it off. My hands got disgustingly muddy and black from the dirty snow/salt. My pants were wet and I just gave up. I went back inside to ask for help and the lady laughed and I said I could ask for roadside assistance if they didn’t know how to either and she laughed and walked away and asked the guy again and he said yeah in a few minutes. I waited like 10 minutes and he got it off in 5 minutes. Lol. I have used uhaul 3 times in the past 2 years and they always put it on and take it off for you. It was just a very frustrating visit. Once I came back with my uhaul it wasn’t as bad of an experience and they were easy and quick.

Rating:

2.0

There is limited cell or WiFi service here so remote pick up and return is almost impossible. The location rep told me to pre load my info at home for this reason but app only lets you load info at pick up location. U-Haul customer service was no help at all.when I contacted them about pre loading my drivers license at home. I will never use U-Haul again.

Rating:

5.0

Good experience

Rating:

3.0

Check in and out process was crazy complicated. Couldn't remember the code to put the key back. Truck had less than 1/4 tank gas. The owner of the place where it was had no idea how the process worked, plus they were closed, I just happen to be there the same time he was doing something. The app didn't work, gave a blank white screen when I tried to check in, so I used the mobile website, which signs you out every time you close the browser, app too. Would not use again.

Rating:

5.0

This is my second time using college hunks moving, Everyone was amazing!! Thanks job well done!!

Rating:

3.0

We followed the drop off instructions and returned the vehicle the day after we got it. Despite the 2 day allowance of time for the truck, we were charged an additional 2 days for it. I’ve called to get those charges reversed.

Rating:

3.0

The people were good to work with. The lot is too small for big trucks.

Rating:

1.0

The whole process took 2 hrs to get the key and the scanner did not work picking up or dropping off. On with customer service 1.5 hrs because she could not get anything to work. Worst check in and pick up - get your tech working first. Dealers scan code faced the sun, impossible to get no glare. Was not told I would need to refill gas or pay g price gouging prices. Going to Home Depot next.

Rating:

5.0

Friendly good pricing, easy rental!!

Rating:

4.0

Thanks for the helpful tips on loading the car onto the trailer very helpful

Rating:

2.0

The truck was fine but the company charged me for a service that I did not receive. Also, the early/late hours pickup/drop-off was awkward and time consuming.

Rating:

4.0

Only issue was that the truck that I received images of for verification was not the same one and I had to take pictures to dispute that it was not the same truck Otherwise a good experience

Rating:

5.0

Had to go to this location bc at BP up the road had a reservation and truck wasn't there. Wasted so much time finding other accommodations. Wouldn't use uhaul again. Guys at rmd were nice though.

Rating:

5.0

easy peezy. none.

Rating:

3.0

I rent UHauls periodically. This was, without question, the worst truck I have ever received. The front axle sounded like it was going to fall off with every bump I hit. When your trip is 200+ miles on highway it was a constant occurrence. there was a slight draft coming through the driver door and the truck struggled to maintain speed going uphill. I was travelling upstate NY so there were many uphills! The truck also pulled slightly left. I don't expect luxury options in a moving truck, but white-knuckling it for 200+ miles was crazy! Couldn't return this piece of junk quick enough. My first bad experience with a UHaul rental. Hoping it was a one time occurrence.

Rating:

3.0

Location was very convenient to me and the other aspects were not an issue. Was not open so I had to do a mobile return which went fine. I called them later to ensure they retrieved the keys. All good.

Rating:

1.0

I had charges that accured that were not mentioned!

Rating:

5.0

Everything was excellent especially how easy to make a reservation using the website.

Rating:

3.0

Your website is very confusing. Needs to be revamped and user friendly so the customer understands if they are self checking out or dealing with in store transaction. Credit card keypad not working correctly

Rating:

3.0

If this location is going to advertise that they will be open at 9am for customers to pick up a vehicle, then the person who is responsible for handling the U-Haul rentals should not arrive at 9:20am. At the very least, extend an apology to those who were waiting because that was not forthcoming at all.