The lease paperwork should of clearly stated there was a crack and large chip in the window.
Douglas V
Customer Reviews for Radio Grove Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This trailer rental was effortless. However, I was surprised to learn that there was no availability of a trailer hitch to be rented. The hitch and ball that I had was too big and I was forced to purchase a hitch and smaller ball in order to utilize this trailer. As a consumer, I would only offer that the rental locations should have had the availability to rent a hitch and ball.
angela WOnly complaint is my truck did not fit on trailer as U-Haul stated it would so I had to have somebody else tow my vehicle 430 miles
Philip DEverything was great, truck was ready and no problems even in the cold weather.
Michael NExcellent, easy experience!
Jean DGentleman stopped work he was doing and checked us out! Very cordial
George PEverything went smoothly, thanks again
Justin RFriendly and helpful people here. Very nice experience!
Mark SNo hard sell at the counter for all the extra coverages & equipment I didn't need
John HTruck was perfect for moving our daughter into her apartment in Boston. Easy pick up and drop off. Everyone was very accommodating would definitely recommend Thank you again Kim
Kimberly FEverything was great.
John VThe van smelled like a barn. Other than that, it was immaculate, drove well, and hauled a whole sectional.
Regina ANo improvement needed, Thank you
Kleff NThe truck did the job despite being a truck with 140K plus miles on it. The people were very accommodating, helpful and friendly.
Kenneth MThrough no fault of Radio Grove Hardware, the prior renter of a 4x8 trailer did not return it. I was upgraded to a 5x8. The 5x8 trailer is terrible when empty. VERY little tongue weight, so it constantly beats the hitch and bounces the tow vehicle. Once loaded it behaved perfectly. The one-way trip to load the trailer was BRUTAL - so be aware, you need to bring a couple hundred pounds to put in the front of the trailer during transport.
Steven BDon’t change a thing! If it’s not broken. Don’t fix it.
Ken FThe U-Haul app was super easy to use.
Deborah BStaff was great, friendly and helpful! Everything was great....
Kevin MOrganized, professional, friendly and made the whole experience go smoothly
Don LThe location was awful no signal could not use the online check in. Which would have been fine, but the sales person in the store was a young very untrained guy, who really was thrown in that position that he hadn't been properly trained for. He was unable to assist me and I actually felt bad for him. I finally had to change the pick up time as a result. I'll never use that U-Haul location again, just terrible service all around.
Rebekah SEasy in, easy out. Very convenient and friendly
Thomas SCustomer service was great. Very polite and welcoming.
Kerry MVery Helpfull, Thank you !
Radio GGreat Service!
Wayne WBald tires on the trailer! Ended up with a blown tire and sat on the side of the road for three hours!
Logan NExcellent customer service and location
Alicia EThe experience was very quick efficient. I'll be back for more retals.
Manuel EEasy and simple, great staff!
Michael PUpdate their hours on the U-Haul website. I waited around thinking they weren’t open yet.
Justin SThe only negative comment was that the windows of the van needed cleaning. Otherwise, the vehicle was clean and well maintained.
Fred MFriendly, helpful and very professional.
Guillermo MI didn’t get a dolly as requested.
Jason PAsk if they need a 2 wheeler and pads. Sometimes when moving a person can be overwhelmed with all the new challengeexecells in life. But I got excellent service.
Richard TThe people at Radio Grove were excellent to deal with
Scott cEfficient, caring service
Wayne WThe problem I have with this rental was I reserved my trailer in Bedford NH with a confirmation, and got a call and was told I needed to travel 30 minutes out of my way to Raymond to pick up this trailer because they did not have one in Bedford. Then when I picked up the trailer it seemed like my reservation information was not available at this location, and they had to redo all the information into the computer, and then rang it all up different than what I had been promised, so they had to redo it which took another 30 minutes. Then they could not find the return location information in Oklahoma.
Brian SI called them to check and confirm rates before going there, when I went there employee working there tried to give me the same rate but she was unable and then she realized she might have given me wrong info , she tried for more than 1.5 hours and booked few different reservations and kept cancelling those. Then called her boss(owner of the Radio Grove Hardware) he tried and charged me twice for different trucks and charged me wrong both times and then when I asked to get rates rates promised he started shouting on me and insulted me , started giving me bad words and asked me to leave store in extremely bad words (can't even type here). I spent more than 2 hours when this should have been done in 5 minutes and then I was treated like I was asking truck for free or some. He was extremely and unacceptably rude. I see there are multiple charges on my card and need refund for it. I should get refund for all the reservations the way I was treated. I could have never went there and get humiliated in front of all other customers. He sounded pretty resist too. Worst experience ever. You should discontinue contract with them. Please let me know what should I do to get my refund for duplicate charges and if there anything else for customer courtesy UHaul can give me that would be great.
Ankit PWhen I returned the cleaned truck at 6pm, with a full tank or gas and the odometer reading, I found there were no directions as to how to return my truck online. I called all the numbers I could find to get help. No answers. I tried to return online on the app. It said I had “no reservations”. The next morning before I had a chance to call I got a bill for over $60. I only went 8 miles over the allotted mileage included. I called the drop off location and while the young man who answered was kind and tried to help, he couldn’t so gave me a number of someone who “could” help and I left a voicemail - got no call back. So I called Eric at the pick up location and he was going to reach out to someone. He even followed up with a call to tell me he hadn’t heard back from the management about my dispute. That he hadn’t forgotten me. This is not up to Eric, nor the young man at the drop off location. This needs to be handled properly by a manager in billing. PLEASE FORWARD THIS TO SOMEONE WHO CAN REFUND ME. I am a long time customer and in the past two years alone I’ve rented a lot of equipment. I’m happy to pay the overage on mileage but as I’m sure you will agree, I owe nothing else. Please me at 603-349-0010 at your earliest convenience to resolve this issue. Thank you. Cathy Vannest
CATHY VExcellent job by personnel. Since we are new to the area and had trouble finding a service station to fill up, the Radio Grove Hardware person offered suggestions on local gas stations. He also asked questions regarding any truck issues encountered during our moving. We really appreciated his attentiveness to details.
DAVID HBy far the worst experience I have ever had with U Haul. I was schedule to pick this up in Portsmouth, NH to arrive and be told its 20 mins north at another location. They said notes in file from U Haul indicated a call and busy signal but no communication of the change to me. I prepaid for TX boxes and mattress covers and other items. They weren't available at the location I pickup the truck. I was told in Portsmouth they would already be on the truck. I can't say how the response in Portsmouth was completely disappointing an unacceptable. On a final note it is impossible to get a busy signal on my cell. It's call voicemail and automatically goes applies when you are on a call.
WILLIAM BI started the process at the Brentwood NH location, Stacey was PHENOMENAL!!!!! So helpful and patient with my many questions. The gentleman at Radio Grove was helpful too.
Tammy CSupport local small businesses!Great place to do business.
CHARLES JUhaul changed location on me the day prior to move to this location instead. Was considerably off the path from my destination. It took the employee 45 minutes to find my reservation in the system. As I arrived to pack, I received a message that my vehicle would be locked in their property because employees failed to notify me they lock their lot with a gate until I was already halfway through packing. Had to rush back to the site, move my personal vehicle outside of the gate, then return to pack, complete my move, and drop off the vehicle before getting to work an hour and a half late.
Andrew AWayne owner of radio grove was beyond nice and helpful. He made dropping the truck off a much better experience.
Cherie BBrand new truck with less than 3,000 miles recommend to friends moving end of month. Nothing everything went smoothly.
Duane BNothing
Jesse MThe location and the people who represented U-Haul were excellent. The vehicle itself was clean BUT the AC did not work on two of the hottest days this year... I have been a faithful customer of U-Haul but this experience will be enough to try another company the next time I need a vehicle
Thomas SKind, helpful.
Troi HCustomer service and quick response to my needs was beyond my expectations
John BThe woman working in the store was very helpful and a pleasure to work with. This was way easier and more senior friendly for my Dad’s move than the kiosk style pick up we did a couple weeks before. This store is really neat and clean and they give great customer service.
Michelle P